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Customer Service Representative

Tortorellagroup · Hampton Bays, NY, 11946 · On Site · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyTortorellagroup
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationHampton Bays, NY, United States
Work modelOn Site
Employment typeFull Time
SalaryUSD
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-10 / 2026-06-11
Changed / last seen2026-06-11 / 2026-06-18

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ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Hampton Bays.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyTortorellagroup
Source23a9eea3-4158-4aa2-a99e-e10d943f17a8
ATS providerJazzHR / ApplyToJob

Description

Customer Service Representative (CSR) About the Tortorella Group  : Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities. Location: Hampton Bays, NY - Full Time – On Site in Hampton Bays Are you passionate about client service and providing proactive solutions? Are you entrepreneurial and thrive in a fast-paced, dynamic environment? The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach. In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation. Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply. Reporting to Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season. The ideal candidate will work independently:     Answer inbound phone calls from our Tortorella service customers, and our Pool Technicians out in the field Build and nurture lasting customer relationships while identifying opportunities to exceed expectations.  Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard.  Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.  Negotiate contracts while defending our industry-leading renewal rates.  Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed.  Drive continuous improvement of the team by sharing your knowledge of sales and account management.   Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory.  Report on key performance indicators (KPIs) that prove your effectiveness and impact.  Other Qualifications:     Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry.  Exceptional organizational and communication skills.   Bachelor’s or certificate, Preferred. Proficiency in Microsoft Office and Windows, ability to type 40+ wpm  A positive “can do” attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy. Schedule  : Full Time   Monday through Friday/ Saturdays (In Season) Compensation and Benefits: Hourly range: $25 to $29 plus time and a half over 40 hrs.. In accordance with New York’s Pay Transparency Law, we are committed to providing clear and accessible information about compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable. Comprehensive health insurance (medical, dental, vision). 401(k) Unlimited Paid Time Off (PTO) and holidays or Accrual based. Professional development opportunities. Full company-wide closure during the week of Christmas (Varies year to year).  Equal Employment Opportunity Statement: Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States. Tortorella is an Equal Opportunity Employer.   Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos. Tortorella is an Equal Opportunity Employer. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at [email protected] or by phone at 631-728-8000.

