TMD - IT Support Specialist II (Distributive Learning Classroom Administrator)

APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058493 APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en ) Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. NOTES TO THE APPLICANT: TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to: Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%) Optional Vision, Dental, Life, and Disability insurance at competitive rates Generous paid vacation, sick leave, and State and Federal holidays Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually Additional voluntary retirement savings programs (Texa%24aver 401(k) and 457 programs) Flexible spending account options for medical and childcare expenses Potential for modified work schedules including flex, compressed, or telework (position dependent) Free access to Camp Mabry Museum and historical structures Robust free training access through Texas Military Department’s Web-Based Learning Program Expansive Employee Assistance Program and complimentary counseling services Employee Wellness and Physical Fitness Programs Military membership is not required for this position. ABOUT US: Our Agency : The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state%27s senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG) , the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG) . Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century. Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad. BRIEF POSITION SUMMARY Performs moderately complex (journey-level) computer systems and multimedia audio/visual equipment support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Reports to the Director of Distributive Learning. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. WORK HOURS: Monday – Thursday, 10 hours a day, 40 hours a week ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Monitor and maintain TMD’s IT infrastructure to ensure optimal performance and security. Enforce cybersecurity protocols to protect sensitive data, systems, and communications. Conduct regular audits and vulnerability assessments to identify and mitigate risks. Maintain the integrity of network configurations, access controls, and endpoint protections. Support disaster recovery and data backup procedures to ensure business continuity. Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards. Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy. Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Set up and monitor video-teleconferencing systems. Manage the Distributive Learning Reporting and Scheduling System. Provide support and assistance to Distributive Learning Points of Contacts for all classroom locations, requiring travel across the state. Provide assistance in the design, development, and maintenance of various system applications. Develop training manuals and procedures and trains users in the proper use of hardware or software. Install, maintain, move, and assist in testing and upgrading new and existing hardware or software. Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities. Maintain appropriate security controls over software. Set up equipment for customer use and performs or ensures proper installation of cables, operating systems, or appropriate software. Troubleshoot software and maintains software library and documentation. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. Maintain records and prepares reports detailing equipment performance and usage. Collaborate with peers to enhance the work environment and support instructional technology. Attend work regularly and observes approved work hours in accordance with agency state employee policies and procedures handbook. May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends. Perform related work as assigned. APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058493 APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en ) Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. NOTES TO THE APPLICANT: TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to: Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%) Optional Vision, Dental, Life, and Disability insurance at competitive rates Generous paid vacation, sick leave, and State and Federal holidays Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually Additional voluntary retirement savings programs (Texa%24aver 401(k) and 457 programs) Flexible spending account options for medical and childcare expenses Potential for modified work schedules including flex, compressed, or telework (position dependent) Free access to Camp Mabry Museum and historical structures Robust free training access through Texas Military Department’s Web-Based Learning Program Expansive Employee Assistance Program and complimentary counseling services Employee Wellness and Physical Fitness Programs Military membership is not required for this position. ABOUT US: Our Agency : The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state%27s senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG) , the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG) . Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century. Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad. BRIEF POSITION SUMMARY Performs moderately complex (journey-level) computer systems and multimedia audio/visual equipment support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Reports to the Director of Distributive Learning. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. WORK HOURS: Monday – Thursday, 10 hours a day, 40 hours a week ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Monitor and maintain TMD’s IT infrastructure to ensure optimal performance and security. Enforce cybersecurity protocols to protect sensitive data, systems, and communications. Conduct regular audits and vulnerability assessments to identify and mitigate risks. Maintain the integrity of network configurations, access controls, and endpoint protections. Support disaster recovery and data backup procedures to ensure business continuity. Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards. Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy. Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Set up and monitor video-teleconferencing systems. Manage the Distributive Learning Reporting and Scheduling System. Provide support and assistance to Distributive Learning Points of Contacts for all classroom locations, requiring travel across the state. Provide assistance in the design, development, and maintenance of various system applications. Develop training manuals and procedures and trains users in the proper use of hardware or software. Install, maintain, move, and assist in testing and upgrading new and existing hardware or software. Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities. Maintain appropriate security controls over software. Set up equipment for customer use and performs or ensures proper installation of cables, operating systems, or appropriate software. Troubleshoot software and maintains software library and documentation. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. Maintain records and prepares reports detailing equipment performance and usage. Collaborate with peers to enhance the work environment and support instructional technology. Attend work regularly and observes approved work hours in accordance with agency state employee policies and procedures handbook. May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends. Perform related work as assigned. MINIMUM QUALIFICATIONS EDUCATION: Graduation from a standard senior high school or equivalent is required. PREFERRED EDUCATION: Associate’s degree from an accredited college or university is preferred. EXPERIENCE: 2 years’ experience in computer systems support work is required. Experience using Microsoft Office (such as Outlook, Word, Excel) is required. PREFERRED EXPERIENCE: Experience working in a military environment is preferred. Experience managing thin client computers is preferred. REGISTRATION, CERTIFICATION, OR LICENSURE: Valid driver%27s license is required. *If not currently a Texas resident, must obtain a Texas Driver%27s License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business. OTHER REQUIREMENTS: Background Investigation. Selected candidate must pass federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for the background investigations. Eligibility to Work in the U.S. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee%27s Form I-9 to confirm work authorization. All offers of employment are contingent upon the candidate having and maintaining legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded. Sponsorship. Candidates must be eligible to work in the United States without requiring sponsorship. Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at https://www.sss.gov/registe r/ In accordance with Executive Order GA-48, Texas Military Department (TMD) employees are prohibited from current employment or ongoing business relationships with any entity identified on the U.S. Department of Commerce’s Entity List (15 C.F.R. 791.4) or any governmental entity or political apparatus of a country listed therein. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: the practices, principles, and techniques of computer operation; multimedia audio/visual equipment; information systems; computer software and hardware; information security policies and procedures; and local and wide area networks (LAN/WAN). Skill in: the use and support of personal computers; the use of applicable programs and systems; and troubleshooting information systems. Ability to: maintain the security and integrity of the Texas Military Department infrastructure; operate information technology systems; troubleshoot and repair equipment; communicate effectively; train others; and work in a military environment. PHYSICAL/WORKING CONDITIONS Work may be performed inside in an office setting or outside at project or work sites. Work may involve sitting, standing, walking, stooping, kneeling, climbing or crawling. Occasionally work may be performed in inclement weather and/or may be required with protective equipment. Work requires regular use of a personal computer and telephone. This position may periodically require the ability to lift, carry, move and/or set up equipment and materials that weigh up to 50 pounds. Work may involve the installation or movement of networking cables through ceilings, walls or floors. Installation of computer and periphery hardware will be required. This position requires the ability to travel to various classroom locations approximately 30% of the time. MILITARY EMPLOYMENT PREFERENCE If you qualify for a Military Employment Preference, it is mandatory that you provide the required documentation at the time of applying. Documentation must be provided before a Military Employment Preference can be granted. Currently Serving U.S. Armed Forces or Texas National Guard - Statement of service memo Veteran – DD Form 214 (or Equivalent) Disabled Veteran - VA Civil Service Preference Letter Spouse of a member of the United States Armed Forces or Texas National Guard serving on active-duty – Marriage certificate and verification of duty status (active-duty orders, PCS orders, statement of service) Spouse of a veteran if the spouse is the primary source of income for the household and the veteran has a total disability rating based either on having a service-connected disability with a disability rating of at least 70 percent or on individual unemployability – Marriage certificate, VA Civil Service Preference Letter indicating disability rating, and documentary proof of income Surviving Spouse of a