RevOps Coordinator

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      "city": "Phoenix",
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    "jobOpeningName": "RevOps Coordinator",
    "departmentLabel": "RevOps",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-06-01",
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      "city": "Phoenix",
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    "description": "<p><span style=\"font-size: 24pt; font-weight: bold\">RevOps Coordinator<br></span><br><span style=\"font-size: 10pt\">At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers.</span><br><br><span style=\"font-size: 10pt\">The RevOps Coordinator is the systems backbone of our revenue engine — owning the accuracy and integrity of every subscription, promo code, custom contract, and pricing adjustment that moves through our go-to-market motion. Reporting to the RevOps Director, this role sits at the intersection of Sales, Finance, and Customer Success, keeping our pricebooks current, our CRM and billing data reconciled, and our deal process running without leaks. This isn’t a high-visibility role — it’s a high-consequence one. The details you own quietly determine whether revenue hits the books cleanly or ends up in a mess no one catches until it’s too late.</span><br><span style=\"font-size: 10pt\">The Right Wrench for the Job </span><br><br><span style=\"font-size: 10pt\">In a well-run revenue operation, nothing stays accurate by accident. Pricebooks are clean because someone maintains them. Downsells don't fall through the cracks because someone owns the workflow. Promo codes don't create leakage because someone audits them. That's the kind of meticulous, process-minded ownership this role demands.</span><br><br><span style=\"font-size: 10pt\">Y<span style=\"color: rgb(0, 0, 0)\">ou're the right fit if you can spot a data discrepancy before it hits a report, escalate a non-standard deal before it causes a problem downstream, and close out a day knowing every record in your queue is exactly right. You don't need to be in the spotlight — you need to be the reason the engine doesn't stall.</span></span><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 18pt\">Primary Duties &amp; Responsibilities:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Own the full lifecycle of promotional codes in Salesforce — from creation to retirement — ensuring every code is applied within approved parameters, audited regularly, and never becomes a source of revenue leakage.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Keep standard pricebooks in Fullbay accurate and current, incorporating product updates, new SKUs, and pricing tier changes so that every quote and order reflects approved rates.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Coordinate and execute the downsell workflow from initiation to system update: validate eligibility, obtain required approvals, update subscription records, and confirm downstream systems reflect the change. Maintain a clean audit trail.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Maintain data integrity across CRM and billing systems by running regular reconciliation checks on subscription records, product configurations, and account data — catching and resolving discrepancies before they surface in reporting or invoicing.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Build and manage custom pricebooks for non-standard commercial agreements. Track ramping schedules (multi-year escalators, usage-based tiers, step-up pricing) and ensure each stage is executed on time and recorded accurately.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Process new customer orders accurately and on time, reviewing each deal for completeness, flagging missing data early, and partnering with Sales to resolve issues before close — enabling a clean handoff from closed-won to onboarding.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Follow and help improve Deal Desk SOPs. Escalate non-standard deals requiring RevOps or Finance approval. Maintain documentation standards and contribute to a scalable, low-friction deal process.<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Minimum Education &amp; Work Experience:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">2+ years of experience in operations, preferably within Marketing, Sales, or Client Services.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Experience identifying process gaps and contributing to SOP improvements in a structured operational environment.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Experience with performance metrics, data analysis, and reporting.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Familiarity with CRM, marketing automation, and project management tools </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Experience working in a SaaS or tech-driven environment.<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Key Skills and Qualifications:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Extreme attention to detail — you catch what others miss</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Organized and process-driven with a bias for clean systems</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Clear communicator — comfortable escalating issues proactively</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Cross-functional collaborator (Sales, CS, Finance)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Self-starter who can manage multiple open items simultaneously</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Calm under pressure — keeps the pit crew on schedule</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Subscription / billing system familiarity</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Data entry accuracy and validation methodology</span></li>\n<li><span style=\"color: rgb(26, 23, 23); font-size: 10pt\"><span style=\"color: rgb(0, 0, 0)\">G-Suite experience</span><br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(26, 23, 23); font-size: 12pt; font-weight: bold\">Physical Demands and Work Environment:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.   </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Noise level in the work environment is usually moderate.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone</span></li>\n</ul>",
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