Team Lead Supervisor (Honduras)

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    "heading": "Team Lead Supervisor (Honduras)",
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    "description_html": "<p><u><strong>Position Summary:</strong></u></p><p>We're seeking a highly motivated and experienced Customer Service Team Lead Supervisor to join our growing team. You will play a crucial role in leading and developing a team of customer service professionals, ensuring exceptional customer experiences across multiple channels. This is a hands-on role where you'll balance team leadership with direct customer support and process improvement initiatives. If you're passionate about customer service, thrive in a fast-paced environment, and have a proven track record of leading successful teams, we encourage you to apply!</p><p></p><h3><u><strong>Responsibilities:</strong></u></h3><ul><li>Lead, mentor, and motivate a team of customer service representatives.</li><li>Provide exceptional customer support across various channels (chat, social media, email, phone).</li><li>Handle escalated customer issues and resolve complex problems.</li><li>Conduct regular performance evaluations and provide constructive feedback to team members.</li><li>Identify and implement process improvements to enhance efficiency and customer satisfaction.</li><li>Develop and deliver training programs for new hires and existing team members.</li><li>Monitor team performance metrics and implement strategies to achieve service level agreements (SLAs).</li><li>Collaborate with other departments to ensure seamless customer experiences.</li><li>Stay up-to-date on industry best practices and emerging customer service technologies.</li></ul><p></p><h3><u><strong>Required Skills/Abilities:</strong></u></h3><ul><li>Proven ability to lead and develop high-performing teams.</li><li>Excellent (near-native) written and verbal communication skills in English.</li><li>Strong understanding of customer service principles and best practices.</li><li>Proficiency in CRM software (e.g., Gorgias), customer support platforms, and cloud-hosted telephony systems.</li><li>Advanced proficiency in Microsoft Excel/Google Sheets.</li><li>Experience managing multiple communication channels (chat, social media, email, phone).</li><li>Sales or e-commerce experience and understanding of sales metrics is a plus. </li><li>Ability to identify and address potential team and employee risks proactively.</li><li>Strong interpersonal skills and ability to build positive relationships with employees and partners.</li><li>Excellent work ethic and a passion for developing others.</li></ul><p></p><h3><u><strong>Education and Experience:</strong></u></h3><ul><li>3+ years of experience in a supervisory, team lead, or equivalent role within a customer service environment.</li><li>Senior college student or bachelor's degree in Business Administration, Marketing, Statistics, or relevant fields.</li></ul>",
    "description_text": "Position Summary:\n We're seeking a highly motivated and experienced Customer Service Team Lead Supervisor to join our growing team. You will play a crucial role in leading and developing a team of customer service professionals, ensuring exceptional customer experiences across multiple channels. This is a hands-on role where you'll balance team leadership with direct customer support and process improvement initiatives. If you're passionate about customer service, thrive in a fast-paced environment, and have a proven track record of leading successful teams, we encourage you to apply!\n Responsibilities:\n Lead, mentor, and motivate a team of customer service representatives.\n Provide exceptional customer support across various channels (chat, social media, email, phone).\n Handle escalated customer issues and resolve complex problems.\n Conduct regular performance evaluations and provide constructive feedback to team members.\n Identify and implement process improvements to enhance efficiency and customer satisfaction.\n Develop and deliver training programs for new hires and existing team members.\n Monitor team performance metrics and implement strategies to achieve service level agreements (SLAs).\n Collaborate with other departments to ensure seamless customer experiences.\n Stay up-to-date on industry best practices and emerging customer service technologies.\n Required Skills/Abilities:\n Proven ability to lead and develop high-performing teams.\n Excellent (near-native) written and verbal communication skills in English.\n Strong understanding of customer service principles and best practices.\n Proficiency in CRM software (e.g., Gorgias), customer support platforms, and cloud-hosted telephony systems.\n Advanced proficiency in Microsoft Excel/Google Sheets.\n Experience managing multiple communication channels (chat, social media, email, phone).\n Sales or e-commerce experience and understanding of sales metrics is a plus.\n Ability to identify and address potential team and employee risks proactively.\n Strong interpersonal skills and ability to build positive relationships with employees and partners.\n Excellent work ethic and a passion for developing others.\n Education and Experience:\n 3+ years of experience in a supervisory, team lead, or equivalent role within a customer service environment.\n Senior college student or bachelor's degree in Business Administration, Marketing, Statistics, or relevant fields.",
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      "url": "https://hirehoratiocx.applytojob.com/apply/eDH39Z4RDI/Team-Lead-Supervisor-Honduras",
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      "title": "Team Lead Supervisor (Honduras)",
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      "datePosted": "2026-05-19",
      "description": "<p><u><strong>Position Summary:</strong></u></p><p>We're seeking a highly motivated and experienced Customer Service Team Lead Supervisor to join our growing team. You will play a crucial role in leading and developing a team of customer service professionals, ensuring exceptional customer experiences across multiple channels. This is a hands-on role where you'll balance team leadership with direct customer support and process improvement initiatives. If you're passionate about customer service, thrive in a fast-paced environment, and have a proven track record of leading successful teams, we encourage you to apply!</p><p></p><h3><u><strong>Responsibilities:</strong></u></h3><ul><li>Lead, mentor, and motivate a team of customer service representatives.</li><li>Provide exceptional customer support across various channels (chat, social media, email, phone).</li><li>Handle escalated customer issues and resolve complex problems.</li><li>Conduct regular performance evaluations and provide constructive feedback to team members.</li><li>Identify and implement process improvements to enhance efficiency and customer satisfaction.</li><li>Develop and deliver training programs for new hires and existing team members.</li><li>Monitor team performance metrics and implement strategies to achieve service level agreements (SLAs).</li><li>Collaborate with other departments to ensure seamless customer experiences.</li><li>Stay up-to-date on industry best practices and emerging customer service technologies.</li></ul><p></p><h3><u><strong>Required Skills/Abilities:</strong></u></h3><ul><li>Proven ability to lead and develop high-performing teams.</li><li>Excellent (near-native) written and verbal communication skills in English.</li><li>Strong understanding of customer service principles and best practices.</li><li>Proficiency in CRM software (e.g., Gorgias), customer support platforms, and cloud-hosted telephony systems.</li><li>Advanced proficiency in Microsoft Excel/Google Sheets.</li><li>Experience managing multiple communication channels (chat, social media, email, phone).</li><li>Sales or e-commerce experience and understanding of sales metrics is a plus. </li><li>Ability to identify and address potential team and employee risks proactively.</li><li>Strong interpersonal skills and ability to build positive relationships with employees and partners.</li><li>Excellent work ethic and a passion for developing others.</li></ul><p></p><h3><u><strong>Education and Experience:</strong></u></h3><ul><li>3+ years of experience in a supervisory, team lead, or equivalent role within a customer service environment.</li><li>Senior college student or bachelor's degree in Business Administration, Marketing, Statistics, or relevant fields.</li></ul>",
      "jobLocation": {
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          "postalCode": "21104",
          "addressRegion": "Cortes",
          "addressLocality": "San Pedro Sula"
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      "validThrough": "2026-08-17",
      "uniqueJobCode": "job_20260325141452_SOQOAFMJAX3R24DF",
      "employmentType": "FULL_TIME",
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        "name": "Hire Horatio CX",
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        "sameAs": "https://www.hirehoratio.com/"
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