EHR Help Desk

{
  "content_hash": "331b04e848ee4952d98756878338803205c6fb702cc37155a6eee9e546b15880",
  "source_hash": "9f5051c3f79565ed5eaa5a4f62a48652d7b433b3c3abb53687d53634494d3528",
  "last_changed_at": "2026-06-10T09:15:12.894Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "3057 Acushnet Ave - New Bedford, MA 02745; 3057 Acushnet Ave, New Bedford, MA, 2745, USA",
    "city": "New Bedford",
    "region": "MA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 28.25,
  "salary_min": 24,
  "inferred_at": "2026-06-18T09:04:25.590Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "3057 Acushnet Ave - New Bedford, MA 02745; 3057 Acushnet Ave, New Bedford, MA, 2745, USA",
      "city": "New Bedford",
      "region": "MA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "New Bedford",
    "jobId": 95880,
    "level": "",
    "endDate": "",
    "legalId": 289,
    "isHotJob": false,
    "jobShift": "",
    "jobTitle": "EHR Help Desk",
    "location": "3057 Acushnet Ave - New Bedford, MA 02745",
    "startDate": "",
    "clientCode": "16W89",
    "remoteType": "",
    "description": "<p><span style=\"font-size:14px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The EHR Help Desk serves as the first point of contact for employees seeking assistance with the organization&rsquo;s Electronic Health Record (EHR) systems. &nbsp;This role provides first-level (Level 1) EHR/technical and functional support, responding to issues and inquiries via phone, email, and electronic ticketing systems to ensure timely and effective resolution. &nbsp;The EHR Help Desk works closely with EHR Analysts, Director of HIS, IT staff and other EHR team members to triage issues, escalate complex cases, coordinate schedules and support ongoing projects. This position is critical to maintaining day-to-day EHR operations, supporting staff productivity, and ensuring a high standard of customer service while maintaining HIPAA compliance.</span></span></span></p>\r\n\r\n<p><strong><span style=\"font-size:14px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.</span></span></span></strong></p>\r\n\r\n<p><strong><span style=\"font-size:14px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Child &amp; Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.</span></span></span></strong></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Job Responsibilities &amp; Essential Functions</b></span></span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><i>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</i></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as the primary point of contact for the HIS/EHR team via phone, email, and electronic ticketing systems.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Receive, triage, and document employee EHR issues by gathering relevant details and accurately recording information in the ticketing system.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Perform initial troubleshooting and diagnostic steps to resolve common and Level 1 EHR issues.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Escalate unresolved, complex, or system-level issues to the EHR Analyst or Director of HIS, following established escalation procedures.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Deliver consistent, professional, and empathetic customer service when supporting employees.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Create and manage new hire user accounts across all EHR environments and associated systems.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Process employee terminations by disabling or removing access across EHR platforms and related system integrations.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain accurate documentation of all EHR support interactions, actions taken, and resolutions.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitor, manage, and update help desk tickets to ensure timely resolution and compliance with established service level agreements (SLAs).</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Follow up with employees to confirm issue resolution and satisfaction.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Identify recurring issues or trends and report findings to the Director of HIS for continuous improvement.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complete routine and monthly maintenance tasks within EHR systems as assigned.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with testing, configuration, validation, and implementation of EHR software upgrades and enhancements.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide backup coverage or project support for other HIS or EHR team members as needed.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with EHR and Technical teams on departmental projects and initiatives.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain HIPAA compliance and data security standards in all support and system interactions.</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Other Requirements:&nbsp;</b></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Working knowledge of Microsoft Word, Excel, PowerPoint, and Microsoft Project.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong technical aptitude and foundational IT skills.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Detail-oriented with strong organizational, documentation, and time-management abilities.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent verbal and written communication skills with the ability to work effectively with diverse personalities and roles.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Availability for after-hours or on-call support during emergencies or scheduled system maintenance.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Please&nbsp;note that&nbsp;this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.&nbsp;</span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "",
