Engineering Manager, Site Reliability Engineering

About Nayya Founded in 2019, Nayya is on a mission to connect people’s most important information, so they can thrive in their health and wealth. Powered by AI and advanced analytics, Nayya’s platform transforms complex benefits experiences into intuitive, seamless, and ongoing interactions—meeting people's real world needs. As a trusted platform and partner to leading employers, benefits solutions, and HR tech providers, Nayya unlocks long-term value through helping employees live more resilient lives. Backed by strategic investors like ICONIQ, Felicis Ventures, SemperVirens, Workday Ventures, MetLife Nextgen Ventures, and ADP Ventures, Nayya is ushering in the future of health and wealth for all. Engineering Manager, Site Reliability Engineering Nayya Job Summary We are looking for a passionate and driven Engineering Manager, Site Reliability Engineering to lead our SRE team at Nayya. In this role, you will combine strong technical expertise with people leadership to build a high-performing team that ensures the reliability, scalability, and performance of our platform. This is a hands-on leadership role where you will actively contribute to design, write code, and engage directly in incident response alongside your team. As an Engineering Manager at a fast-paced, growth-stage startup, you will be a key partner to engineering, product, and data leadership - setting the technical direction for infrastructure and operations while developing the people and processes that make it all work. We are seeking a leader who thrives in an environment that prioritizes impatience, excellence, resilience, and courage - someone who is excited about leading teams that make an immediate impact while pushing the boundaries of what’s possible. You will own the roadmap for reliability and infrastructure, drive strategic decisions, and foster a culture of collaboration, continuous improvement, and technical excellence across the organization. Key Responsibilities People Leadership & Team Building Build and lead a high-performing SRE team by hiring, onboarding, and retaining top engineering talent. Provide regular coaching, mentorship, and career development support to direct reports, helping engineers grow into senior technical and leadership roles. Conduct meaningful performance reviews, set clear goals, and create individual development plans aligned with team and company objectives. Foster a team culture rooted in ownership, psychological safety, collaboration, and continuous learning. Technical Strategy & Execution Define and drive the SRE roadmap in partnership with engineering, product, and data leadership, ensuring alignment with business priorities. Directly contribute to the design and implementation of highly available systems while guiding the team's technical approach. Establish and evolve standards for infrastructure as code, observability, CI/CD, incident management, and performance tuning. Partner with software engineering teams to embed reliability practices into the software development lifecycle, including SLIs, SLOs, and error budgets. Cross-Functional Collaboration Serve as the primary point of contact for SRE across the organization, translating technical reliability concepts into business impact for non-technical stakeholders. Collaborate with product, software engineering, and data teams to define and implement best practices for reliability, performance, and scalability. Represent the SRE team in planning and prioritization discussions, advocating for infrastructure investments and AI enablement. Operational Excellence Own and continuously improve incident management processes, including on-call rotations, escalation procedures, and blameless postmortems. Balance rapid delivery with system stability, ensuring reliable deployment pipelines and minimal downtime. Drive a data-informed approach to reliability by establishing and tracking key metrics, SLIs, and error budgets. Adapt quickly to evolving business needs and emerging technologies, delivering incremental improvements with a focus on learning and iteration. Qualifications Experience 7+ years of professional experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or related roles, with at least 2 years in a people management or team lead capacity. Proven track record of leading, and scaling engineering teams in a fast-paced startup or growth-stage environment. Strong technical background with hands-on experience building and maintaining high-performance, scalable systems. Proficiency in at least one modern programming language such as Python, Ruby, Go, JavaScript, or similar. Extensive experience with AWS, specifically: VPC networking, Route 53, ECS, EKS, Lambda, API Gateway, and RDS (Postgres/Aurora) Data infrastructure provisioning (EMR, Glue, Redshift, Step Functions, Athena) Deep understanding of infrastructure as code (Terraform preferred) and CI/CD pipelines (GitHub Actions preferred). Strong knowledge of site reliability practices, incident management, monitoring, and alerting. Familiarity with Datadog or similar observability platform(s) and tooling is a plus. Mindset & Values People-First Leadership: Genuine commitment to developing engineers, creating inclusive teams, and leading with empathy and accountability. Agility: Ability to adapt to rapidly changing priorities and shifting technical landscapes while keeping your team focused and effective. Excellence: Commitment to high standards for reliability, performance, scalability, and team culture. Courage: Willingness to make difficult decisions, have hard conversations, and step up to complex technical and organizational challenges. Technical Depth : Staying close to the codebase and infrastructure, leading by example through hands-on contributions Preferred Qualifications Experience in a growth-stage startup or similar high-growth company. Familiarity with microservices, serverless architectures, and cloud-native technologies. Experience partnering with executive leadership on technical strategy and organizational design. The salary range for New York based candidates for this role is $174,000- $210,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience. #LI-GC Nayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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