Home › Companies › Tortorellagroup › Customer Service Representative
Customer Service Representative
Tortorellagroup · Hampton Bays, NY, 11946 · On Site · Active · JazzHR / ApplyToJob
Job facts
| Field | Value |
|---|---|
| Company | Tortorellagroup |
| Title | Customer Service Representative |
| Normalized title | - |
| Department / team | - |
| Location | Hampton Bays, NY, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | USD |
| Status | active |
| ATS provider | JazzHR / ApplyToJob |
| Posted / first seen | 2026-06-10 / 2026-06-11 |
| Changed / last seen | 2026-06-11 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Tortorellagroup. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through JazzHR / ApplyToJob. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Hampton Bays. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Tortorellagroup |
| Source | 23a9eea3-4158-4aa2-a99e-e10d943f17a8 |
| ATS provider | JazzHR / ApplyToJob |
Description
Customer Service Representative (CSR)
About the Tortorella Group :
Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities.
Location: Hampton Bays, NY - Full Time – On Site in Hampton Bays
Are you passionate about client service and providing proactive solutions?
Are you entrepreneurial and thrive in a fast-paced, dynamic environment?
The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach.
In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation.
Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply.
Reporting to Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season.
The ideal candidate will work independently: Answer inbound phone calls from our Tortorella service customers, and our Pool Technicians out in the field Build and nurture lasting customer relationships while identifying opportunities to exceed expectations. Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard. Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season. Negotiate contracts while defending our industry-leading renewal rates. Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed. Drive continuous improvement of the team by sharing your knowledge of sales and account management. Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory. Report on key performance indicators (KPIs) that prove your effectiveness and impact. Other Qualifications: Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry. Exceptional organizational and communication skills. Bachelor’s or certificate, Preferred. Proficiency in Microsoft Office and Windows, ability to type 40+ wpm A positive “can do” attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy. Schedule : Full Time Monday through Friday/ Saturdays (In Season) Compensation and Benefits: Hourly range: $25 to $29 plus time and a half over 40 hrs.. In accordance with New York’s Pay Transparency Law, we are committed to providing clear and accessible information about compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable. Comprehensive health insurance (medical, dental, vision). 401(k) Unlimited Paid Time Off (PTO) and holidays or Accrual based. Professional development opportunities. Full company-wide closure during the week of Christmas (Varies year to year). Equal Employment Opportunity Statement: Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States. Tortorella is an Equal Opportunity Employer.
Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.
Tortorella is an Equal Opportunity Employer.
If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at [email protected] or by phone at 631-728-8000.
Full job record
| Job ID | bf3efd73935e7035f12b0a7b83546ffb3d4843bc |
| Org ID | 7eaf6ecc-29b0-42d7-ad72-410a4871e297 |
| Source ID | 23a9eea3-4158-4aa2-a99e-e10d943f17a8 |
| Board ID | 23a9eea3-4158-4aa2-a99e-e10d943f17a8 |
| Provider | jazzhr |
| Provider Job Key | 7U9f6Adc2C |
| Title | Customer Service Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Hampton Bays, NY, 11946 |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | NY |
| City | Hampton Bays |
| Salary Raw | USD |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://tortorellagroup.applytojob.com/apply/7U9f6Adc2C/Customer-Service-Representative |
| Apply URL | https://tortorellagroup.applytojob.com/apply/7U9f6Adc2C/Customer-Service-Representative |
| First Seen At | 2026-06-11 11:57:00Z |
| Last Seen At | 2026-06-18 12:02:18Z |
| Last Checked At | 2026-06-18 12:02:18Z |
| Last Changed At | 2026-06-11 11:57:00Z |
| Inactive At | — |
| Source Posted At | 2026-06-10 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=tortorellagroup/date=2026-06-18/2026-06-18T12-02-18-275Z-a69e707b2a8717bf27ed49f1dcc0c6ca1e6bec65885cab6284c5a61be1132be2.json |
Event Fields
{
"content_hash": "0eacaacd9cd05064e23f336a6f33f682c485c6fc65f6c655dd95e97e0574ba2e",
"source_hash": "6dce587622ad0aad87383327739609447ca246ed38423498ab5d0f1db8186f36",
"last_changed_at": "2026-06-11T11:57:00.661Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Hampton Bays, NY, 11946",
"city": "Hampton Bays",
"region": "NY",
"country": "United States",
"is_remote": false,
"confidence": 0.9
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-18T12:02:18.590Z",
"launch_scope": {
"reason": "jazzhr_production_catalog",
"included": true,
"location": {
"raw": "Hampton Bays, NY, 11946",
"city": "Hampton Bays",
"region": "NY",
"country": "United States",
"is_remote": false,
"confidence": 0.9
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": null,
"workplace_type": "on_site",
"salary_currency": null
}Extensions
{}Native Structured
{
"detail": {
"url": "https://tortorellagroup.applytojob.com/apply/jobs/details/7U9f6Adc2C?&",
"heading": "Customer Service Representative",
"html_title": "JazzHR » Job Listings",
"canonical_url": "https://tortorellagroup.applytojob.com/apply/7U9f6Adc2C/Customer-Service-Representative",
