Service Field Engineer - Commercial Audiovisual

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    "datePosted": "2026-03-03",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Position Summary</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Service Field Engineer provides advanced onsite and remote support for enterprise audiovisual and Unified Communications systems across San Francisco bay area client locations. The role includes diagnostics, repairs, maintenance, system recovery, and collaboration with engineering and service teams to ensure stable, high-performing AV environments.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Essential Duties &amp; Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Advanced Troubleshooting &amp; Onsite Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Perform onsite diagnostics, troubleshooting, and system recovery for AV/UC systems, including Teams Rooms, Zoom Rooms, Crestron, Q-Sys, Biamp, Neat, Logitech, and Dante-enabled environments.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Resolve Tier 2/Tier 3 escalations and collaborate with remote support teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Investigate recurring issues, perform root-cause analysis, and provide recommendations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support equipment swaps, device replacements, system rebuilds, and field commissioning tasks.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">System Maintenance &amp; Upgrades</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Perform firmware updates, configuration adjustments, and room health checks.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Conduct preventative maintenance, functional testing, and system optimizations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist engineering teams with cutovers, migrations, and small-scope upgrade deployments.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Client Engagement &amp; Communication</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide professional onsite support and maintain strong client-facing relationships.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Communicate findings clearly to technical and non-technical stakeholders.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate with vendors (Neat, Logitech, Crestron, QSC) for escalated repairs, RMAs, and replacements.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Documentation &amp; Operational Standards</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Document work performed in ticketing and asset systems such as ServiceNow, Jira, and client portals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Track parts usage, field risks, inventory consumption, and SLA compliance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain strict adherence to cable management, labeling, workspace cleanliness, and building security protocols.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">3–5+ years of enterprise AV service, field engineering, or corporate AV support experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong working knowledge of Crestron, Q-Sys, Biamp, Logitech, Neat, Teams Rooms, Zoom Rooms, Dante, and AV networking principles.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to read and interpret diagrams, wiring schematics, and engineering documents.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience with ServiceNow, Jira, and enterprise support workflows.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">CTS, CTS-I, or manufacturer certifications (Crestron DMC-T, Q-Sys, Dante) preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to lift 50 lbs and travel locally across NYC as required.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Preferred Skills</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">CTS certification.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">OSHA 10 certification.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Basic IT networking knowledge beyond fundamentals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience with access control, surveillance, or other low-voltage systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with AV-over-IP, multicast routing, and managed network environments.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Personal Values and Work Ethic</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Punctual and reliable attendance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Consistent follow-through and accountability for tasks and outcomes.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Clear, professional communication.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to work autonomously with minimal supervision.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Willingness to mentor junior or entry-level technicians.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Dependable, proactive, and self-motivated work style.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintains a clean, organized, and professional appearance.</span></li>\n</ul>",
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