Campus Visits Coordinator

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    "description": "<h4><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>SUMMARY</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">In support of the university&rsquo;s mission and objectives, the Campus Visits Coordinator manages the day-to-day operations of the daily campus visitors; prepares the itineraries for prospective students; provides excellent customer service to visitors and telephone callers; and provides administrative support to University Admissions professional staff. &nbsp;</span></span></p>\n\n<hr />\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Campus Visit Coordination</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Plans daily visits and tours for prospective students and their families, including managing details such as reserved parking, scheduling counselor sessions, connecting students with opportunities on campus, and fulfilling special requests.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Plans and coordinates group tours with the Director, managing similar details for group visits.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Coordinates individual campus visit requests for traditional undergraduate, graduate, evening, and online prospective students, including VIP visits.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Serves as host for VIP visits as needed in collaboration with Admissions Counselors.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Updates the display board for daily visitors.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Keeps a log of daily prospective student visitors and monitors trends to anticipate higher volume months and prepares staffing and supplies accordingly.</span></span></li>\n</ul>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Tour Guide Management</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Assists the Director of Campus Visits with preparations for Accepted Students Days, Preview Days, and other program specific events.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Selects, trains, schedules, supervises, develops, mentors, corrects, and evaluates Campus Tour Guides (e.g., Federal Work Study, hourly student employees, summer interns).</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ensures that tour guides are knowledgeable about the University&rsquo;s people and programs and represent the University with professionalism.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Provides Campus Tour Guides with regular training, mentoring, and promotion opportunities; serves as their role model.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Develops and implements a Training Program for Campus Tour Guides.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Reviews tour routes regularly and adjusts as needed to ensure optimal guest experience</span></span></li>\n</ul>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Communication and Customer Service</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Responds to telephone inquiries and responds to requests for campus visits. &nbsp;</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Coordinates follow up with campus guests on a regular rotation to answer any questions that they have had since their visit and demonstrate the caring ethos of PBA.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Maintains the Campus Visit Microsoft inbox, handles routine inquires, and refers prospective students to the appropriate Admissions Counselor.&nbsp;</span></span></li>\n</ul>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Administrative Support</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Orders necessary hospitality items for the Welcome Area and information sessions, places purchase requests, and manages orders.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Serves as the Content Manager for the individual campus visit pages on the website.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Performs clerical tasks, such as typing correspondence, filing, faxing, copying, and entering data.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Maintains confidentiality in dealing with the administrators, faculty, staff, students, parents, alumni, and community members.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Support the development of campus visit and event registration, pre-and post-event communication and program evaluation tools within SLATE.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Compiles data on the daily visit programs throughout the year and provides weekly analysis reports.</span></span></li>\n</ul>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Other Duties</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Attends university functions on campus and represents the university at off-campus functions as needed.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Performs other duties as assigned.</span></span></li>\n</ul>\n",
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    "qualifications": "<h4><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>EDUCATION&nbsp;</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Post high school training required, Bachelor&#39;s degree preferred, or equivalent experience.</span></span></p>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>EXPERIENCE&nbsp;</strong></span></span></h4>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">1+ years&#39; experience in fast paced environment and customer service.&nbsp;</span></span></p>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>ESSENTIAL COMPETENCIES (Knowledge, Skills and Abilities)</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Customer Service Orientation</strong> &ndash; Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.&nbsp;</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Professionalism </strong>&ndash; Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Christ-first Faith</strong> &ndash; Provides spiritual support to community members, including students, on their Christian faith journey.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Adaptable/Flexibility</strong> &ndash; Ability to change or adjust to change.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Attention to Detai</strong>l &ndash; Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Effective Communication</strong> &ndash; Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Establishes Trust </strong>&ndash; Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Project and Time Management</strong> &ndash; Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Teamwork &amp; Collaboration</strong> &ndash; Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.</span></span></li>\n</ul>\n\n<h4><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>ADDITIONAL REQUIREMENTS</strong></span></span></h4>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to work non-routine hours during certain times of the year.</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to traverse campus and stairs.</span></span></li>\n</ul>\n",
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