    "salaryRange": "$24.00 - $28.25 Hourly",
    "socialMedia": {
      "xLink": {
        "text": "Child%2520%2526%2520Family%2520Services%2520Inc%2520Job%2520Opportunity%2520Ehr%2520Help%2520Desk"
      },
      "emailLink": {
        "subject": "Child%20%26%20Family%20Services%20Inc%20Job%20Opportunity%20Ehr%20Help%20Desk",
        "summary": "The%20EHR%20Help%20Desk%20serves%20as%20the%20first%20point%20of%20contact%20for%20employees%20seeking%20assistance%20with%20the%20organization%E2%80%99s%20Electronic%20Health%20Record%20%28EHR%29%20systems.%20%C2This%20role%20provides%20first-level%20%28Level%201%29%20EHR%2Ftechnical%20and%20functional%20support%2C%20responding%20to%20issues%20and%20inquiries%20via%20phone%2C%20email%2C%20and%20electronic%20ticketing%20systems%20to%20ensure%20timely%20and%20effective%20resolution.%20%C2The%20EHR%20Help%20Desk%20works%20closely%20with%20EHR%20Analysts%2C%20Director%20of%20HIS%2C%20IT%20staff%20and%20other%20EHR%20team%20members%20to%20triage%20issues%2C%20escalate%20complex%20cases%2C%20coordinate%20schedules%20and%20support%20ongoing%20projects.%20This%20position%20is%20critical%20to%20maintaining%20day-to-day%20EHR%20operations%2C%20supporting%20staff%20productivity%2C%20and%20ensuring%20a%20high%20standard%20of%20customer%20service%20while%20maintaining%20HIPAA%20compliance.%0D%0A%0D%0AChild%20and%20Family%20Services%20recognizes%20the%20power%20in%20Diversity%20and%20believes%20that%20Equity%20is%20a%20Human%20Right.%0D%0A%0D%0AChild%20%26%20Family%20Services%20carefully%20considers%20a%20wide%20range%20of%20factors%20when%20determining%20compensation%20including%2C%20but%20not%20limited%20to%2C%20prior%20experience%2C%20education%2C..."
      },
      "facebookLink": {
        "redirectUri": "",
        "facebookAppId": "773759036043100"
      },
      "linkedInLink": {}
    },
    "isQuickApply": true,
    "positionType": "",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"EHR Help Desk\",\"identifier\":\"J16W8995880\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/E542BC257CA7788FCEE066E9991D6729/jobs/95880\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E542BC257CA7788FCEE066E9991D6729\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":24,\"maxValue\":28.25,\"unitText\":\"\"}},\"datePosted\":\"2026-06-09\",\"description\":\"Job DetailsJob Location: 3057 Acushnet Ave - New Bedford, MA 02745Education Level: High School/GEDSalary Range: $24.00 - $28.25 HourlyThe EHR Help Desk serves as the first point of contact for employees seeking assistance with the organization&rsquo;s Electronic Health Record (EHR) systems. &nbsp;This role provides first-level (Level 1) EHR/technical and functional support, responding to issues and inquiries via phone, email, and electronic ticketing systems to ensure timely and effective resolution. &nbsp;The EHR Help Desk works closely with EHR Analysts, Director of HIS, IT staff and other EHR team members to triage issues, escalate complex cases, coordinate schedules and support ongoing projects. This position is critical to maintaining day-to-day EHR operations, supporting staff productivity, and ensuring a high standard of customer service while maintaining HIPAA compliance.\\r\\n\\r\\nChild and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.\\r\\n\\r\\nChild &amp; Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.\\r\\n\\r\\nJob Responsibilities &amp; Essential Functions\\r\\n\\r\\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.\\r\\n\\r\\n\\r\\n\\tServe as the primary point of contact for the HIS/EHR team via phone, email, and electronic ticketing systems.\\r\\n\\tReceive, triage, and document employee EHR issues by gathering relevant details and accurately recording information in the ticketing system.\\r\\n\\tPerform initial troubleshooting and diagnostic steps to resolve common and Level 1 EHR issues.\\r\\n\\tEscalate unresolved, complex, or system-level issues to the EHR Analyst or Director of HIS, following established escalation procedures.\\r\\n\\tDeliver consistent, professional, and empathetic customer service when supporting employees.\\r\\n\\tCreate and manage new hire user accounts across all EHR environments and associated systems.\\r\\n\\tProcess employee terminations by disabling or removing access across EHR platforms and related system integrations.\\r\\n\\tMaintain accurate documentation of all EHR support interactions, actions taken, and resolutions.