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Home › Companies › 016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001 › CSR

CSR

016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001 · Newark, NJ, US, Newark, NJ · Active · $16–$16 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001
TitleCSR
Normalized title-
Department / team-
LocationNewark, NJ, United States
Work model-
Employment typeFull Time
Salary$16–$16 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-15 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Newark.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001
Source2a51b80f-8858-47b6-aeac-907fb48f0e40
ATS providerADP Workforce Now Recruiting

Description

P O S I T I O N D E S C R I P T I O N Job Title Customer Service Representative (CSR) Customer Division of Consumer Affairs (DCA) Reports To Lead/Supervisor Location Newark/Trenton PURPOSE OF POSITION: A CSR represents the Department of Consumer Affairs (DCA) in responding to a wide variety of public inquiries regarding all aspects of the Professional Licensing. A CSR must at all times maintain a positive image of DCA while disseminating through, complex, and accurate information in a professional manner. Duties include responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DCA, the State of NJ, and InspiriTec. The position requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures. A CSR must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. A CSR must determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry. PRINCIPAL DUTIES AND RESPONSIBILITIES Duties and responsibilities of a Customer Service Representative include, but are not limited to: Respond to customer inquiries/requests Identify customer needs and interpret the DCA regulations, policies, and procedures to the customer’s level of comprehension Learn and use the script for each board and interpret it to the customer Learn and use the DCA website and the Licensing system (MLO) to respond to customer questions; learn and use Call Tracker to record customer inquiries and CSR responses in the system. Show empathy for customers’ problems and resolve issue by taking appropriate action; research and resolve customer disputes and inquires Determine who should receive, and when to give, information based on confidentiality laws Determine when the needs of the customer are not being recognized and take independent action to resolve potential conflict situations Read and navigate through three systems – the NJ Consumer Affairs website, the Licensing system (MLO) and Call Tracker Respond to written requests within expected timeframes Complete documentation in clear and concise detail in Call Tracker Provide professional assistance at all times Present a professional and courteous image to represent customer-focused DCA and InspiriTec standards Use proactive listening skills and attend to non-verbal cues to better understand the customers’ perspectives, behaviors, and motivations Monitor, evaluate, and adapt behavior to respond to a variety of customers. Adapt behavior and opinions to different situations, individuals, or changing priorities Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard Remain calm and professional throughout stressful circumstances Immediately alert management to errors occurring in work processing Conduct self in a manner that maintains a harmonious working relationship Act with integrity and professionalism at all times General Care Center responsibilities Maintain a thorough knowledge of the call center programs, policies, and technology Maintain positive, consistent, and effective communication with all members of the care center team Adhere to all established InspiriTec and DCA policies and procedures Perform other duties as assigned Attend meetings as required Provide support to other positions/operations in cases of heavy workloads or absences Provide process, customer service and training improvement suggestions Complete all written reports as required REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Ability to understand and follow oral and written instructions Emphasis on quality assurance and attendance/punctuality Strong written and verbal communication skills (10 th grade level or equivalent) Ability to clearly communicate complex business issues in order to adequately and completely respond to customer inquiries Ability to utilize appropriate discretion and judgment in dispensing information, which may be susceptible to misunderstanding or misuse Ability to understand customers’ needs quickly and develop appropriate response Ability to focus on and provide customer satisfaction Ability to apply effective and empathetic listening in conversations with customers Ability to read, comprehend and utilize reference manuals (Comprehension at a 10 th grade level or equivalent experience) Ability to effectively relate to others and to work as part of a team Multi-tasking ability especially on the computer and good organization skills Experience in responding to written and verbal customer inquiries. Ability to add, subtract, multiply, divide, and perform arithmetic calculations involving monetary units. (Mathematic skills at 8 th grade level or equivalent) Ability to use office equipment such as PCs, copier, and fax machine, and navigate through the internet Ability to type at least 25 WPM WORKING CONDITIONS Uses laptop computer or computer terminal and views work product on computer monitor Quick-reaction/customer-focused team environment Handles information of sensitive and/or business-confidential nature EEO/Disability/Veterans

