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    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <strong data-start=\"96\" data-end=\"162\">Now Hiring: Front Desk Agent &ndash; von Trapp Family Lodge &amp; Resort</strong><br data-start=\"162\" data-end=\"165\"><em data-start=\"165\" data-end=\"181\">Stowe, Vermont</em><br data-start=\"181\" data-end=\"184\">Join our welcoming team at the historic von Trapp Family Lodge &amp; Resort, where tradition, service, and stunning mountain views come together. We&rsquo;re seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out.</div><p><br></p><p data-start=\"490\" data-end=\"804\"><strong data-start=\"490\" data-end=\"509\">About the Role:</strong><br data-start=\"509\" data-end=\"512\">As a Front Desk Agent, you&#39;ll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.</p><p data-start=\"806\" data-end=\"833\"><strong data-start=\"806\" data-end=\"831\">Key Responsibilities:</strong></p><ul data-start=\"834\" data-end=\"1547\"><li data-start=\"834\" data-end=\"914\"><p data-start=\"836\" data-end=\"914\">Greet and check in guests, ensuring accuracy in room assignments and billing</p></li><li data-start=\"915\" data-end=\"1005\"><p data-start=\"917\" data-end=\"1005\">Provide friendly, knowledgeable assistance on resort amenities, events, and activities</p></li><li data-start=\"1006\" data-end=\"1095\"><p data-start=\"1008\" data-end=\"1095\">Maintain thorough knowledge of resort services, family history, and local attractions</p></li><li data-start=\"1096\" data-end=\"1163\"><p data-start=\"1098\" data-end=\"1163\">Handle guest concerns or requests with professionalism and care</p></li><li data-start=\"1164\" data-end=\"1246\"><p data-start=\"1166\" data-end=\"1246\">Manage reservations, activity bookings, dining arrangements, and folio charges</p></li><li data-start=\"1247\" data-end=\"1319\"><p data-start=\"1249\" data-end=\"1319\">Uphold front desk cleanliness and guest confidentiality at all times</p></li><li data-start=\"1320\" data-end=\"1404\"><p data-start=\"1322\" data-end=\"1404\">Assist in training new team members and support communication across departments</p></li><li data-start=\"1405\" data-end=\"1476\"><p data-start=\"1407\" data-end=\"1476\">Maintain a $400 cash bank and follow cash/credit handling protocols</p></li><li data-start=\"1477\" data-end=\"1547\"><p data-start=\"1479\" data-end=\"1547\">Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro</p></li></ul><p data-start=\"1549\" data-end=\"1577\"><strong data-start=\"1549\" data-end=\"1575\">Position Requirements:</strong></p><ul data-start=\"1578\" data-end=\"2111\"><li data-start=\"1578\" data-end=\"1653\"><p data-start=\"1580\" data-end=\"1653\">Previous front desk, guest service, or hospitality experience preferred</p></li><li data-start=\"1654\" data-end=\"1709\"><p data-start=\"1656\" data-end=\"1709\">Excellent communication and customer service skills</p></li><li data-start=\"1710\" data-end=\"1788\"><p data-start=\"1712\" data-end=\"1788\">Comfortable using computers and hotel software systems (training provided)</p></li><li data-start=\"1789\" data-end=\"1841\"><p data-start=\"1791\" data-end=\"1841\">Ability to multitask in a fast-paced environment</p></li><li data-start=\"1842\" data-end=\"1913\"><p data-start=\"1844\" data-end=\"1913\">Strong attention to detail and ability to problem-solve on the spot</p></li><li data-start=\"1914\" data-end=\"1965\"><p data-start=\"1916\" data-end=\"1965\">Professional, friendly, and dependable demeanor</p></li><li data-start=\"1966\" data-end=\"2038\"><p data-start=\"1968\" data-end=\"2038\">Ability to stand for long periods and occasionally lift up to 25 lbs</p></li><li data-start=\"2039\" data-end=\"2111\"><p data-start=\"2041\" data-end=\"2111\">Availability to work weekends, holidays, and varied shifts as needed</p></li></ul><p data-start=\"2113\" data-end=\"2334\"><strong data-start=\"2113\" data-end=\"2141\">Benefits &amp; Resort Perks:</strong><br data-start=\"2141\" data-end=\"2144\">At von Trapp Family Lodge &amp; Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy:</p><ul data-start=\"2335\" data-end=\"2598\"><li data-start=\"2335\" data-end=\"2376\"><p data-start=\"2337\" data-end=\"2376\">Medical, dental, and vision insurance</p></li><li data-start=\"2377\" data-end=\"2410\"><p data-start=\"2379\" data-end=\"2410\">Life and disability insurance</p></li><li data-start=\"2411\" data-end=\"2448\"><p data-start=\"2413\" data-end=\"2448\">401(k) with employer contribution</p></li><li data-start=\"2449\" data-end=\"2506\"><p data-start=\"2451\" data-end=\"2506\">Flexible Spending Accounts (medical &amp; dependent care)</p></li><li data-start=\"2507\" data-end=\"2544\"><p data-start=\"2509\" data-end=\"2544\">Paid time off (2+ weeks to start)</p></li><li data-start=\"2545\" data-end=\"2566\"><p data-start=\"2547\" data-end=\"2566\">Bereavement leave</p></li><li data-start=\"2567\" data-end=\"2598\"><p data-start=\"2569\" data-end=\"2598\">Employee Assistance Program</p></li></ul><p data-start=\"2600\" data-end=\"2672\"><strong data-start=\"2600\" data-end=\"2670\">Plus, enjoy exceptional on-property perks for you and your family:</strong></p><ul data-start=\"2673\" data-end=\"3075\"><li data-start=\"2673\" data-end=\"2781\"><p data-start=\"2675\" data-end=\"2781\">Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons</p></li><li data-start=\"2782\" data-end=\"2886\"><p data-start=\"2784\" data-end=\"2886\">Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast</p></li><li data-start=\"2887\" data-end=\"2927\"><p data-start=\"2889\" data-end=\"2927\">Free staff meal during 8-hour shifts</p></li><li data-start=\"2928\" data-end=\"2963\"><p data-start=\"2930\" data-end=\"2963\">20% dining and retail discounts</p></li><li data-start=\"2964\" data-end=\"2984\"><p data-start=\"2966\" data-end=\"2984\">50% off massages</p></li><li data-start=\"2985\" data-end=\"3030\"><p data-start=\"2987\" data-end=\"3030\">Free access to most guided property tours</p></li><li data-start=\"3031\" data-end=\"3075\"><p data-start=\"3033\" data-end=\"3075\">Lodging discounts for friends and family</p></li></ul><p data-start=\"3077\" data-end=\"3234\" data-is-last-node=\"\" data-is-only-node=\"\">Ready to bring your hospitality skills to a one-of-a-kind resort experience? We&rsquo;d love to meet you! Apply today to be part of the von Trapp family tradition.</p><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p data-start=\"161\" data-end=\"246\" id=\"isPasted\"><br></p></div></div></div></div></div></div></div></div></div>\n",
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