Phone Operator (51257)

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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and register patients, schedule their appointments, assist them with any questions, and direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>JOB RESPONSIBILITIES:</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Registers or verifies patient information for every phone call, schedules patient appointments according to provider scheduling templates, and instructs patients accordingly in preparation of their appointment.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Sends tasks to providers and other staff as necessary. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Receives and logs voicemails and conducts call backs as necessary.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Consults with Call Center Lead/Call Center Manager for scheduling conflicts.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Calls to patients to remind them of and confirm their appointments.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Will fill-in as an Operator if the Operator line is full.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Performs other duties as assigned.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#222222;\">Level 2 (in addition to above)</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Performs no show appointments and submits proper timely notification to the Site Operations Director of such.</span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Makes Gap in Care calls and schedules patients accordingly. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Upon receiving a certification in Crisis Management, will respond to crisis calls as backup.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#222222;\">Level 3 (in addition to above)</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinates the rescheduling of providers appointments as needed. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">May receive payments for medical and dental charges for patients over the phone. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Serves as a point of contact for MCE requirements for other staff.</span></span></li>\r\n</ul>",
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    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>REQUIRED QUALIFICATIONS:</u></strong><strong> </strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>Education/Training</u></strong><strong> </strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High School diploma or equivalent </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Associates degree (not required but highly preferred)</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>Experience</u></strong><strong> </strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">At least one year of customer service experience</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">At least one year of experience in a call center setting (not required but highly preferred)</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>Skills/Job Requirement</u></strong><strong> </strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong customer service skills</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong organizational and time management skills </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent written and verbal communication skills</span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proven ability to work well in a team environment</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to remain flexible and adaptable </span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Bilingual in Spanish preferred </span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to follow HealthLinc policies and procedures</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:.5in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>Technology Skills</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Operate a multi-line phone system and other office equipment including printers, fax machines, etc.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Basic software skills (Microsoft Office, EHR, online sources, etc.)</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>REQUIRED TRAINING:</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">All assigned Relias training</span></span></li>\r\n</ul>",
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