"description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Customer Service Representative (CSR)</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About the Tortorella Group</b><b> :</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Location: </b>Hampton Bays, NY - Full Time – On Site in Hampton Bays</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Are you passionate about client service and providing proactive solutions?</b><b> </b><b> </b><br> <br><b>Are you entrepreneurial and thrive in a fast-paced, dynamic environment?</b><b> </b><b> </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Reporting to Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>The ideal candidate will work independently:</b><b> </b><b> </b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Answer inbound phone calls from our Tortorella service customers, and our Pool Technicians out in the field</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Build and nurture lasting customer relationships while identifying opportunities to exceed expectations. </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Negotiate contracts while defending our industry-leading renewal rates. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Drive continuous improvement of the team by sharing your knowledge of sales and account management. </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Report on key performance indicators (KPIs) that prove your effectiveness and impact. </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Other Qualifications:</b><b> </b> </span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Exceptional organizational and communication skills. </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Bachelor’s or certificate, Preferred.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency in Microsoft Office and Windows, ability to type 40+ wpm </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">A positive “can do” attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule</b><b> :</b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Full Time </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Monday through Friday/ Saturdays (In Season)</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Compensation and Benefits: Hourly range: $25 to $29 plus time and a half over 40 hrs.. </b>In accordance with New York’s Pay Transparency Law, we are committed to providing clear and accessible information about compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable.</span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Comprehensive health insurance (medical, dental, vision).</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">401(k)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Unlimited Paid Time Off (PTO) and holidays or Accrual based.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Professional development opportunities.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Full company-wide closure during the week of Christmas (Varies year to year).</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b> Equal Employment Opportunity Statement: </b>Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States. Tortorella is an Equal Opportunity Employer.</span></span></span><br><br> <p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.</span></p>\n\n<p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">Tortorella is an Equal Opportunity Employer.</span></p>\n\n<p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at [email protected] or by phone at 631-728-8000.</span></p>",
"description_text": "Customer Service Representative (CSR)\n About the Tortorella Group :\n Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities.\n Location: Hampton Bays, NY - Full Time – On Site in Hampton Bays\n Are you passionate about client service and providing proactive solutions?\n Are you entrepreneurial and thrive in a fast-paced, dynamic environment?\n The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach.\n In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation.\n Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply.\n Reporting to Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season.\n The ideal candidate will work independently: Answer inbound phone calls from our Tortorella service customers, and our Pool Technicians out in the field\n Build and nurture lasting customer relationships while identifying opportunities to exceed expectations.\n Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard.\n Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.\n Negotiate contracts while defending our industry-leading renewal rates.\n Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed.\n Drive continuous improvement of the team by sharing your knowledge of sales and account management.\n Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory.\n Report on key performance indicators (KPIs) that prove your effectiveness and impact.\n Other Qualifications: Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry.\n Exceptional organizational and communication skills.\n Bachelor’s or certificate, Preferred.\n Proficiency in Microsoft Office and Windows, ability to type 40+ wpm\n A positive “can do” attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy.\n Schedule : Full Time\n Monday through Friday/ Saturdays (In Season)\n Compensation and Benefits: Hourly range: $25 to $29 plus time and a half over 40 hrs.. In accordance with New York’s Pay Transparency Law, we are committed to providing clear and accessible information about compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable. Comprehensive health insurance (medical, dental, vision).\n 401(k)\n Unlimited Paid Time Off (PTO) and holidays or Accrual based.\n Professional development opportunities.\n Full company-wide closure during the week of Christmas (Varies year to year).\n Equal Employment Opportunity Statement: Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States. Tortorella is an Equal Opportunity Employer.\n Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.\n Tortorella is an Equal Opportunity Employer.\n If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at [email protected] or by phone at 631-728-8000.",
"jsonld_jobposting": {
"url": "https://tortorellagroup.applytojob.com/apply/7U9f6Adc2C/Customer-Service-Representative",
"@type": "JobPosting",
"title": "Customer Service Representative",
"@context": "http://schema.org/",
"baseSalary": {
"@type": "MonetaryAmount",
"value": {
"@type": "QuantitativeValue",
"maxValue": 69998,
"minValue": 60000,
"unitText": "YEAR"
},
"currency": "USD"
},
"datePosted": "2026-06-10",