Full job record

Job IDbeed6ee681e22e85717adf829d5ce882419ce679
Org ID5996feaa-1b3e-4ac2-bce6-29c8473ba633
Source ID2a51b80f-8858-47b6-aeac-907fb48f0e40
Board ID2a51b80f-8858-47b6-aeac-907fb48f0e40
Provideradp_workforcenow
Provider Job Key596271
TitleCSR
Normalized Title—
Statusactive
Activeyes
Location TextNewark, NJ, US, Newark, NJ
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNJ
CityNewark
Salary Raw16 To 16 (USD) Hourly
Salary Min16
Salary Max16
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&type=JS&jobId=596271&jwId=9201199501496_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&type=JS&jobId=596271&jwId=9201199501496_1
First Seen At2026-05-31 18:26:00Z
Last Seen At2026-06-06 11:56:22Z
Last Checked At2026-06-06 11:56:22Z
Last Changed At2026-06-06 11:56:22Z
Inactive At—
Source Posted At2026-05-15 14:05:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=016d6154-ba29-4fdf-958f-c1213235e929|19000101_000001/date=2026-06-06/2026-06-06T11-56-22-245Z-5ffe5aa8ca0d1021d6e05751234f2f2f21e7a819aab40b397ee2de118efa16f1.json
Event Fields
{
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  "last_changed_at": "2026-06-06T11:56:22.618Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Newark, NJ, US, Newark, NJ",
    "city": "Newark",
    "region": "NJ",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_max": 16,
  "salary_min": 16,
  "inferred_at": "2026-06-06T11:56:22.615Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "Newark, NJ, US, Newark, NJ",
      "city": "Newark",
      "region": "NJ",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
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    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionTitle": "CSR",
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    "screeningRequirements": [],
    "requisitionDescription": "<div><p><br data-pasted=\"true\"></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;text-align: center;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">P O S I T I O N &nbsp; &nbsp;D E S C R I P T I O N</span></p><p><br></p><div dir=\"ltr\" style=\"margin-left:-5.4pt;\" align=\"left\"><table style=\"border:none;border-collapse:collapse;\"><tbody><tr style=\"height:0pt;\"><td style=\"border-left:solid #000000 0.5pt;border-right:solid #000000 0.5pt;border-bottom:solid #000000 0.5pt;border-top:solid #000000 0.5pt;vertical-align:top;padding:0pt 5.4pt 0pt 5.4pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Job Title</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:3pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp; &nbsp; Customer Service Representative (CSR)</span></p></td><td style=\"border-left:solid #000000 0.5pt;border-right:solid #000000 0.5pt;border-bottom:solid #000000 0.5pt;border-top:solid #000000 0.5pt;vertical-align:top;padding:0pt 5.4pt 0pt 5.4pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Customer</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Division of Consumer Affairs (DCA)</span></p></td></tr><tr style=\"height:0pt;\"><td style=\"border-left:solid #000000 0.5pt;border-right:solid #000000 0.5pt;border-bottom:solid #000000 0.5pt;border-top:solid #000000 0.5pt;vertical-align:top;padding:0pt 5.4pt 0pt 5.4pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Reports To</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp; &nbsp; Lead/Supervisor</span></p></td><td style=\"border-left:solid #000000 0.5pt;border-right:solid #000000 0.5pt;border-bottom:solid #000000 0.5pt;border-top:solid #000000 0.5pt;vertical-align:top;padding:0pt 5.4pt 0pt 5.4pt;overflow:hidden;overflow-wrap:break-word;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Location</span></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:3pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;Newark/Trenton</span></p></td></tr></tbody></table></div><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">PURPOSE OF POSITION:</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;text-align: justify;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">A CSR represents the Department of Consumer Affairs (DCA) in responding to a wide variety of public inquiries regarding all aspects of the Professional Licensing. &nbsp;A CSR must at all times maintain a positive image of DCA while disseminating through, complex, and accurate information in a professional manner.</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;text-align: justify;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Duties include responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DCA, the State of NJ, and InspiriTec. The position requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures.</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;text-align: justify;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">A CSR must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. &nbsp;A CSR must determine the customer&rsquo;s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer&rsquo;s inquiry.</span></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;text-align: justify;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">PRINCIPAL DUTIES AND RESPONSIBILITIES</span></p><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Duties and responsibilities of a Customer Service Representative include, but are not limited to:&nbsp;</span></p><p><br></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Respond to customer inquiries/requests</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Identify customer needs and interpret the DCA regulations, policies, and procedures to the customer&rsquo;s level of comprehension &nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Learn and use the script for each board and interpret it to the customer&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Learn and use the DCA website and the Licensing system (MLO) to respond to customer questions; learn and use Call Tracker to record customer inquiries and CSR responses in the system.