Full job record

Job IDbf3efd73935e7035f12b0a7b83546ffb3d4843bc
Org ID7eaf6ecc-29b0-42d7-ad72-410a4871e297
Source ID23a9eea3-4158-4aa2-a99e-e10d943f17a8
Board ID23a9eea3-4158-4aa2-a99e-e10d943f17a8
Providerjazzhr
Provider Job Key7U9f6Adc2C
TitleCustomer Service Representative
Normalized Title
Statusactive
Activeyes
Location TextHampton Bays, NY, 11946
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionNY
CityHampton Bays
Salary RawUSD
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://tortorellagroup.applytojob.com/apply/7U9f6Adc2C/Customer-Service-Representative
Apply URLhttps://tortorellagroup.applytojob.com/apply/7U9f6Adc2C/Customer-Service-Representative
First Seen At2026-06-11 11:57:00Z
Last Seen At2026-06-18 12:02:18Z
Last Checked At2026-06-18 12:02:18Z
Last Changed At2026-06-11 11:57:00Z
Inactive At
Source Posted At2026-06-10 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=tortorellagroup/date=2026-06-18/2026-06-18T12-02-18-275Z-a69e707b2a8717bf27ed49f1dcc0c6ca1e6bec65885cab6284c5a61be1132be2.json
Event Fields
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  "last_changed_at": "2026-06-11T11:57:00.661Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
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Native Structured
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    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Customer Service Representative (CSR)</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About the Tortorella Group</b><b> :</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities.  </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Location: </b>Hampton Bays, NY - Full Time – On Site in Hampton Bays</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Are you passionate about client service and providing proactive solutions?</b><b> </b><b> </b><br>  <br><b>Are you entrepreneurial and thrive in a fast-paced, dynamic environment?</b><b> </b><b> </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply.  </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Reporting to Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season.  </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>The ideal candidate will work independently:</b><b> </b><b> </b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Answer inbound phone calls from our Tortorella service customers, and our Pool Technicians out in the field</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Build and nurture lasting customer relationships while identifying opportunities to exceed expectations. </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Negotiate contracts while defending our industry-leading renewal rates. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Drive continuous improvement of the team by sharing your knowledge of sales and account management.  </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Report on key performance indicators (KPIs) that prove your effectiveness and impact. </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Other Qualifications:</b><b> </b> </span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Exceptional organizational and communication skills.  </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Bachelor’s or certificate, Preferred.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency in Microsoft Office and Windows, ability to type 40+ wpm </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">A positive “can do” attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule</b><b> :</b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Full Time  </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Monday through Friday/ Saturdays (In Season)</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Compensation and Benefits: Hourly range: $25 to $29 plus time and a half over 40 hrs.. </b>In accordance with New York’s Pay Transparency Law, we are committed to providing clear and accessible information about compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable.</span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Comprehensive health insurance (medical, dental, vision).</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">401(k)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Unlimited Paid Time Off (PTO) and holidays or Accrual based.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Professional development opportunities.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Full company-wide closure during the week of Christmas (Varies year to year).</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b> Equal Employment Opportunity Statement: </b>Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States. Tortorella is an Equal Opportunity Employer.</span></span></span><br><br> <p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.</span></p>\n\n<p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">Tortorella is an Equal Opportunity Employer.</span></p>\n\n<p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at [email protected] or by phone at 631-728-8000.</span></p>",
    "description_text": "Customer Service Representative (CSR)\n About the Tortorella Group  :\n Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities.\n Location: Hampton Bays, NY - Full Time – On Site in Hampton Bays\n Are you passionate about client service and providing proactive solutions?\n Are you entrepreneurial and thrive in a fast-paced, dynamic environment?\n The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach.\n In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation.\n Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply.\n Reporting to Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season.\n The ideal candidate will work independently:     Answer inbound phone calls from our Tortorella service customers, and our Pool Technicians out in the field\n Build and nurture lasting customer relationships while identifying opportunities to exceed expectations.\n Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard.\n Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.\n Negotiate contracts while defending our industry-leading renewal rates.\n Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed.\n Drive continuous improvement of the team by sharing your knowledge of sales and account management.\n Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory.\n Report on key performance indicators (KPIs) that prove your effectiveness and impact.\n Other Qualifications:     Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry.\n Exceptional organizational and communication skills.\n Bachelor’s or certificate, Preferred.\n Proficiency in Microsoft Office and Windows, ability to type 40+ wpm\n A positive “can do” attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy.\n Schedule  : Full Time\n Monday through Friday/ Saturdays (In Season)\n Compensation and Benefits: Hourly range: $25 to $29 plus time and a half over 40 hrs.. In accordance with New York’s Pay Transparency Law, we are committed to providing clear and accessible information about compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable. Comprehensive health insurance (medical, dental, vision).\n 401(k)\n Unlimited Paid Time Off (PTO) and holidays or Accrual based.\n Professional development opportunities.\n Full company-wide closure during the week of Christmas (Varies year to year).\n  Equal Employment Opportunity Statement: Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States. Tortorella is an Equal Opportunity Employer.\n  Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.\n Tortorella is an Equal Opportunity Employer.\n If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at [email protected] or by phone at 631-728-8000.",
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      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Customer Service Representative (CSR)</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About the Tortorella Group</b><b> :</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities.  </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Location: </b>Hampton Bays, NY - Full Time – On Site in Hampton Bays</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Are you passionate about client service and providing proactive solutions?</b><b> </b><b> </b><br>  <br><b>Are you entrepreneurial and thrive in a fast-paced, dynamic environment?</b><b> </b><b> </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply.  </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Reporting to Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season.  </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>The ideal candidate will work independently:</b><b> </b><b> </b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Answer inbound phone calls from our Tortorella service customers, and our Pool Technicians out in the field</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Build and nurture lasting customer relationships while identifying opportunities to exceed expectations. </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Negotiate contracts while defending our industry-leading renewal rates. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Drive continuous improvement of the team by sharing your knowledge of sales and account management.  </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Report on key performance indicators (KPIs) that prove your effectiveness and impact. </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Other Qualifications:</b><b> </b> </span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Exceptional organizational and communication skills.  </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Bachelor’s or certificate, Preferred.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency in Microsoft Office and Windows, ability to type 40+ wpm </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">A positive “can do” attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule</b><b> :</b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Full Time  </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Monday through Friday/ Saturdays (In Season)</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Compensation and Benefits: Hourly range: $25 to $29 plus time and a half over 40 hrs.. </b>In accordance with New York’s Pay Transparency Law, we are committed to providing clear and accessible information about compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable.</span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Comprehensive health insurance (medical, dental, vision).</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">401(k)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Unlimited Paid Time Off (PTO) and holidays or Accrual based.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Professional development opportunities.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Full company-wide closure during the week of Christmas (Varies year to year).</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b> Equal Employment Opportunity Statement: </b>Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States. Tortorella is an Equal Opportunity Employer.</span></span></span><br><br> <p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.</span></p>\n\n<p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">Tortorella is an Equal Opportunity Employer.</span></p>\n\n<p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at [email protected] or by phone at 631-728-8000.</span></p>",
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