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Casino Reservations Agent Fulltime Dayshift

173aba72 539f 4fa3 8bf8 0fb14421606c 9200635469475 2 · Sparks, NV, US, Sparks, NV · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company173aba72 539f 4fa3 8bf8 0fb14421606c 9200635469475 2
TitleCasino Reservations Agent Fulltime Dayshift
Normalized title-
Department / team-
LocationSparks, NV, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-18 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 173aba72 539f 4fa3 8bf8 0fb14421606c 9200635469475 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Sparks.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company173aba72 539f 4fa3 8bf8 0fb14421606c 9200635469475 2
Source9b10f094-3e01-4f1e-9275-aab5a3e7466f
ATS providerADP Workforce Now Recruiting

Description

FUNCTION: Responsible for handling hotel room reservations, dining reservations, and various event ticket sales in an efficient and courteous manner, while upselling the property to maximize revenue RESPONSIBILITIES: Keep informed of all room types, packages, and rates; describe rooms, venues and amenities in a manner that will up sell the hotel. Keep informed of all hotel room, restaurant, and event information, package prices, and offer information in a manner that will result in a sale. Offer alternative choices for rooms, and dining (days of week, dates, room types, times) to all callers where the initial request cannot be achieved. Check availability and offer details for all requested dates through the computer to ensure current and accurate status is given. Read casino offer information and book reservations or complimentary offers based on player eligibility. Keep up on all functions and special events pertaining to the Nugget. Follow through on all changes pertaining to guest reservations and requests. Cooperate and coordinate with all related departments to provide the best possible service. Provide superior service to all guests and have the resiliency to deal with the difficult customer. Use all the above to provide answers to inquires received electronically. Complete department administrative tasks as assigned. Knowledge of all facets and outlets of the property Ability to act independently while reading/using written and computer-generated materials Ability to provide clear direction, instruction, and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner. Keep proper records of reservations booked. Address guest complaints and concerns in a timely and professional manner. Establish and maintain effective channels of communication with all levels of the Nugget team and guests. Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations. Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike. Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager. Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same. Regular predictable attendance is required. Other duties and responsibilities as assigned. REPORTING RELATIONSHIPS: Reservations Supervisor MINIMUM REQUIREMENTS: Minimum 21 years of age. Minimum typing speed of 35 WPM required. Proficient in the use of Agilisys LMS (PMS) and telephone systems preferred. EDUCATION LEVEL: High School diploma or equivalent is required. LANGUAGE: Effectively communicate with others both verbally and in written form using the English language. EXPERIENCE: Previous experience in a high-volume call center in a casino/hotel environment preferred. LICENSE/CERTIFICATION: Employee Gaming registration required. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Ability to walk, stand, or sit for extended periods of time Ability to lift, and move product up to 50 lbs. Fine finger manipulation. Work environment may include smoke and variable temperature, lighting, and noise levels. Work may be performed indoors and outdoors during special events.

