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Customer Service Admin Assistant

D4c8f64f 44e0 49a4 95d7 5c8d1767e36d 19000101 000001 · Stevens Point, WI, US, Stevens Point, WI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD4c8f64f 44e0 49a4 95d7 5c8d1767e36d 19000101 000001
TitleCustomer Service Admin Assistant
Normalized title-
Department / team-
LocationStevens Point, WI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from D4c8f64f 44e0 49a4 95d7 5c8d1767e36d 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Stevens Point.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD4c8f64f 44e0 49a4 95d7 5c8d1767e36d 19000101 000001
Source16e37fc8-173b-43cb-b942-43f442232cfd
ATS providerADP Workforce Now Recruiting

Description

Job Summary The Customer Service Administrative Assistant is responsible for maintaining accurate customer records and documentation, managing workflow tasks within the customer service task management system, validating customer orders, and processing invoices. This position collaborates professionally with other customer service team members, cross-functional departments, and customers to deliver high-quality customer service, produce accurate orders, and support operations. Essential Functions Job Responsibilities Generate and accurately maintain customer documentation and records. Accurately manage, track, and complete workflow tasks within the CS task management system. Validate customer orders for accuracy by comparing purchase orders to quotes before processing, communicating with customers to resolve and correct any discrepancies. Respond to customer inquiries and use the company ERP system to perform duties such as: processing customer invoices, investigating and reconciling discrepancies, or processing credit memos. Provide administrative support for the customer service team leaders. Maintain polite and professional communication via phone and email. Utilize various proprietary software and resources to maintain detailed and accurate documentation to facilitate a smooth transition to other departments. Collaborate and communicate with Customer Service team members and cross-functionally with other departments (ex: sales, finance, and production) in a professional and efficient manner. Work as a team and maintain professionalism at all levels in the organization. Ensure and follow safety requirements and standards. Maintain a safe, neat and orderly work environment. Perform all duties in a manner that follows, demonstrates, and promotes Company’s values. Report to work as scheduled, on time, and able to work entire work schedule. Perform additional duties as assigned. Knowledge, Skills, and Ability Ability to transpose information accurately and effectively between customer orders and invoices. Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service. Possess logical thinking, intuition, and critical thinkings skills with the ability to interpret detailed information to find accurate solutions. Skill and ability in professionalism while interacting with customers and company associates. Skill and ability to navigate multiple computer applications, with the use of dual monitors. Detail oriented with a passion for and ability to continuously learn. Possess excellent oral and written communication skills. Skill and ability to multi-task, prioritize, and manage time efficiently. Ability to exercise patience to get questions answered correctly and timely. Basic level skills using computer applications (Microsoft Suite, enterprise software). Basic math proficiency. Able to work effectively both independently and within a team environment. Ability to be highly adaptable and responsive to changing business needs. Possess a continuous improvement mindset. Ability to observe and identify details. Ability to work extended hours as scheduled, including weekends. Physical Demands Frequent sitting, wrist manipulation, walking, and standing. Frequent sedentary work with lifting up to 10 pounds. Occasional light work with lifting up to 20 pounds. Manual dexterity to type and operate office equipment frequently. Must be able to complete all physical requirements to perform essential functions. Qualifications Experience Required: Experience with Microsoft Office programs (Word, Excel) and other enterprise software. Proven customer support experience. Preferred: 2+ years of experience in an office-based customer service position or related experience working with complex or custom products. Working Environment Standard working conditions include a temperature-controlled office and manufacturing environment. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations. Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Full job record

