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IT Solutions Specialist

29d1be32 Cda1 4ec1 8d3b E05cdee7d324 168684581 8028 · Utica, NY, US, Utica, NY · Active · $50,000–$55,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company29d1be32 Cda1 4ec1 8d3b E05cdee7d324 168684581 8028
TitleIT Solutions Specialist
Normalized title-
Department / team-
LocationUtica, NY, United States
Work model-
Employment typeFull Time
Salary$50,000–$55,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-12 / 2026-06-16
Changed / last seen2026-06-20 / 2026-06-20

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Linked records

Company29d1be32 Cda1 4ec1 8d3b E05cdee7d324 168684581 8028
Source07a83ba4-6882-4c35-a3db-7a72ee558737
ATS providerADP Workforce Now Recruiting

Description

Summary: The IT Solutions Specialist will provide support and technical advice for users and serve as the liaison between ICAN and the IT Managed Service Contractor along with the Network Engineer and Data Manager. Work with contractors to maintain secure and consistent operations for internal IT business platforms, and provide installation and training services to ICAN staff as needed. Will promote the philosophy and mission of the agency by performing the following duties. Duties and Responsibilities: Responsible for coordinating all IT functions with the agency and serve as both the internal and external IT Contact for the agency. Responsible for communicating all IT issues and concerns to ICAN leadership. Will also communicate all IT requirements and requests to IT Managed Service Contractor. Coordinates ICAN IT projects, ensuring status is communicated to the correct ICAN staff member; engages with IT Managed Service Provider as needed for project updates. Administrates and integrates agency platforms for business functions including user management, organizational profiles, account security, and user permissions. Liaison between ICAN and IT contractors including cyber security firm along with IT network Engineer. Responsible for long-term hardware and software planning with IT Network Engineer (replacement plan, growth, spares, etc.) with assistance from ICAN Leadership and IT Managed Service Provider. Oversees the management of usernames, accounts, security, and permissions of software and web-based platforms. Participates in regular ICAN meetings, representing IT along with the IT Network Engineer and Data Manager. Participates in vendor meetings to evaluate potential opportunities and partnerships for software, business systems, and business technology. Interfaces with ICAN Electronic Health Recordkeeping (EHR) systems, and assists with coordination and planning for EHR integration with ICAN business systems. Provides New Employee Orientation, IT 101 and overall IT training to end users. Responsible for initial setups for all new staff on business platforms including any software needed for program positions. Identifies end user IT issues and/or challenges and develops training recommendations as related to business function software platforms. Provides support assistance for office phones, company mobile phones, office printers and Web Conferencing. Review existing vendor agreements to ensure compliance and IT requirements. Assist with the evaluation of existing and new vendors for logistics and quality. Serve as the liaison between IT and the ICAN business office for contracts, equipment purchases, expense tracking, and other functions. Develops internal ICAN process Documentation / Policies / Procedures relative to IT. Establishes processes for recurring tasks (new phones, laptops, hot spots, etc.) Establishes Onboarding and Off-Boarding IT process with HR and IT Managed Service Provider. Establishes internal ICAN process for requesting IT help and support. Involved in social media platform maintenance with the Branding and Marketing Department. Development, management, and administration of agency digital applications including relationship lead for any consultants/contractors for application development. Additional duties may be assigned, on an as needed basis. NYS Drivers Licenese Required Education/Experience: Bachelor’s Degree in Business Systems, Computer Science, Computer Information Systems, or related Information Technology field is required. At least 3 years’ experience with Active Directory, Business Networking, and Business Software Platforms is expected. Previous experience with workflow analysis/documentation, end-user training/support and system testing

