IT Support Technician I

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    "html_title": "Pennian Bank - IT Support Technician I",
    "description_html": "<p><strong>About Us</strong></p><p>Join <em><strong>Pennian Bank</strong></em><strong>,</strong> a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team.</p><p><br></p><p><strong>Job Summary</strong></p><p>Are you passionate about technology and enjoy helping people solve problems? We’re looking for a skilled and customer-focused <em><strong>IT Support Technician</strong></em> at our office in <em><strong>Mifflintown</strong></em> to serve as the first point of contact for our employees’ technical needs. In this role, you’ll play a key part in keeping our systems running smoothly and our team productive.</p><p><br></p><p>As an IT Support Technician, you’ll be a go-to expert providing hands-on and remote technical support across the organization. You’ll troubleshoot issues, deploy equipment, and ensure our employees have the tools they need to succeed.</p><p><br></p><p><strong>Example of Some Key Responsibilities</strong></p><ul><li>Serve as the primary contact for IT support requests, diagnosing issues and escalating when needed&nbsp;</li><li>Provide technical assistance for hardware, software, voice, and data communication systems&nbsp;</li><li>Troubleshoot workstation issues both remotely and onsite, including travel to branch locations&nbsp;</li><li>Walk users through solutions with clear, step-by-step guidance&nbsp;</li><li>Assist employees with software applications and system usage&nbsp;</li><li>Document issues, resolutions, and activities in help desk tools and logs&nbsp;</li><li>Support deployment of new equipment, including workstation setup, phones, and training materials&nbsp;</li><li>Maintain and update the company intranet as directed&nbsp;</li><li>Identify opportunities to improve processes and procedures</li></ul><p><strong>Core Qualifications</strong></p><ul><li>High school diploma or equivalent</li><li>Strong technical proficiency, with working knowledge of applications and software used within the bank&nbsp;</li><li>Ability to diagnose and resolve basic technical issues efficiently&nbsp;</li><li>Knowledge of computer hardware and accessories, including performing minor repairs, installations, and updates&nbsp;</li><li>Good understanding of computer systems, mobile devices, and related technology products&nbsp;</li><li>Proficiency in hardware setup, network cabling, software installation, and upgrades&nbsp;</li><li>Solid reading, writing, grammar, and math skills&nbsp;</li><li>Excellent interpersonal and communication skills with a strong ability to explain technical concepts clearly&nbsp;</li><li>Understanding of regulatory compliance requirements related to IT and banking operations&nbsp;</li><li>Ability to lift up to 50 lbs without assistance&nbsp;</li><li>Willingness to travel to branch locations as needed</li></ul><p><strong>Benefits</strong></p><p>We offer competitive benefits and opportunities for advancement, supporting our team members in reaching their professional goals. The following benefits are available with this <em><strong>full-time position</strong></em>:</p><ul><li>Medical (including prescription), dental, and vision insurance</li><li>Paid life, accidental death and long -term disability insurance</li><li>Short-term disability pay</li><li>Voluntary life insurance for employee, spouse and dependents</li><li>Accident and cancer insurance</li><li>401(k) plan with company match</li><li>Employee Stock Ownership Plan (ESOP)</li><li>Paid time off and holidays</li><li>Voluntary Time Off and opportunities to volunteer in the communities we serve</li><li>Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)</li><li>Opportunities for career development and advancement&nbsp;</li></ul><p><br></p><p>Ready to put your IT skills to work and make a difference every day? Apply today! Visit <em><strong>pennian.bank</strong></em>, and click <em>Careers</em> at the top of the page. Then choose <em>View Open Positions</em>, which will direct you to our third-party website where you will see the job posting for this position, and complete your application.&nbsp;</p><p><br></p><p><strong>Location:</strong> In-Person</p>",
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      "description": "<p>Description</p><p><strong>About Us</strong></p><p>Join <em><strong>Pennian Bank</strong></em><strong>,</strong> a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team.</p><p><br/></p><p><strong>Job Summary</strong></p><p>Are you passionate about technology and enjoy helping people solve problems? We’re looking for a skilled and customer-focused <em><strong>IT Support Technician</strong></em> at our office in <em><strong>Mifflintown</strong></em> to serve as the first point of contact for our employees’ technical needs. In this role, you’ll play a key part in keeping our systems running smoothly and our team productive.</p><p><br/></p><p>As an IT Support Technician, you’ll be a go-to expert providing hands-on and remote technical support across the organization. You’ll troubleshoot issues, deploy equipment, and ensure our employees have the tools they need to succeed.</p><p><br/></p><p><strong>Example of Some Key Responsibilities</strong></p><ul><li>Serve as the primary contact for IT support requests, diagnosing issues and escalating when needed </li><li>Provide technical assistance for hardware, software, voice, and data communication systems </li><li>Troubleshoot workstation issues both remotely and onsite, including travel to branch locations </li><li>Walk users through solutions with clear, step-by-step guidance </li><li>Assist employees with software applications and system usage </li><li>Document issues, resolutions, and activities in help desk tools and logs </li><li>Support deployment of new equipment, including workstation setup, phones, and training materials </li><li>Maintain and update the company intranet as directed </li><li>Identify opportunities to improve processes and procedures</li></ul><p><strong>Core Qualifications</strong></p><ul><li>High school diploma or equivalent</li><li>Strong technical proficiency, with working knowledge of applications and software used within the bank </li><li>Ability to diagnose and resolve basic technical issues efficiently </li><li>Knowledge of computer hardware and accessories, including performing minor repairs, installations, and updates </li><li>Good understanding of computer systems, mobile devices, and related technology products </li><li>Proficiency in hardware setup, network cabling, software installation, and upgrades </li><li>Solid reading, writing, grammar, and math skills </li><li>Excellent interpersonal and communication skills with a strong ability to explain technical concepts clearly </li><li>Understanding of regulatory compliance requirements related to IT and banking operations </li><li>Ability to lift up to 50 lbs without assistance </li><li>Willingness to travel to branch locations as needed</li></ul><p><strong>Benefits</strong></p><p>We offer competitive benefits and opportunities for advancement, supporting our team members in reaching their professional goals. The following benefits are available with this <em><strong>full-time position</strong></em>:</p><ul><li>Medical (including prescription), dental, and vision insurance</li><li>Paid life, accidental death and long -term disability insurance</li><li>Short-term disability pay</li><li>Voluntary life insurance for employee, spouse and dependents</li><li>Accident and cancer insurance</li><li>401(k) plan with company match</li><li>Employee Stock Ownership Plan (ESOP)</li><li>Paid time off and holidays</li><li>Voluntary Time Off and opportunities to volunteer in the communities we serve</li><li>Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)</li><li>Opportunities for career development and advancement </li></ul><p><br/></p><p>Ready to put your IT skills to work and make a difference every day? Apply today! Visit <em><strong>pennian.bank</strong></em>, and click <em>Careers</em> at the top of the page. Then choose <em>View Open Positions</em>, which will direct you to our third-party website where you will see the job posting for this position, and complete your application. </p><p><br/></p><p><strong>Location:</strong> In-Person</p>",
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