Job IDc06e7ec8050dee143b62892d7940ce251c00567b
Org ID84985c8f-533a-495c-a0c5-23770850094d
Source ID16e37fc8-173b-43cb-b942-43f442232cfd
Board ID16e37fc8-173b-43cb-b942-43f442232cfd
Provideradp_workforcenow
Provider Job Key602312
TitleCustomer Service Admin Assistant
Normalized Title—
Statusactive
Activeyes
Location TextStevens Point, WI, US, Stevens Point, WI
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionWI
CityStevens Point
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d4c8f64f-44e0-49a4-95d7-5c8d1767e36d&ccId=19000101_000001&lang=en_US&type=JS&jobId=602312&jwId=9200947939998_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d4c8f64f-44e0-49a4-95d7-5c8d1767e36d&ccId=19000101_000001&lang=en_US&type=JS&jobId=602312&jwId=9200947939998_1
First Seen At2026-05-31 18:19:37Z
Last Seen At2026-06-06 19:40:38Z
Last Checked At2026-06-06 19:40:38Z
Last Changed At2026-06-06 19:40:38Z
Inactive At—
Source Posted At2026-05-22 20:13:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d4c8f64f-44e0-49a4-95d7-5c8d1767e36d|19000101_000001/date=2026-06-06/2026-06-06T19-40-37-502Z-a971b36e80ec7f9e0af26b9eddb3986d88b4dc6e2f86be57826f035b1a439fe6.json
Event Fields
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  "last_changed_at": "2026-06-06T19:40:38.156Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><p><br></p><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:21px;font-family:\"Calibri\",sans-serif;text-decoration:underline;' data-pasted=\"true\"><span style='font-family:\"Times New Roman\",serif;text-decoration:none;'>Job Summary</span></h1><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-family:\"Times New Roman\",serif;'>The Customer Service Administrative Assistant is responsible for maintaining accurate customer records and documentation, managing workflow tasks within the customer service task management system, validating customer orders, and processing invoices. This position collaborates professionally with other customer service team members, cross-functional departments, and customers to deliver high-quality customer service, produce accurate orders, and support operations.&nbsp;</span></p><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:21px;font-family:\"Calibri\",sans-serif;text-decoration:underline;'><span style='font-family:\"Times New Roman\",serif;text-decoration:none;'>Essential Functions</span></h1><h2 style='margin-top:2.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:17px;font-family:\"Calibri Light\",sans-serif;'><u><span style='font-family:\"Times New Roman\",serif;'>Job Responsibilities</span></u></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Generate and accurately maintain customer documentation and records.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Accurately manage, track, and complete workflow tasks within the CS task management system.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Validate customer orders for accuracy by comparing purchase orders to quotes before processing, communicating with customers to resolve and correct any discrepancies.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Respond to customer inquiries and use the company ERP system to perform duties such as: processing customer invoices, investigating and reconciling discrepancies, or processing credit memos.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Provide administrative support for the customer service team leaders.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Maintain polite and professional communication via phone and email.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Utilize various proprietary software and resources to maintain detailed and accurate documentation to facilitate a smooth transition to other departments.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Collaborate and communicate with Customer Service team members and cross-functionally with other departments (ex: sales, finance, and production) in a professional and efficient manner.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Work as a team and maintain professionalism at all levels in the organization.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Ensure and follow safety requirements and standards.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Maintain a safe, neat and orderly work environment.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Perform all duties in a manner that follows, demonstrates, and promotes Company&rsquo;s values.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Report to work as scheduled, on time, and able to work entire work schedule.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Perform additional duties as assigned.</span></li></ul></div><p style=\"margin: 0in 0in 0in 0.25in; font-size: 11pt; font-family: Calibri, sans-serif; text-align: justify; line-height: 1;\"><br></p><h2 style='margin: 2pt 0in 0in; font-size: 17px; font-family: \"Calibri Light\", sans-serif; line-height: 1;'><u><span style='font-family:\"Times New Roman\",serif;'>Knowledge, Skills, and Ability</span></u></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Ability to transpose information accurately and effectively between customer orders and invoices.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Possess logical thinking, intuition, and critical thinkings skills with the ability to interpret detailed information to find accurate solutions.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Skill and ability in professionalism while interacting with customers and company associates.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Skill and ability to navigate multiple computer applications, with the use of dual monitors.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Detail oriented with a passion for and ability to continuously learn.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Possess excellent oral and written communication skills.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Skill and ability to multi-task, prioritize, and manage time efficiently.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Ability to exercise patience to get questions answered correctly and timely.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Basic level skills using computer applications (Microsoft Suite, enterprise software).&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Basic math proficiency.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Able to work effectively both independently and within a team environment.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Ability to be highly adaptable and responsive to changing business needs.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Possess a continuous improvement mindset.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Ability to observe and identify details.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Ability to work extended hours as scheduled, including weekends.</span></li></ul></div><h2 style='margin: 2pt 0in 0in; font-size: 17px; font-family: \"Calibri Light\", sans-serif; line-height: 1;'><br></h2><h2 style='margin: 2pt 0in 0in; font-size: 17px; font-family: \"Calibri Light\", sans-serif; line-height: 1;'><u><span style='font-family:\"Times New Roman\",serif;color:black;'>Physical Demands</span></u></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Frequent sitting, wrist manipulation, walking, and standing.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Frequent sedentary work with lifting up to 10 pounds.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Occasional light work with lifting up to 20 pounds.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Manual dexterity to type and operate office equipment frequently.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Must be able to complete all physical requirements to perform essential functions.&nbsp;</span></li></ul></div><h1 style=\"margin: 12pt 0in 0in; font-size: 21px; font-family: Calibri, sans-serif; text-decoration: underline; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;text-decoration:none;'>Qualifications</span></h1><h2 style='margin: 2pt 0in 0in; font-size: 17px; font-family: \"Calibri Light\", sans-serif; line-height: 1;'><u><span style='font-family:\"Times New Roman\",serif;'>Experience</span></u></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Required:</span><ul style=\"margin-bottom: 0in;list-style-type: circle;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 15px; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Experience with Microsoft Office programs (Word, Excel) and other enterprise software.</span></li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 15px; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Proven customer support experience.&nbsp;</span></li></ul></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>Preferred:</span><ul style=\"margin-bottom: 0in;list-style-type: circle;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 15px; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;color:black;'>2+ years of experience in an office-based customer service position or related experience working with complex or custom products.&nbsp;</span></li></ul></li></ul></div><h1 style=\"margin: 12pt 0in 0in; font-size: 21px; font-family: Calibri, sans-serif; text-decoration: underline; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;text-decoration:none;'>Working Environment</span></h1><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 11pt; font-family: initial; line-height: 1;\"><span style='font-family:\"Times New Roman\",serif;'>Standard working conditions include a temperature-controlled office and manufacturing environment.&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-family:\"Times New Roman\",serif;'>This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;' data-pasted=\"true\"><span style='line-height: 115%; font-family: \"times new roman\", serif; font-size: 14px;'>Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.</span><span style='line-height: 115%; font-family: \"times new roman\", serif; font-size: 16px;'>&nbsp;</span></p></div></div></div>\n",
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