\\r\\n\\tMonitor, manage, and update help desk tickets to ensure timely resolution and compliance with established service level agreements (SLAs).\\r\\n\\tFollow up with employees to confirm issue resolution and satisfaction.\\r\\n\\tIdentify recurring issues or trends and report findings to the Director of HIS for continuous improvement.\\r\\n\\tComplete routine and monthly maintenance tasks within EHR systems as assigned.\\r\\n\\tAssist with testing, configuration, validation, and implementation of EHR software upgrades and enhancements.\\r\\n\\tProvide backup coverage or project support for other HIS or EHR team members as needed.\\r\\n\\tCollaborate with EHR and Technical teams on departmental projects and initiatives.\\r\\n\\tMaintain HIPAA compliance and data security standards in all support and system interactions.\\r\\n\\r\\n\\r\\nOther Requirements:&nbsp;\\r\\n\\r\\n\\r\\n\\tWorking knowledge of Microsoft Word, Excel, PowerPoint, and Microsoft Project.\\r\\n\\tStrong technical aptitude and foundational IT skills.\\r\\n\\tDetail-oriented with strong organizational, documentation, and time-management abilities.\\r\\n\\tExcellent verbal and written communication skills with the ability to work effectively with diverse personalities and roles.\\r\\n\\tAvailability for after-hours or on-call support during emergencies or scheduled system maintenance.\\r\\n\\tPlease&nbsp;note that&nbsp;this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.&nbsp;\\r\\n\\r\\nQualificationsRequired Education and Experience\\r\\n\\r\\n\\r\\n\\tHigh School diploma or equivalent required.\\r\\n\\tTechnical aptitude with demonstrated experience in EHR systems, healthcare applications, or related technology preferred.\\r\\n\\tPrior experience in a help desk, call center, or customer support role strongly preferred.\\r\\n\\tExperience working in a healthcare or clinical environment is a plus.\\r\\n\\r\\n\\r\\nCultural Competency Qualifications:&nbsp;\\r\\n\\r\\n\\r\\n\\tAwareness of personal attitudes, beliefs, biases, and assumptions about others&nbsp;\\r\\n\\tKnowledge of the various dimensions of diversity, including gender, race, and ethnicity&nbsp;\\r\\n\\tAcknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way&nbsp;\\r\\n\\tCultural knowledge of key populations that will be served to address disparities in service delivery\\r\\n\\tDemonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one&#39;s own&nbsp;\\r\\n\\tDemonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency&nbsp;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\tBenefit eligible at 20+ hours per week\\r\\n\\tMedical &ndash; Harvard Pilgrim/HealthPlans Inc.\\r\\n\\tDental &ndash; Delta Dental of MA\\r\\n\\tVision - EyeMed\\r\\n\\tWellworks for You (Employee Wellness)\\r\\n\\t2 weeks&rsquo; vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years\\r\\n\\t12 Sick Days, 10&nbsp;Paid Holidays, and 2 Personal Days per year\\r\\n\\tTuition reimbursement &ndash; Up to $1,500 per calendar year\\r\\n\\tProfessional Licensure reimbursement (LICSW, LMHC)\\r\\n\\tFlexible spending accounts &ndash; save on medical expenses and dependent care!\\r\\n\\t401K &ndash; CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%\\r\\n\\t100% Employer paid Life Insurance\\r\\n\\t100% Employer paid Long Term Disability and AD&amp;D\\r\\n\\t24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!\\r\\n\\r\\n\\r\\nChild and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.\\r\\n\",\"responsibilities\":\"The EHR Help Desk serves as the first point of contact for employees seeking assistance with the organization&rsquo;s Electronic Health Record (EHR) systems. &nbsp;This role provides first-level (Level 1) EHR/technical and functional support, responding to issues and inquiries via phone, email, and electronic ticketing systems to ensure timely and effective resolution. &nbsp;The EHR Help Desk works closely with EHR Analysts, Director of HIS, IT staff and other EHR team members to triage issues, escalate complex cases, coordinate schedules and support ongoing projects. This position is critical to maintaining day-to-day EHR operations, supporting staff productivity, and ensuring a high standard of customer service while maintaining HIPAA compliance.\\r\\n\\r\\nChild and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.\\r\\n\\r\\nChild &amp; Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.\\r\\n\\r\\nJob Responsibilities &amp; Essential Functions\\r\\n\\r\\nReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.\\r\\n\\r\\n\\r\\n\\tServe as the primary point of contact for the HIS/EHR team via phone, email, and electronic ticketing systems.\\r\\n\\tReceive, triage, and document employee EHR issues by gathering relevant details and accurately recording information in the ticketing system.\\r\\n\\tPerform initial troubleshooting and diagnostic steps to resolve common and Level 1 EHR issues.\\r\\n\\tEscalate unresolved, complex, or system-level issues to the EHR Analyst or Director of HIS, following established escalation procedures.\\r\\n\\tDeliver consistent, professional, and empathetic customer service when supporting employees.