IT Help Desk Technician

{
  "content_hash": "edeec5f3ad2db528f40abd790b00b8759334cfb5f00f85d2997af60b6d03899d",
  "source_hash": "8ed7cda35f5822b60bf41307697b1276ef2c00a347be4454539339224c7d0afa",
  "last_changed_at": "2026-05-31T17:46:12.785Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Jacksonville, FL, Jacksonville, FL",
    "city": "Jacksonville",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 50000,
  "salary_min": 37000,
  "inferred_at": "2026-06-06T11:07:50.576Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Jacksonville, FL, Jacksonville, FL",
      "city": "Jacksonville",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "id": "505769",
  "job": {
    "id": "512742",
    "division": null,
    "department": {
      "id": "8793",
      "name": "Orion"
    },
    "requisition_id": "OrionJAX5.11.2026",
    "structure_custom_group_one": null
  },
  "url": "https://iventure.pinpointhq.com/en/postings/67a26441-a5d6-4bf8-b200-d79e262930d3",
  "path": "/en/postings/67a26441-a5d6-4bf8-b200-d79e262930d3",
  "title": "IT Help Desk Technician",
  "benefits": null,
  "location": {
    "id": "4889",
    "city": "Jacksonville",
    "name": "Jacksonville, FL",
    "province": "FL",
    "postal_code": null
  },
  "deadline_at": null,
  "description": "<div><!--block--><span data-trix-cursor-target=\"left\" data-trix-serialize=\"false\"></span><figure contenteditable=\"false\" data-trix-attachment=\"{&quot;content&quot;:&quot;&lt;div data-plyr-provider=\\&quot;youtube\\&quot; data-plyr-embed-id=\\&quot;https://www.youtube.com/embed/https://youtu.be/r5lLecgUOvk\\&quot; data-reactroot=\\&quot;\\&quot;&gt;&lt;iframe width=\\&quot;560\\&quot; height=\\&quot;315\\&quot; src=\\&quot;https://www.youtube.com/embed/https://youtu.be/r5lLecgUOvk\\&quot; style=\\&quot;border:none;width:100%\\&quot;&gt;&lt;/iframe&gt;&lt;/div&gt;&quot;}\" data-trix-content-type=\"undefined\" data-trix-id=\"325\" class=\"attachment attachment--content\"><div data-plyr-provider=\"youtube\" data-plyr-embed-id=\"https://www.youtube.com/embed/https://youtu.be/r5lLecgUOvk\"><iframe width=\"560\" height=\"315\" src=\"https://www.youtube.com/embed/https://youtu.be/r5lLecgUOvk\" style=\"border:none;width:100%\"></iframe></div><figcaption class=\"attachment__caption\"></figcaption></figure><span data-trix-cursor-target=\"right\" data-trix-serialize=\"false\"></span><br>Our Help Desk Technicians are the best of the best.&nbsp; Each day we have the privilege of putting smiles on the faces of hundreds of clients.&nbsp; Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear.&nbsp; The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.&nbsp;<br><br></div><div><!--block--><em>Please note: we are not a recruiter or placement service.&nbsp;</em></div>",
  "compensation": "$37,000 - $50,000 / year",
  "reporting_to": null,
  "workplace_type": "hybrid",
  "benefits_header": null,
  "employment_type": "full_time",
  "workplace_type_text": "Hybrid",
  "compensation_maximum": 50000,
  "compensation_minimum": 37000,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<div><!--block--><strong>What you'll be doing as an IT Help Desk Technician:</strong></div><ul><li><!--block-->Support Microsoft Windows desktop and server technologies</li><li><!--block-->Consult with clients and offer guidance on technology use and best-practices</li><li><!--block-->Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner</li><li><!--block-->Communicate the need for escalation promptly if you are unable to resolve the issue</li><li><!--block-->Provide fast and friendly tech support to end-users, IT managers, and C-level executives</li><li><!--block-->Typical Week: 85% help desk, 10% server/network support, 5% training/meetings</li></ul><div><!--block--><br></div><div><!--block--><strong>You are a great IT Help Desk Technician candidate if you have.....</strong></div><ul><li><!--block-->Bachelor’s Degree, business related field preferred, or equivalent experience</li><li><!--block-->Minimum of 1 year experience working in a 50+ user Windows desktop/server environment</li><li><!--block-->Well-rounded Microsoft desktop technology experience and user support</li><li><!--block-->Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols</li><li><!--block-->Motivation and drive to develop yourself personally and professionally</li><li><!--block-->Strong communication skills both verbal and written</li><li><!--block-->Excellent customer service skills</li></ul><div><!--block--><br></div><div><!--block--><strong>Perks of working here as an IT Help Desk Technician:</strong></div><ul><li><!--block-->WFH Flexibility</li><li><!--block-->Focus on Work/Life Balance</li><li><!--block-->We match 4% on your 401K&nbsp;</li><li><!--block-->Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year</li><li><!--block-->Comprehensive benefits package which includes paid life insurance and paid long term disability</li><li><!--block-->Peerfit membership - providing free access to many local gyms and studios</li><li><!--block-->Paid Maternity, Paternity and foster leave</li><li><!--block-->Quarterly employee/family outings&nbsp;</li><li><!--block-->Career Path road mapping&nbsp;</li><li><!--block-->$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team</li><li><!--block-->Real Culture initiatives and recognition, not just pizza parties&nbsp;</li><li><!--block-->360 degree feedback. You talk, we listen.</li><li><!--block-->Mileage reimbursement</li><li><!--block-->Super cool technology – virtual lab, paid certifications and training days</li><li><!--block-->iVenture is rated by its employees as a \"<a href=\"http://www.greatplacetowork.com/certified-company/1121144\">Great Place to Work</a>\" and has a strong culture and exceptional core values</li></ul><div><!--block-->Additional Information:</div><ul><li><!--block-->Valid driver’s license and insurance with reliable transportation.&nbsp; This position requires infrequent local travel.&nbsp;</li><li><!--block-->Smoking is prohibited at all client sites and iVenture offices</li></ul>",
  "compensation_currency": "USD",
  "compensation_frequency": "year",
  "skills_knowledge_expertise": null,
  "key_responsibilities_header": "Position Overview",
  "skills_knowledge_expertise_header": null
}