Veteran who has not remarried - Marriage certificate and DD Form 1300 Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300 VETERANS: Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply: United States Army: 25B Information Technology Specialist United States Navy: IT Information Systems Technician United States Coast Guard: IT Information Systems Technician United States Marine Corps: 0633 Network Transport Technician United States Air Force: 1N2X1 Signals intelligence Analyst Additional Military Crosswalk information can be accessed at: hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Maintenance.pdf Contact TMD’s Veteran%27s Liaison, Paul Love if you have questions at (512)782-3836 or [email protected] The Texas Military Department does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services. MINIMUM QUALIFICATIONS EDUCATION: Graduation from a standard senior high school or equivalent is required. PREFERRED EDUCATION: Associate’s degree from an accredited college or university is preferred. EXPERIENCE: 2 years’ experience in computer systems support work is required. Experience using Microsoft Office (such as Outlook, Word, Excel) is required. PREFERRED EXPERIENCE: Experience working in a military environment is preferred. Experience managing thin client computers is preferred. REGISTRATION, CERTIFICATION, OR LICENSURE: Valid driver%27s license is required. *If not currently a Texas resident, must obtain a Texas Driver%27s License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business. OTHER REQUIREMENTS: Background Investigation. Selected candidate must pass federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for the background investigations. Eligibility to Work in the U.S. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee%27s Form I-9 to confirm work authorization. All offers of employment are contingent upon the candidate having and maintaining legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded. Sponsorship. Candidates must be eligible to work in the United States without requiring sponsorship. Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at https://www.sss.gov/registe r/ In accordance with Executive Order GA-48, Texas Military Department (TMD) employees are prohibited from current employment or ongoing business relationships with any entity identified on the U.S. Department of Commerce’s Entity List (15 C.F.R. 791.4) or any governmental entity or political apparatus of a country listed therein. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: the practices, principles, and techniques of computer operation; multimedia audio/visual equipment; information systems; computer software and hardware; information security policies and procedures; and local and wide area networks (LAN/WAN). Skill in: the use and support of personal computers; the use of applicable programs and systems; and troubleshooting information systems. Ability to: maintain the security and integrity of the Texas Military Department infrastructure; operate information technology systems; troubleshoot and repair equipment; communicate effectively; train others; and work in a military environment. PHYSICAL/WORKING CONDITIONS Work may be performed inside in an office setting or outside at project or work sites. Work may involve sitting, standing, walking, stooping, kneeling, climbing or crawling. Occasionally work may be performed in inclement weather and/or may be required with protective equipment. Work requires regular use of a personal computer and telephone. This position may periodically require the ability to lift, carry, move and/or set up equipment and materials that weigh up to 50 pounds. Work may involve the installation or movement of networking cables through ceilings, walls or floors. Installation of computer and periphery hardware will be required. This position requires the ability to travel to various classroom locations approximately 30% of the time. MILITARY EMPLOYMENT PREFERENCE If you qualify for a Military Employment Preference, it is mandatory that you provide the required documentation at the time of applying. Documentation must be provided before a Military Employment Preference can be granted. Currently Serving U.S. Armed Forces or Texas National Guard - Statement of service memo Veteran – DD Form 214 (or Equivalent) Disabled Veteran - VA Civil Service Preference Letter Spouse of a member of the United States Armed Forces or Texas National Guard serving on active-duty – Marriage certificate and verification of duty status (active-duty orders, PCS orders, statement of service) Spouse of a veteran if the spouse is the primary source of income for the household and the veteran has a total disability rating based either on having a service-connected disability with a disability rating of at least 70 percent or on individual unemployability – Marriage certificate, VA Civil Service Preference Letter indicating disability rating, and documentary proof of income Surviving Spouse of a Veteran who has not remarried - Marriage certificate and DD Form 1300 Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300 VETERANS: Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply: United States Army: 25B Information Technology Specialist United States Navy: IT Information Systems Technician United States Coast Guard: IT Information Systems Technician United States Marine Corps: 0633 Network Transport Technician United States Air Force: 1N2X1 Signals intelligence Analyst Additional Military Crosswalk information can be accessed at: hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Maintenance.pdf Contact TMD’s Veteran%27s Liaison, Paul Love if you have questions at (512)782-3836 or [email protected] The Texas Military Department does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services.

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