End User Services (Digital Workplace) Business Analyst

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    "title": "End User Services (Digital Workplace) Business Analyst",
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    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Location: Hybrid (Minneapolis, MN)</strong><strong>Employment Type: Full-Time</strong></p>\n<p> </p>\n<p>Are you a Business Analyst who thrives at the intersection of <strong>IT operations, workplace technology, and end user experience</strong>?</p>\n<p>We are looking for a <strong>hands-on End User Services (EUS) Business Analyst</strong> to support enterprise technology initiatives that directly impact how employees work—from device lifecycle programs and collaboration tools to service desk and support experience improvements.</p>\n<p>This role is ideal for someone who understands how <strong>end user technology ecosystems actually operate</strong> and can translate user pain points into actionable solutions that improve productivity at scale.</p>\n<p> </p>\n<p><strong>What You’ll Be Working On</strong></p>\n<p>You will support initiatives across the <strong>digital workplace / end user services space</strong>, including:</p>\n<ul>\n <li>Laptop and device lifecycle programs (refresh, provisioning, deployment)</li>\n <li>Collaboration tooling (Microsoft 365, Teams, Copilot, AV/conferencing)</li>\n <li>Service desk and ITSM workflow improvements (incident, request, onboarding)</li>\n <li>Endpoint / access experiences (login, VPN, identity, VDI)</li>\n <li>Continuous improvement initiatives to reduce friction in the employee experience</li>\n</ul>\n<p><strong>Your Role & Responsibilities</strong></p>\n<p> </p>\n<p><strong>Discovery & Requirements</strong></p>\n<ul>\n <li>Partner with <strong>end users, service desk teams, and IT stakeholders</strong> to identify friction points and improvement opportunities</li>\n <li>Elicit, analyze, and document <strong>functional and non-functional requirements</strong></li>\n <li>Translate operational challenges into clear, actionable requirements</li>\n</ul>\n<p><strong>Process & Workflow Design</strong></p>\n<ul>\n <li>Map and optimize processes such as: </li>\n <ul>\n  <li>Device provisioning and onboarding</li>\n  <li>Software deployments and upgrades</li>\n  <li>Incident and service request fulfillment</li>\n </ul>\n <li>Identify gaps, inefficiencies, and improvement opportunities</li>\n</ul>\n<p><strong>Technology Rollout & Change Support</strong></p>\n<ul>\n <li>Support delivery of: </li>\n <ul>\n  <li>Hardware rollouts (laptops, peripherals, mobile devices)</li>\n  <li>Collaboration platforms and productivity tools</li>\n </ul>\n <li>Partner with engineering teams to ensure solutions align to business needs</li>\n</ul>\n<p><strong>Testing & Validation</strong></p>\n<ul>\n <li>Develop and execute <strong>test scenarios and scripts</strong></li>\n <li>Validate: </li>\n <ul>\n  <li>device builds and configurations</li>\n  <li>user workflows and service processes</li>\n </ul>\n <li>Ensure traceability from requirements to delivered outcomes</li>\n</ul>\n<p><strong>Stakeholder Alignment</strong></p>\n<ul>\n <li>Act as a liaison between: </li>\n <ul>\n  <li>Business users</li>\n  <li>IT operations / service desk</li>\n  <li>Engineering and delivery teams</li>\n </ul>\n <li>Drive clarity across highly cross-functional environments</li>\n</ul>\n<p><strong>Continuous Improvement</strong></p>\n<ul>\n <li>Analyze service and operational trends (ticket volume, user issues, delays)</li>\n <li>Recommend improvements that enhance: </li>\n <ul>\n  <li>user experience</li>\n  <li>service efficiency</li>\n  <li>operational effectiveness</li>\n </ul>\n</ul>\n<p><strong>What We’re Looking For</strong></p>\n<p><strong>Core Experience (Must-Have)</strong></p>\n<ul>\n <li>5–10+ years of Business Analyst or Systems Analyst experience</li>\n <li>Experience supporting <strong>IT, digital workplace, or end user services initiatives</strong></li>\n <li>Strong background in: </li>\n <ul>\n  <li>requirements gathering and documentation</li>\n  <li>user stories and Agile delivery</li>\n  <li>stakeholder engagement in complex environments</li>\n </ul>\n</ul>\n<p><strong>Highly Relevant Experience (Differentiator for This Role)</strong></p>\n<p>Candidates who stand out will have experience in <strong>one or more of the following</strong>:</p>\n<ul>\n <li>End User Services / End User Computing (EUS / EUC)</li>\n <li>IT Service Management (ITSM) environments (ServiceNow, Jira Service Management)</li>\n <li>Device lifecycle programs (laptops, endpoint management, imaging, deployment)</li>\n <li>Microsoft 365 ecosystem (Teams, Office apps, Copilot, OneDrive)</li>\n <li>Service desk or support model optimization</li>\n <li>Identity and access / user onboarding workflows</li>\n <li>Virtual desktop (VDI) or remote workforce environments</li>\n</ul>\n<p><strong>Key Skills & Traits</strong></p>\n<ul>\n <li>Ability to translate <strong>technical concepts into business-friendly language</strong></li>\n <li>Strong analytical and problem-solving mindset</li>\n <li>Excellent communication across IT and non-technical stakeholders</li>\n <li>Comfortable operating in <strong>operational + delivery-focused environments</strong> (not just strategy)</li>\n <li>Self-starter who can navigate ambiguity and drive outcomes</li>\n</ul>\n<p><strong>What Success Looks Like in This Role</strong></p>\n<ul>\n <li>You quickly understand <strong>how employees interact with technology</strong> across the company</li>\n <li>You identify and eliminate pain points in: </li>\n <ul>\n  <li>onboarding</li>\n  <li>device access</li>\n  <li>collaboration tools</li>\n </ul>\n <li>You help deliver solutions that <strong>reduce friction and improve productivity at scale</strong></li>\n <li>You become a trusted partner to both <strong>IT operations and business stakeholders</strong></li>\n</ul>\n<p><strong>Why This Role Matters</strong></p>\n<p>This is not a traditional BA role.</p>\n<p>You will directly influence the <strong>employee experience across the enterprise</strong>, helping ensure that people have the tools and support they need to work effectively every day.</p>\n<p> </p>\n<p><strong>What We Offer</strong></p>\n<p><strong>At Trissential, we value clarity, collaboration, and meaningful impact. By joining our client’s team, you’ll contribute to enterprise-changing digital initiatives while enjoying a supportive, people-first culture.</strong></p>\n<ul>\n <li><strong>Competitive Compensation – $65 - </strong><strong>$75 per hour</strong>. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.</li>\n <li><strong>Comprehensive Benefits for you and your dependents – </strong>Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching</li>\n <li><strong>Paid Time Off – </strong>Paid time away from work</li>\n <li><strong>Hybrid work model – </strong>Less than or equal to 3 days per week onsite in Minneapolis MN</li>\n <li><strong>Opportunities to influence emerging digital initiatives across the organization</strong></li>\n <li><strong>A supportive Trissential culture with growth-focused leadership and ongoing development opportunities</strong></li>\n</ul>\n<p><strong>This role is only open to candidates authorized to work in the United States.</strong></p>\n<p> </p>\n<p><strong>Ready to shape meaningful digital experiences?</strong></p>\n<p><strong>Apply today and take the next step in your career as a End User Services Business Analyst with Trissential!</strong></p>",
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