Full job record

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Org ID8d70326d-2872-4f32-8685-7f96f15bd205
Source ID07a83ba4-6882-4c35-a3db-7a72ee558737
Board ID07a83ba4-6882-4c35-a3db-7a72ee558737
Provideradp_workforcenow
Provider Job Key545230
TitleIT Solutions Specialist
Normalized Title—
Statusactive
Activeyes
Location TextUtica, NY, US, Utica, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
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CountryUnited States
RegionNY
CityUtica
Salary Raw50000.00 To 55000.00 (USD) Annually
Salary Min50,000
Salary Max55,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=29d1be32-cda1-4ec1-8d3b-e05cdee7d324&ccId=168684581_8028&lang=en_US&type=JS&jobId=545230&jwId=9201126832558_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=29d1be32-cda1-4ec1-8d3b-e05cdee7d324&ccId=168684581_8028&lang=en_US&type=JS&jobId=545230&jwId=9201126832558_1
First Seen At2026-06-16 12:27:13Z
Last Seen At2026-06-20 13:24:20Z
Last Checked At2026-06-20 13:24:20Z
Last Changed At2026-06-20 13:24:20Z
Inactive At—
Source Posted At2026-06-12 16:57:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\" data-pasted=\"true\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Summary: &nbsp;</span></p><p dir=\"ltr\" style=\"line-height:1.295;margin-top:0pt;margin-bottom:8pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">The IT Solutions Specialist will provide support and technical advice for users and serve as the liaison between ICAN and the IT Managed Service Contractor along with the Network Engineer and Data Manager. Work with contractors to maintain secure and consistent operations for internal IT business platforms, and provide installation and training services to ICAN staff as needed. Will promote the philosophy and mission of the agency by performing the following duties.</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Duties and Responsibilities:</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;&nbsp;</span></p><p><br></p><ul style=\"list-style-type: disc;\"><li dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Responsible for coordinating all IT functions with the agency and serve as both the internal and external IT Contact for the agency.</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br><br></span></li><li dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Responsible for communicating all IT issues and concerns to ICAN leadership. Will also communicate all IT requirements and requests to IT Managed Service Contractor.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Coordinates ICAN IT projects, ensuring status is communicated to the correct ICAN staff member; engages with IT Managed Service Provider as needed for project updates.</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Administrates and integrates agency platforms for business functions including user management, organizational profiles, account security, and user permissions.</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Liaison between ICAN and IT contractors including cyber security firm along with IT network Engineer.</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Responsible for long-term hardware and software planning with IT Network Engineer (replacement plan, growth, spares, etc.) with assistance from ICAN Leadership and IT Managed Service Provider. &nbsp;</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Oversees the management of usernames, accounts, security, and permissions of software and web-based platforms.</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Participates in regular ICAN meetings, representing IT along with the IT Network Engineer and Data Manager. &nbsp;Participates in vendor meetings to evaluate potential opportunities and partnerships for software, business systems, and business technology.</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Interfaces with ICAN Electronic Health Recordkeeping (EHR) systems, and assists with coordination and planning for EHR integration with ICAN business systems.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Provides New Employee Orientation, IT 101 and overall IT training to end users. &nbsp;Responsible for initial setups for all new staff on business platforms including any software needed for program positions.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Identifies end user IT issues and/or challenges and develops training recommendations as related to business function software platforms.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Provides support assistance for office phones, company mobile phones, office printers and Web Conferencing.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Review existing vendor agreements to ensure compliance and IT requirements. &nbsp;Assist with the evaluation of existing and new vendors for logistics and quality.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Serve as the liaison between IT and the ICAN business office for contracts, equipment purchases, expense tracking, and other functions.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Develops internal ICAN process Documentation / Policies / Procedures relative to IT.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Establishes processes for recurring tasks (new phones, laptops, hot spots, etc.)</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Establishes Onboarding and Off-Boarding IT process with HR and IT Managed Service Provider.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Establishes internal ICAN process for requesting IT help and support.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Involved in social media platform maintenance with the Branding and Marketing Department.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Development, management, and administration of agency digital applications including relationship lead for any consultants/contractors for application development.</span></li><li><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Additional duties may be assigned, on an as needed basis.</span></li><li style=\"font-weight: bold;\">NYS Drivers Licenese Required</li></ul><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\" data-pasted=\"true\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Education/Experience:</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Bachelor&rsquo;s Degree in Business Systems, Computer Science, Computer Information Systems, or related Information Technology field is required. &nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">At least 3 years&rsquo; experience with Active Directory, Business Networking, and Business Software Platforms is expected.</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Previous experience with workflow analysis/documentation, end-user training/support and system testing&nbsp;</span></p></li></ul><p><br></p><p><br></p><p><br></p></div>\n",
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