Global Solution Engineer

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    "datePosted": "2025-08-18",
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    "description": "<p><span style=\"color: rgb(0, 128, 128); font-family: Inter, sans-serif; font-size: 18pt\">The part you’ll play</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This role serves as a critical bridge between commercial sales, customer success, and product teams. It plays a central role in early-to-mid pipeline activities and supports seamless transition into implementation, ensuring technical and business alignment with our pharma and life sciences customers. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Acting as both a sales consultant and a technical architect, you’ll collaborate with Account Executives on value-based discovery and business case development, while also engaging with the Customer Success team to define readiness and scope post-sale. You will help prospects understand the strategic value of structured content platforms in regulatory and clinical. CMC and other pharma use-cases for Docuvera and ensure that proposed solutions align with enterprise-scale deployment requirements including security, compliance, metadata design, and structured reuse. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is an influence-only, non-quota-carrying pre-sales role that is essential to closing complex, multi-stakeholder deals, often involving global pharmaceutical organizations and six- to seven-figure SaaS investments. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><br></span></p>\n<p><span style=\"color: rgb(0, 128, 128); font-family: Inter, sans-serif; font-size: 18pt\">What you’ll focus on</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">Pre-Sales and Sales Collaboration</span></em> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner with Account Executives to drive early-stage discovery and align Docuvera’s capabilities with customer needs across labeling, CMC, clinical, safety, quality, and medical affairs. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Independently deliver tailored solution demonstrations, technical walkthroughs, and business case development in collaboration with Product Marketing and Solutions Consulting. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Serve as the technical and regulatory voice during deal cycles, helping reduce friction in InfoSec, IT, and Procurement reviews. </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">Technical Architecture &amp; Readiness Scoping</span></em> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead early architecture design sessions to map integration, content reuse, structured authoring, and metadata alignment strategies. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support proof-of-concept or sandbox efforts by configuring and demonstrating platform workflows that address client-specific use cases. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner with Customer Success teams to assess readiness and define early implementation scope, particularly for large enterprise programs. </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">Cross-Functional Engagement</span></em> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Participate in global workshops, industry events, webinars, and customer advisory activities as a subject matter expert. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Track deal progression, surface technical blockers, and collaborate with Engineering and Product to ensure roadmap alignment. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead RFP/RFI responses. Assist in InfoSec reviews, and validation documentation across regulated content workflows. </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><br></span></p>\n<p><span style=\"color: rgb(0, 128, 128); font-family: Inter, sans-serif; font-size: 18pt\">What you’ll bring to the role</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">You'll have some or all of these technical skills, experience and knowledge </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">7–12 years in one or more of the following roles: </span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Solution Consulting or Sales Engineering for B2B SaaS </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Regulatory Information Management or Digital Transformation within pharma </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Technical product management or implementation consulting </span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven experience working with structured content platforms and/or traditional content management systems such as Veeva, OpenText, CARA is desirable </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Demonstrated success supporting large, global clients with complex regulatory and operational requirements </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong storytelling, communication, and executive presentation capabilities </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comfortable leading both strategic discussions and technical validations </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Skilled in quickly configuring platform instances based on customer technical requirements, creating custom workflows that demonstrate structured content authoring, metadata management, and regulatory compliance automation based on best practice strategies. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Able to translate complex features into commercial, regulatory, and operational value </span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Inter, sans-serif\">Adept at managing multiple workstreams and communicating across cross-functional teams </span><span style=\"font-family: Inter, sans-serif\"><em><br></em></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>Regulatory &amp; Technical Knowledge</em> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Deep understanding of life sciences regulatory frameworks, including GxP, eCTD, IDMP, 21 CFR Part 11, and EMA/FDA guidance </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong knowledge of FHIR (Fast Healthcare Interoperability Resources) standards as applied to pharmaceutical regulatory contexts, including electronic Product Information (ePI), ICH M11 technical specifications, M4Q(R2) Quality implementation, and PQI/PQ-CMC data exchange formats </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Deep understanding of metadata modeling, ontology design, and taxonomy frameworks; ability to architect solutions that leverage controlled vocabularies, semantic relationships, and structured data to enable intelligent content reuse and automated compliance validation </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proficient in building, configuring, and managing RESTful API transactions between enterprise SaaS platforms, with demonstrated ability to interpret technical specifications and API documentation to create Proof-Of-concept integrations; able to navigate and troubleshoot JSON, HTML and XML structures </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to create and manage custom scripts, write Proof-Of-Concept level code using popular scripting and development tools, example: Python, JavaScript, HTML/CSS etc. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with AI/ML enablement in pharma workflows a strong plus; must be able to learn and quickly incorporate Docuvera AI strategy, technology and vision into demonstrable solutions </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong understanding of information security (ISO 27001, SOC 2) and data privacy (GDPR, HIPAA) </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">We’re seeking these certifications or qualifications</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Bachelor’s degree required in a relevant discipline (e.g., Computer Science, Life Sciences, Regulatory Affairs, Information Systems). </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Preferred: Advanced degree (MBA, MS) or certifications such as RAC (Regulatory Affairs Certification), PMP, or TOGAF. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Relevant technical certifications (e.g., AWS Certified Solutions Architect, SAFe, or similar) are a plus. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Big 4 consulting or previous Pharma/Lifesciences IT transformation experience a plus</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">We value these qualities and attributes in our people</span></p>\n<p>At Docuvera, these are the key qualities we look for in our employees; the traits that drive our culture, performance, and collaboration. Go-Getters focus on what really matters, driving results rather than chasing perfection. They use their time wisely and make smart, impactful choices. Trailblazers are naturally curious and proactive — they take ownership, look for better ways to do things, and push ideas forward. Elevators lift others up by listening, collaborating, and giving credit where it’s due, turning feedback and challenges into opportunities for growth.<br></p>\n<p>Shapeshifters adapt with positivity and calm, helping others find clarity and momentum through change. Torchbearers lead with initiative and accountability, taking pride in their work, communicating early, and always doing what’s best for the team. Guiders bring steadiness and purpose, uniting people around shared goals and leading by example with professionalism, optimism, and integrity.</p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 128, 128); font-size: 18pt\">Why should you join us?</span></p>\n<p><span>Where to start!  As a distributed, global team, we operate a high trust environment and we truly walk the talk.  We give our people the tools, flexibility, autonomy, and encouragement they need to thrive.  Here’s what that looks like in practice:</span></p>\n<ul>\n<li>Work your way. We’re digital-first and fully flexible, with asynchronous work as the norm. <br></li>\n<li>Pride in what we do.  There's nothing like joining a tech scale-up that's highly regarded on the world stage where what we do makes a tangible difference in the world.</li>\n<li>Modern tools that work for you. We use the latest systems, including AI, to make work smarter.</li>\n<li>Space to grow. You’ll have access to learning and development resources.<br></li>\n<li><span>A close-knit global team.<span style=\"font-size: 12pt\">  You’ll be part of a dedicated, collaborative community that stays connected no matter where you’re based.</span></span></li>\n</ul>\n<p><br></p>\n<p><br><span style=\"color: rgb(0, 128, 128); font-size: 18pt\">Keen to know more?</span><br><span>Please also feel free to check out the <a href=\"https://docuvera.com/about/careers/\" target=\"_blank\" rel=\"noopener noreferrer\">careers page</a> for more information about working with us and follow us on <a href=\"https://www.linkedin.com/company/docuvera/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn</a> to check out what we've been up to recently.</span><br></p>\n<p><br></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(126, 140, 141); font-weight: bold\">Key information about our recruitment process</span></p>\n<ul>\n<li><span style=\"color: rgb(126, 140, 141)\">If there’s anything we can do to make our recruitment process more inclusive or accessible for you, please let us know.  We’re happy to accommodate where we can.</span></li>\n<li><span style=\"color: rgb(126, 140, 141)\">Our process usually includes<span> </span><span style=\"font-weight: bold\">two online interviews</span>, each about an hour long, with one or two members of our team. Some roles may also include a<span> </span><span style=\"font-weight: bold\">technical exercise</span><span> </span>to help us understand your approach and skills.</span></li>\n<li><span style=\"color: rgb(126, 140, 141)\">We’ll also ask for<span> </span><span style=\"font-weight: bold\">at least two professional references</span><span> </span>and complete a<span> </span><span style=\"font-weight: bold\">background and/or verification check.</span></span></li>\n<li><span style=\"color: rgb(126, 140, 141)\">We’ll keep applications open until we find the right person, and we’ll keep you updated along the way.</span></li>\n<li><span style=\"color: rgb(126, 140, 141)\">For<span> </span><span style=\"font-weight: bold\">recruitment agencies</span>: we work with a select group of preferred partners, so please don’t send unsolicited CVs as we won’t be able to consider them.</span></li>\n</ul>",
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