"description": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Customer Service Representative (CSR)</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>About the Tortorella Group</b><b> :</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Founded in 1981, The Tortorella Group is Long Island’s premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multi-divisional organization believes in family, health, integrity, communication, and education – and we are committed to embracing these values as we serve our customers, employees, suppliers, and communities. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Location: </b>Hampton Bays, NY - Full Time – On Site in Hampton Bays</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Are you passionate about client service and providing proactive solutions?</b><b> </b><b> </b><br> <br><b>Are you entrepreneurial and thrive in a fast-paced, dynamic environment?</b><b> </b><b> </b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role, you will be building on Tortorella's foundation of concierge swimming pool service to deliver impeccable customer experience and measurable growth. Working collaboratively across multiple divisions and our field team, the right candidate is a highly organized and confident self-starter with demonstrated sales and service abilities, best-in-class communication skills, and a collaborative team approach. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you will have responsibility for some of Tortorella’s most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience, best-in-class communication tools, and an unsurpassed 40+ year reputation. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Passionate professionals with swimming pool experience are preferred, but quick studies who understand the trades should absolutely apply. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Reporting to Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>The ideal candidate will work independently:</b><b> </b><b> </b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Answer inbound phone calls from our Tortorella service customers, and our Pool Technicians out in the field</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Build and nurture lasting customer relationships while identifying opportunities to exceed expectations. </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate effectively with the Service team and field technicians to uphold Tortorella’s service standard. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Negotiate contracts while defending our industry-leading renewal rates. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Drive continuous improvement of the team by sharing your knowledge of sales and account management. </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Report on key performance indicators (KPIs) that prove your effectiveness and impact. </span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Other Qualifications:</b><b> </b> </span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry. </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Exceptional organizational and communication skills. </span></span></span></span></li></ul><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Bachelor’s or certificate, Preferred.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency in Microsoft Office and Windows, ability to type 40+ wpm </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">A positive “can do” attitude and the willingness and ability to be flexible and do whatever it takes to make our customers happy.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Schedule</b><b> :</b></span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Full Time </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Monday through Friday/ Saturdays (In Season)</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Compensation and Benefits: Hourly range: $25 to $29 plus time and a half over 40 hrs.. </b>In accordance with New York’s Pay Transparency Law, we are committed to providing clear and accessible information about compensation for this role. The listed salary range reflects the base pay for this position. Actual compensation will be determined based on relevant experience, education, and qualifications. Additional compensation may include bonuses or equity, as applicable.</span></span></span><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Comprehensive health insurance (medical, dental, vision).</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">401(k)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Unlimited Paid Time Off (PTO) and holidays or Accrual based.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Professional development opportunities.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Full company-wide closure during the week of Christmas (Varies year to year).</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b> Equal Employment Opportunity Statement: </b>Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religions, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Applicants should be US Citizens or have authorization to work in the United States. Tortorella is an Equal Opportunity Employer.</span></span></span><br><br> <p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">Applicants should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.</span></p>\n\n<p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">Tortorella is an Equal Opportunity Employer.</span></p>\n\n<p><span style=\\\"font-family:Arial,Helvetica,sans-serif\\\">If you are unable to complete this application due to a disability, contact us to ask for an accommodation or alternative application process either through email at [email protected] or by phone at 631-728-8000.</span></p>",
"jobLocation": {
"@type": "Place",
"address": {
"@type": "PostalAddress",
"postalCode": "11946",
"addressRegion": "NY",
"addressLocality": "Hampton Bays"
}
},
"validThrough": "2026-09-08",
"uniqueJobCode": "job_20250313211925_8CRKHMAVJ3IVMY0X",
"employmentType": "FULL_TIME",
"hiringOrganization": {
"logo": "https://s3.amazonaws.com/resumator/customer_20220207153723_SFKGLQWKA68BYAU7/logos/20220207163902_Group_Logo.JPG",
"name": "Tortorella Group",
"@type": "Organization",
"sameAs": "http://www.tortorella.com"
},
"experienceRequirements": "Mid Level"
}
},
"list_job": {
"id": "7U9f6Adc2C",
"title": "Customer Service Representative",
"detailUrl": "https://tortorellagroup.applytojob.com/apply/jobs/details/7U9f6Adc2C?&"
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/bf3efd73935e7035f12b0a7b83546ffb3d4843bc?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/7eaf6ecc-29b0-42d7-ad72-410a4871e297JSONGET https://api.bluedoor.sh/job-postings/v1/sources/23a9eea3-4158-4aa2-a99e-e10d943f17a8JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/bf3efd73935e7035f12b0a7b83546ffb3d4843bc/eventsJSON