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    "requisitionDescription": "<div><p data-pasted=\"true\">The Commercial Operations Specialist, Sales plays a critical role in enabling the success of the sales organization by driving operational excellence, improving processes, and supporting revenue-generating activities. This role partners closely with Sales, Finance, Legal, and Member Services to ensure efficient execution across the entire commercial lifecycle&mdash;from contract creation to reporting and analysis.</p><p>We are seeking a highly motivated, detail-oriented self-starter who thrives in a fast-paced environment and enjoys balancing process rigor with frontline execution.</p><p><strong>About Exclusive Resorts</strong></p><p>At Exclusive Resorts, we don&rsquo;t just sell a product&mdash;we bring people together. Our relationship-driven service model and energetic, results-oriented culture set us apart. If you are passionate about sales operations and want to contribute to a team that values collaboration, performance, and innovation, we encourage you to apply.</p><p><strong>Key Responsibilities</strong></p><ul type=\"disc\"><li><strong>Contract Creation &amp; Management:</strong><br>&nbsp;Own the end-to-end process for membership and upgrade contracts, including validating deal information with Sales, creating and managing opportunities in Salesforce, generating documents, coordinating legal approvals for exceptions, securing executive sign-offs, and partnering with Accounting to finalize payment details. Ensure accurate onboarding by integrating new member, partnership, and employee accounts into backend systems.</li><li><strong>Financial Operations:</strong><br>&nbsp;Partner with the Senior Director, Commercial Operations, and Finance &amp; Accounting to review and support month-end reporting, ensuring accuracy and alignment with revenue goals.</li><li><strong>Reporting &amp; Dashboards:</strong><br>&nbsp;Develop, maintain, and distribute Salesforce reports and dashboards. Continuously monitor data integrity and improve reporting efficiency to support informed decision-making.</li><li><strong>Data Analysis &amp; Insights:</strong><br>&nbsp;Leverage CRM and operational data to identify trends, optimize the sales funnel, and deliver actionable insights to Commercial Operations leadership.</li><li><strong>Systems &amp; Tools Support:</strong><br>&nbsp;Provide day-to-day support across Salesforce, SalesLoft, Excel, and PowerPoint, helping drive adoption and best practices across the sales organization.</li><li><strong>Program Management:</strong><ul type=\"circle\"><li><strong>Charitable Donation Program:</strong> Manage program operations, including responding to inquiries, creating materials, coordinating with event teams, tracking deliverables, and reporting on program performance and revenue impact.</li><li><strong>Referral Programs:</strong> Oversee program administration, including applying rewards, collecting W-9 documentation, and partnering with Accounting and Member Services to analyze trends and performance.</li></ul></li><li><strong>Cross-Functional Projects:</strong><br>&nbsp;Contribute to special projects and strategic initiatives as needed to support business priorities.</li><li><strong>Sales Support Availability:</strong><br>&nbsp;Provide responsive support to the sales organization, including being available on-call and working after hours as needed to meet business demands and support time-sensitive transactions.</li></ul><p><strong>Qualifications</strong></p><ul type=\"disc\"><li>Exceptional written and verbal communication skills</li><li>Strong team orientation with a competitive, results-driven mindset</li><li>Highly detail-oriented with a process-driven approach and ability to manage complex workflows</li><li>Advanced experience with Salesforce and data management; Salesforce Admin certification preferred</li><li>Strong analytical skills with the ability to build reports and communicate insights clearly</li><li>Proficiency in Microsoft Word, Excel, and PowerPoint</li><li>Ability to collaborate effectively with cross-functional stakeholders, including senior leaders and external partners</li></ul></div>\n",
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