FINANCIAL COUNSELOR

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    "description": "<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">The Financial Counselor is responsible for providing cost estimates to patients prior to their appointments. This role supports patients in understanding their insurance coverage and financial responsibility by determining eligibility, benefits, and expected reimbursement amounts.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">The Financial Counselor performs insurance verification, calculates and communicates out-of-pocket costs, secures payments in advance of services, and ensures appropriate coverage is in place. This position requires the ability to interpret and clearly explain complex financial and insurance information while delivering a high level of customer service.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Key Responsibilities:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Answer incoming phone calls, emails, and messages in a courteous and professional manner.&nbsp;</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Deliver accurate cost estimates to patients prior to scheduled appointments.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Assist patients with payment arrangements and financial assistance applications.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Educate patients on available financial assistance options and clearly explain the financial impact of each.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Serve as a liaison between patients and the practice to ensure charges are applied correctly, transactions are properly recorded, and account discrepancies are resolved in a timely manner.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Generate daily insurance verification reports and confirm patient eligibility.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Utilize eligibility systems, payer websites, and phone communication to verify insurance benefits and coverage details.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Accurately enter and maintain patient insurance information in appropriate systems.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Document all interactions and updates in the&nbsp;appropriate electronic&nbsp;systems (EHR/EMR).&nbsp;</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\">Participate in special projects and perform additional duties as assigned. </span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center; margin-bottom:11px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Job Expectations:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Communication</b>: Demonstrate strong communication skills when explaining complex financial and insurance information. Work collaboratively with clinical, billing, and administrative teams.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Accuracy</b>: Ensure all account notes and updates are entered correctly in the system.</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Compliance</b>: Follow all internal procedures and external regulations (FDCPA, HIPAA, etc.).</span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b>Teamwork</b>: Collaborate effectively with peers and leadership to resolve patient issues and improve processes.</span></span></span></li>\r\n</ul>\r\n",
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