Home › Companies › Glsllc › Senior Call Center Manager
Senior Call Center Manager
Glsllc · Greenville, South Carolina · On Site · Active · Lever
Job facts
| Field | Value |
|---|---|
| Company | Glsllc |
| Title | Senior Call Center Manager |
| Normalized title | - |
| Department / team | Buying |
| Location | Greenville, SC, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-05-15 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Glsllc. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Greenville. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Glsllc |
| Source | aff72dfe-419e-4c3a-97c2-5b447636a94c |
| ATS provider | Lever |
Description
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Senior Operations Manager at GLS?
The Senior Manager, Operations will be responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy. This position is also responsible for actively participating in the development of the organization’s strategic direction and executing on the strategy as it relates to the assigned operational team.
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
How will you drive value in the organization as a Senior Operations Manager?
Mentor and motivate the assigned operational team(s) for the company to ensure company goals are achieved:
Develop and grow the assigned team to meet business needs, and maintain a departmental structure sufficient to meeting organizational goals and objectives
Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
Monitor associate productivity, quality of customer interactions, and other appropriate metrics to ensure performance expectations are achieved; provide meaningful and timely performance coaching and feedback to assigned staff as necessary
Facilitate regularly scheduled team meetings to build communication and allow for training and discussion on departmental and company matters
Consistently track, coach, and manage performance of team members, including coordination of work assignments, to meet and exceed company volume and quality expectations
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business
Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance the customer experience, improve quality, and eliminate waste
Drive innovative solutions to improve the customer experience; ensure team meets service level expectations of internal and external customers
Establish and track monthly objectives for assigned customers base
Ensure department level procedures are adequately developed, documented, trained, and followed to ensure proper quality
Manage workflows and growth of team with a focus on increasing efficiency, enhancing processing, and optimizing results
Create a highly engaging work environment to attract, develop, and retain talent
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
What should you already know to be successful as a Senior Operations Manager?
Minimum of bachelor’s degree required. Internal candidates at the Specialist (S2) level with commensurate GLS experience and a track record of sustained, top performance against company standards may be considered
Minimum of five (5) years’ experience in auto finance operations or similar industry required
Minimum of three (3) years’ experience building and leading teams and managers required, including the ability to hire, develop, and motivate people to build a highly engaged and high-performing team
Excellent critical thinking, problem-solving, and decision-making skills
Demonstrated ability to establish and enhance processes and leverage technology to improve business results
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Strong verbal and written communication skills
Team player that can adapt in a fast-pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications; ability to quickly learn new computer applications as required
Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Ability to think strategically and deliver tactically
Commitment to exemplifying the organizational core values and key competencies
Employment Requirements:
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Full job record
| Job ID | c04c2019b6c7fd2ae5a04433cb85121e93b9fdf0 |
| Org ID | 3164a390-75dd-4e48-a4cc-4cabae34c4ae |
| Source ID | aff72dfe-419e-4c3a-97c2-5b447636a94c |
| Board ID | aff72dfe-419e-4c3a-97c2-5b447636a94c |
| Provider | lever |
| Provider Job Key | c4249f3e-a6d9-4f35-8630-5d5a6a01a3c9 |
| Title | Senior Call Center Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Greenville, South Carolina |
| Department | — |
| Team | Buying |
| Employment Type | Full-Time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | SC |
| City | Greenville |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://jobs.lever.co/glsllc/c4249f3e-a6d9-4f35-8630-5d5a6a01a3c9 |
| Apply URL | https://jobs.lever.co/glsllc/c4249f3e-a6d9-4f35-8630-5d5a6a01a3c9/apply |
| First Seen At | 2026-05-29 07:00:53Z |
| Last Seen At | 2026-06-18 07:57:10Z |
| Last Checked At | 2026-06-18 07:57:10Z |
| Last Changed At | 2026-05-29 07:00:53Z |
| Inactive At | — |
| Source Posted At | 2026-05-15 15:47:52Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=glsllc/date=2026-06-18/2026-06-18T07-57-09-881Z-50f8b63058a02520a4f37295bd85d61cfbfebaf33116dfacdcd9fed041bd0550.json |
Event Fields
{
"content_hash": "8727c0909def4174dfe9b5ad33b70c4116773cf443e6b039fec6c4eefc396873",
"source_hash": "c3c966d080261027897d8ebc2b339ca44709c683f757a3e35185ad3e115a1b99",
"last_changed_at": "2026-05-29T07:00:53.305Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Greenville, South Carolina",
"city": "Greenville",
"region": "SC",
"country": "United States",
"is_remote": false,
"confidence": 0.85
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-18T07:57:10.154Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Greenville, South Carolina",
"city": "Greenville",
"region": "SC",
"country": "United States",
"is_remote": false,
"confidence": 0.85
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": null,
"workplace_type": "on_site",
"salary_currency": null
}Extensions
{}Native Structured
{
"lists": [
{
"text": "How will you drive value in the organization as a Senior Operations Manager?",