\\r\\n\\tCreate and manage new hire user accounts across all EHR environments and associated systems.\\r\\n\\tProcess employee terminations by disabling or removing access across EHR platforms and related system integrations.\\r\\n\\tMaintain accurate documentation of all EHR support interactions, actions taken, and resolutions.\\r\\n\\tMonitor, manage, and update help desk tickets to ensure timely resolution and compliance with established service level agreements (SLAs).\\r\\n\\tFollow up with employees to confirm issue resolution and satisfaction.\\r\\n\\tIdentify recurring issues or trends and report findings to the Director of HIS for continuous improvement.\\r\\n\\tComplete routine and monthly maintenance tasks within EHR systems as assigned.\\r\\n\\tAssist with testing, configuration, validation, and implementation of EHR software upgrades and enhancements.\\r\\n\\tProvide backup coverage or project support for other HIS or EHR team members as needed.\\r\\n\\tCollaborate with EHR and Technical teams on departmental projects and initiatives.\\r\\n\\tMaintain HIPAA compliance and data security standards in all support and system interactions.\\r\\n\\r\\n\\r\\nOther Requirements:&nbsp;\\r\\n\\r\\n\\r\\n\\tWorking knowledge of Microsoft Word, Excel, PowerPoint, and Microsoft Project.\\r\\n\\tStrong technical aptitude and foundational IT skills.\\r\\n\\tDetail-oriented with strong organizational, documentation, and time-management abilities.\\r\\n\\tExcellent verbal and written communication skills with the ability to work effectively with diverse personalities and roles.\\r\\n\\tAvailability for after-hours or on-call support during emergencies or scheduled system maintenance.\\r\\n\\tPlease&nbsp;note that&nbsp;this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.&nbsp;\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CHILD & FAMILY SERVICES INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E542BC257CA7788FCEE066E9991D6729\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3057 Acushnet Ave\",\"addressLocality\":\"New Bedford\",\"addressRegion\":\"MA\",\"postalCode\":2745,\"addressCountry\":\"USA\"}},\"qualifications\":\"Required Education and Experience\\r\\n\\r\\n\\r\\n\\tHigh School diploma or equivalent required.\\r\\n\\tTechnical aptitude with demonstrated experience in EHR systems, healthcare applications, or related technology preferred.\\r\\n\\tPrior experience in a help desk, call center, or customer support role strongly preferred.\\r\\n\\tExperience working in a healthcare or clinical environment is a plus.\\r\\n\\r\\n\\r\\nCultural Competency Qualifications:&nbsp;\\r\\n\\r\\n\\r\\n\\tAwareness of personal attitudes, beliefs, biases, and assumptions about others&nbsp;\\r\\n\\tKnowledge of the various dimensions of diversity, including gender, race, and ethnicity&nbsp;\\r\\n\\tAcknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way&nbsp;\\r\\n\\tCultural knowledge of key populations that will be served to address disparities in service delivery\\r\\n\\tDemonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one&#39;s own&nbsp;\\r\\n\\tDemonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency&nbsp;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\tBenefit eligible at 20+ hours per week\\r\\n\\tMedical &ndash; Harvard Pilgrim/HealthPlans Inc.\\r\\n\\tDental &ndash; Delta Dental of MA\\r\\n\\tVision - EyeMed\\r\\n\\tWellworks for You (Employee Wellness)\\r\\n\\t2 weeks&rsquo; vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years\\r\\n\\t12 Sick Days, 10&nbsp;Paid Holidays, and 2 Personal Days per year\\r\\n\\tTuition reimbursement &ndash; Up to $1,500 per calendar year\\r\\n\\tProfessional Licensure reimbursement (LICSW, LMHC)\\r\\n\\tFlexible spending accounts &ndash; save on medical expenses and dependent care!\\r\\n\\t401K &ndash; CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%\\r\\n\\t100% Employer paid Life Insurance\\r\\n\\t100% Employer paid Long Term Disability and AD&amp;D\\r\\n\\t24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!\\r\\n\\r\\n\\r\\nChild and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.\\r\\n\",\"experienceRequirements\":\"Required Education and Experience\\r\\n\\r\\n\\r\\n\\tHigh School diploma or equivalent required.\\r\\n\\tTechnical aptitude with demonstrated experience in EHR systems, healthcare applications, or related technology preferred.\\r\\n\\tPrior experience in a help desk, call center, or customer support role strongly preferred.\\r\\n\\tExperience working in a healthcare or clinical environment is a plus.\\r\\n\\r\\n\\r\\nCultural Competency Qualifications:&nbsp;\\r\\n\\r\\n\\r\\n\\tAwareness of personal attitudes, beliefs, biases, and assumptions about others&nbsp;\\r\\n\\tKnowledge of the various dimensions of diversity, including gender, race, and ethnicity&nbsp;\\r\\n\\tAcknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way&nbsp;\\r\\n\\tCultural knowledge of key populations that will be served to address disparities in service delivery\\r\\n\\tDemonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one&#39;s own&nbsp;\\r\\n\\tDemonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency&nbsp;\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits:\\r\\n\\r\\n\\r\\n\\tBenefit eligible at 20+ hours per week\\r\\n\\tMedical &ndash; Harvard Pilgrim/HealthPlans Inc.