Full job record

Job IDc08344e61b8e93c10f193952f4f2ef8d72f48091
Org IDd403f52f-bb68-4189-98f8-89d4a16e15a3
Source ID9b10f094-3e01-4f1e-9275-aab5a3e7466f
Board ID9b10f094-3e01-4f1e-9275-aab5a3e7466f
Provideradp_workforcenow
Provider Job Key590448
TitleCasino Reservations Agent Fulltime Dayshift
Normalized Title—
Statusactive
Activeyes
Location TextSparks, NV, US, Sparks, NV
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNV
CitySparks
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=173aba72-539f-4fa3-8bf8-0fb14421606c&ccId=9200635469475_2&lang=en_US&type=JS&jobId=590448&jwId=9201187299429_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=173aba72-539f-4fa3-8bf8-0fb14421606c&ccId=9200635469475_2&lang=en_US&type=JS&jobId=590448&jwId=9201187299429_1
First Seen At2026-05-31 18:45:57Z
Last Seen At2026-06-06 11:55:13Z
Last Checked At2026-06-06 11:55:13Z
Last Changed At2026-06-06 11:55:13Z
Inactive At—
Source Posted At2026-05-18 20:31:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=173aba72-539f-4fa3-8bf8-0fb14421606c|9200635469475_2/date=2026-06-06/2026-06-06T11-55-11-796Z-10dda29a96aecb47d5ace108661926de85160c54c33bd8ad193523f7a985522a.json
Event Fields
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Parsed Structured
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p><br></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;' id=\"isPasted\"><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>FUNCTION:</span></u></strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Responsible for handling hotel room reservations, dining reservations, and various event ticket sales in an efficient and courteous manner, while upselling the property to maximize revenue</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'><span style=\"text-decoration:none;\">&nbsp;</span></span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>RESPONSIBILITIES:</span></u></strong></p><div style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><p><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:black;'><br></span></p><ol><li><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:black;'>Keep informed of all room types, packages, and rates; describe rooms, venues and amenities in a manner that will up sell the hotel.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Keep informed of all hotel room, restaurant, and event information, package prices, and offer information in a manner that will result in a sale.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Offer alternative choices for rooms, and dining (days of week, dates, room types, times) to all callers where the initial request cannot be achieved.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Check availability and offer details for all requested dates through the computer to ensure current and accurate status is given.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Read casino offer information and book reservations or complimentary offers based on player eligibility.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Keep up on all functions and special events pertaining to the Nugget.&nbsp;</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Follow through on all changes pertaining to guest reservations and requests.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Cooperate and coordinate with all related departments to provide the best possible service.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Provide superior service to all guests and have the resiliency to deal with the difficult customer.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Use all the above to provide answers to inquires received electronically.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Complete department administrative tasks as assigned.</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Knowledge of all facets and outlets of the property</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Ability to act independently while reading/using written and computer-generated materials</span></li><li><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Ability to provide clear direction, instruction, and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Keep proper records of reservations booked.</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Address guest complaints and concerns in a timely and professional manner.&nbsp;</span></li><li><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Establish and maintain effective channels of communication with all levels of the Nugget team and guests.&nbsp;</span></li><li><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Using the Nugget&rsquo;s system of recognition, recognize team members who are going &ldquo;above and beyond&rdquo; as appropriate</span></li><li><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.</span></li><li><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.&nbsp;</span></li><li><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.&nbsp;</span></li><li><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.</span></li><li><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Regular predictable attendance is required.</span></li><li><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Other duties and responsibilities as assigned.</span></li></ol></div><p><br></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>REPORTING RELATIONSHIPS:</span></u></strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp; &nbsp; &nbsp; Reservations Supervisor</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'><span style=\"text-decoration: none;\">&nbsp;</span></span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>MINIMUM REQUIREMENTS:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Minimum 21 years of age.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Minimum typing speed of 35 WPM required.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Proficient in the use of Agilisys LMS (PMS) and telephone systems preferred.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'><span style=\"text-decoration:none;\">&nbsp;</span></span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>EDUCATION LEVEL:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>High School diploma or equivalent is required.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'><span style=\"text-decoration:none;\">&nbsp;</span></span></u></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>LANGUAGE:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Effectively communicate with others both verbally and in written form using the English language.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'><span style=\"text-decoration:none;\">&nbsp;</span></span></u></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>EXPERIENCE:</span></u></strong><strong><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Previous experience in a high-volume call center in a casino/hotel environment preferred.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>LICENSE/CERTIFICATION:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Employee Gaming registration required.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'><span style=\"text-decoration: none;\">&nbsp;</span></span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><strong><u><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>PHYSICAL DEMANDS AND WORK ENVIRONMENT:</span></u></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Ability to walk, stand, or sit for extended periods of time</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Ability to lift, and move product up to 50 lbs.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Fine finger manipulation.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Work environment may include smoke and variable temperature, lighting, and noise levels.</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";line-height:115%;'><span style='font-size:15px;line-height:115%;font-family:\"Arial\",sans-serif;'>Work may be performed indoors and outdoors during special events.</span></p><p><br></p></div>\n",
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    "requisitionTitle": "Casino Reservations Agent Fulltime Dayshift",
    "clientRequisitionID": "7411",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Sparks",
          "postalCode": "89431",
          "countrySubdivisionLevel1": {
            "codeValue": "NV"
          }
        },
        "nameCode": {
          "shortName": " Sparks, NV, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/590448?cid=173aba72-539f-4fa3-8bf8-0fb14421606c&ccId=9200635469475_2&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 18064
  },
  "detail_errors": []
}
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