"content": "<div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Mentor and motivate the assigned operational team(s) for the company to ensure company goals are achieved:</span><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":180,"335559739":0,"335559740":240,"335559991":180,"469777462":[360],"469777927":[0],"469777928":[0]}\"> </span></p>\n</li>\n\n</ul></div>\n<div>\n\n<li style=\"list-style-type: none;\">\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"1\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Develop and grow the assigned team to meet business needs, and maintain a departmental structure sufficient to meeting organizational goals and objectives</span><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":630,"335559739":0,"335559740":240,"335559991":270}\"> </span></p>\n</li>\n\n\n\n</ul></li></div>\n<div>\n\n<li style=\"list-style-type: none;\">\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"2\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations</span><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":630,"335559739":0,"335559740":240,"335559991":270,"469777462":[180],"469777927":[0],"469777928":[1]}\"> </span></p>\n</li>\n\n\n\n</ul></li></div>\n<div>\n\n<li style=\"list-style-type: none;\">\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"3\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Monitor associate productivity, quality of customer interactions, and other appropriate metrics to ensure performance expectations are achieved; provide meaningful and timely performance coaching and feedback to assigned staff as necessary</span><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":630,"335559739":0,"335559740":240,"335559991":270}\"> </span></p>\n</li>\n\n\n\n</ul></li></div>\n<div>\n\n<li style=\"list-style-type: none;\">\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"4\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Facilitate regularly scheduled team meetings to build communication and allow for training and discussion on departmental and company matters</span><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":630,"335559739":0,"335559740":240,"335559991":270}\"> </span></p>\n</li>\n\n\n\n</ul></li></div>\n<div>\n\n<li style=\"list-style-type: none;\">\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"5\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Consistently track, coach, and manage performance of team members, including coordination of work assignments, to meet and exceed company volume and quality expectations</span><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":630,"335559739":0,"335559740":240,"335559991":270}\"> </span></p>\n</li>\n\n\n\n</ul></li></div>\n<div>\n\n<li style=\"list-style-type: none;\">\n<ul role=\"list\" style=\"list-style-type: circle;\">\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"23\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}\" data-aria-posinset=\"6\" data-aria-level=\"1\" role=\"listitem\">\n<p><span data-contrast=\"auto\">Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business </span></p>\n</li>\n\n\n\n</ul></li></div>\n</div>\n<div>\n<div>\n<ul role=\"list\" style=\"list-style-type: disc;\">\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\"><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":187,"335559739":0,"335559740":240,"335559991":187,"469777462":[360],"469777927":[0],"469777928":[0]}\">Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance the customer experience, improve quality, and eliminate waste </span></li>\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\"><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":187,"335559739":0,"335559740":240,"335559991":187,"469777462":[360],"469777927":[0],"469777928":[0]}\">Drive innovative solutions to improve the customer experience; ensure team meets service level expectations of internal and external customers </span></li>\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\"><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":187,"335559739":0,"335559740":240,"335559991":187,"469777462":[360],"469777927":[0],"469777928":[0]}\">Establish and track monthly objectives for assigned customers base </span></li>\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\"><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":187,"335559739":0,"335559740":240,"335559991":187,"469777462":[360],"469777927":[0],"469777928":[0]}\">Ensure department level procedures are adequately developed, documented, trained, and followed to ensure proper quality </span></li>\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\"><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":187,"335559739":0,"335559740":240,"335559991":187,"469777462":[360],"469777927":[0],"469777928":[0]}\">Manage workflows and growth of team with a focus on increasing efficiency, enhancing processing, and optimizing results </span></li>\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\"><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":187,"335559739":0,"335559740":240,"335559991":187,"469777462":[360],"469777927":[0],"469777928":[0]}\">Create a highly engaging work environment to attract, develop, and retain talent</span></li>\n<li aria-setsize=\"-1\" data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" data-aria-posinset=\"7\" data-aria-level=\"1\" role=\"listitem\"><span data-ccp-props=\"{"201341983":0,"335551550":6,"335551620":6,"335559685":187,"335559739":0,"335559740":240,"335559991":187,"469777462":[360],"469777927":[0],"469777928":[0]}\">Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management </span></li>\n\n</ul></div>\n</div>\n</div>"
},
{
"text": "What should you already know to be successful as a Senior Operations Manager?",
"content": "\n<li>Minimum of bachelor’s degree required. Internal candidates at the Specialist (S2) level with commensurate GLS experience and a track record of sustained, top performance against company standards may be considered</li>\n<li>Minimum of five (5) years’ experience in auto finance operations or similar industry required</li>\n<li>Minimum of three (3) years’ experience building and leading teams and managers required, including the ability to hire, develop, and motivate people to build a highly engaged and high-performing team</li>\n<li>Excellent critical thinking, problem-solving, and decision-making skills</li>\n<li>Demonstrated ability to establish and enhance processes and leverage technology to improve business results</li>\n<li>Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness </li>\n<li>Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business </li>\n<li>Strong verbal and written communication skills</li>\n<li>Team player that can adapt in a fast-pace and changing environment </li>\n<li>Proficient computer skills with working knowledge of internet and standard business applications; ability to quickly learn new computer applications as required </li>\n<li>Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff </li>\n<li>Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities</li>\n<li>Ability to think strategically and deliver tactically</li>\n<li>Commitment to exemplifying the organizational core values and key competencies </li>\n"
},
{
"text": "Employment Requirements:",
"content": "\n<li>Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity</li>\n<li>Remain in a stationary position up to 100% of the workday</li>\n<li>Constantly operate a computer and other standard office equipment </li>\n<li>Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects</li>\n<li>Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling </li>\n"
}
],
"country": "US",
"createdAt": 1778860072298,
"updatedAt": null,
"categories": {
"team": "Buying",
"location": "Greenville, South Carolina",
"commitment": "Full-Time",
"allLocations": [
"Greenville, South Carolina"
]
},
"salaryRange": null,
"workplaceType": "onsite"
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/c04c2019b6c7fd2ae5a04433cb85121e93b9fdf0?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/3164a390-75dd-4e48-a4cc-4cabae34c4aeJSONGET https://api.bluedoor.sh/job-postings/v1/sources/aff72dfe-419e-4c3a-97c2-5b447636a94cJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/c04c2019b6c7fd2ae5a04433cb85121e93b9fdf0/eventsJSON