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    "requisitionDescription": "<div><div><div><div><p id=\"isPasted\"><br></p><p>&nbsp;Under general supervision, provides administrative support, offers customer friendly information, demonstrates compassion and discretion assisting the public in matters related to cemetery services.</p><p><strong>Responsibilities and Duties</strong></p><ul><li>Answer telephone and greet visitors and customers professionally.</li><li>Ability to take burial calls and communicate cemetery arrangements to funeral homes with complete accuracy.</li><li>Look up and provide directions to burial locations for customers.</li><li>Run credit card payments, receive cash and provide change when required.</li><li>Receive customer complaints/requests and ensure resolution. Escalate to management, if necessary.</li><li>Process contracts, update records to reflect purchase, file appropriately and ensure distribution of information to necessary departments.</li><li>Prepare marker orders, communicate with vendors and follow up to ensure timely delivery.</li><li>Coordinate work orders and burials with Grounds Department.</li><li>Prepare and format materials such as letters, certificates, deeds and contracts.</li><li>Create, maintain and update records, such as lot and interment cards and maps.</li><li>Schedule or assists in scheduling appointments with Counselors.</li><li>Track basic inventory items and place orders with vendors as needed.</li><li>Coordinate order forms and annual mailings to customers. Process orders and generate work orders for grounds to place decorations at grave locations.</li><li>Assist other office personnel when requested.</li><li>Other duties as assigned.</li></ul><p><strong>Qualifications</strong></p><ul><li>Two years clerical experience and completion of two years of course work in administrative assisting, computer technology or accounting preferred. Experience working in cemetery or related field a plus.</li><li>Prior Customer Service experience &ndash; 2 years required.</li><li>High level of compassion and integrity.</li><li>Demonstrated success communicating with the public in a customer service setting both in person and over the telephone.</li><li>Ability to multi-task and set priorities.</li><li>Proficiency in Microsoft Office; Outlook, Word and Excel.</li><li>Knowledge of basic office procedures and practices, grammar and business English.</li><li>Skill in performing basic calculations.</li><li>Fluency in Spanish a plus, but not required.</li></ul><p>&nbsp;</p><p id=\"isPasted\"><strong>Benefits</strong></p><ul><li>401(k)</li><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li></ul></div></div></div></div>\n",
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