\\r\\n\\tDental &ndash; Delta Dental of MA\\r\\n\\tVision - EyeMed\\r\\n\\tWellworks for You (Employee Wellness)\\r\\n\\t2 weeks&rsquo; vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years\\r\\n\\t12 Sick Days, 10&nbsp;Paid Holidays, and 2 Personal Days per year\\r\\n\\tTuition reimbursement &ndash; Up to $1,500 per calendar year\\r\\n\\tProfessional Licensure reimbursement (LICSW, LMHC)\\r\\n\\tFlexible spending accounts &ndash; save on medical expenses and dependent care!\\r\\n\\t401K &ndash; CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%\\r\\n\\t100% Employer paid Life Insurance\\r\\n\\t100% Employer paid Long Term Disability and AD&amp;D\\r\\n\\t24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!\\r\\n\\r\\n\\r\\nChild and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.\\r\\n\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School/GED\"}",
    "applyAvailable": true,
    "educationLevel": "High School/GED",
    "qualifications": "<p><span style=\"display:block;font-size:14px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><b>Required Education and Experience</b></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal;\">High School diploma or equivalent required.</span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal;\">Technical aptitude with demonstrated experience in EHR systems, healthcare applications, or related technology preferred.</span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal;\">Prior experience in a help desk, call center, or customer support role strongly preferred.</span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal;\">Experience working in a healthcare or clinical environment is a plus.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal;\"><b><span style=\"border:1pt;padding:0in;\">Cultural Competency Qualifications:&nbsp;</span></b></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Awareness of personal attitudes, beliefs, biases, and assumptions about others&nbsp;</span></span></span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Knowledge of the various dimensions of diversity, including gender, race, and ethnicity&nbsp;</span></span></span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way&nbsp;</span></span></span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Cultural knowledge of key populations that will be served to address disparities in service delivery</span></span></span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one&#39;s own&nbsp;</span></span></span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"border:1pt;padding:0in;\">Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency&nbsp;</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><strong>Benefits:</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Benefit eligible at 20+ hours per week</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Medical &ndash; Harvard Pilgrim/HealthPlans Inc.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Dental &ndash; Delta Dental of MA</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Vision - EyeMed</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Wellworks for You (Employee Wellness)</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">2 weeks&rsquo; vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">12 Sick Days, 10&nbsp;Paid Holidays, and 2 Personal Days per year</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Tuition reimbursement &ndash; Up to $1,500 per calendar year</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Professional Licensure reimbursement (LICSW, LMHC)</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">Flexible spending accounts &ndash; save on medical expenses and dependent care!</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">401K &ndash; CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">100% Employer paid Life Insurance</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">100% Employer paid Long Term Disability and AD&amp;D</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\">24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"display:block;font-size:14px;\"><strong>Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.</strong></span></span></span></p>\r\n",
    "descriptionTitle": "Description",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2025-05-12T13:54:47.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": false,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": false,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 95880,
    "isHotJob": false,
    "jobTitle": "EHR Help Desk",
    "postedOn": "",
    "locations": "3057 Acushnet Ave - New Bedford, MA 02745",
    "remoteType": "",
    "description": "The EHR Help Desk serves as the first point of contact for employees seeking assistance with the organization’s Electronic Health Record (EHR) systems...",
    "positionType": ""
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/95880",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 46212
  },
  "detail_errors": []
}