</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Show empathy for customers&rsquo; problems and resolve issue by taking appropriate action; research and resolve customer disputes and inquires &nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Determine who should receive, and when to give, information based on confidentiality laws</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Determine when the needs of the customer are not being recognized and take independent action to resolve potential conflict situations</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Read and navigate through three systems &ndash; the NJ Consumer Affairs website, the Licensing system (MLO) and Call Tracker</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Respond to written requests within expected timeframes&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Complete documentation in clear and concise detail in Call Tracker</span></p></li></ul><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: 36pt;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Provide professional assistance at all times</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Present a professional and courteous image to represent customer-focused DCA and InspiriTec standards</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Use proactive listening skills and attend to non-verbal cues to better understand the customers&rsquo; perspectives, behaviors, and motivations</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Monitor, evaluate, and adapt behavior to respond to a variety of customers.</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Adapt behavior and opinions to different situations, individuals, or changing priorities</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Remain calm and professional throughout stressful circumstances</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Immediately alert management to errors occurring in work processing</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Conduct self in a manner that maintains a harmonious working relationship</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Act with integrity and professionalism at all times</span></p></li></ul><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: 36pt;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">General Care Center responsibilities</span></p><p><br></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Maintain a thorough knowledge of the call center programs, policies, and technology</span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Maintain positive, consistent, and effective communication with all members of the care center team</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Adhere to all established InspiriTec and DCA policies and procedures</span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><br></span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Perform other duties as assigned&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Attend meetings as required</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Provide support to other positions/operations in cases of heavy workloads or absences</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Provide process, customer service and training improvement suggestions</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Complete all written reports as required</span></p></li></ul><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: 36pt;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to understand and follow oral and written instructions&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Emphasis on quality assurance and attendance/punctuality&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Strong written and verbal communication skills (10</span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><span style=\"font-size:0.6em;vertical-align:super;\">th</span></span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">grade level or equivalent)</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to clearly communicate complex business issues in order to adequately and completely respond to customer inquiries</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to utilize appropriate discretion and judgment</span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;in dispensing information, which may be susceptible to misunderstanding or misuse</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to understand customers&rsquo; needs quickly and develop appropriate response</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to focus on and provide customer satisfaction</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to apply effective and empathetic listening in conversations with customers</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to read, comprehend and utilize reference manuals (Comprehension at a 10</span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><span style=\"font-size:0.6em;vertical-align:super;\">th</span></span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;grade level or equivalent experience)</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to effectively relate to others and to work as part of a team</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Multi-tasking ability especially on the computer and good organization skills</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Experience in responding to written and verbal customer inquiries.&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to add, subtract, multiply, divide, and perform arithmetic calculations involving monetary units. (Mathematic skills at 8</span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\"><span style=\"font-size:0.6em;vertical-align:super;\">th</span></span><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;grade level or equivalent)</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to use office equipment such as PCs, copier, and fax machine, and navigate through the internet&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to type at least 25 WPM</span></p></li></ul><p><br></p><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: 36pt;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">WORKING CONDITIONS</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Uses laptop computer or computer terminal and views work product on computer monitor</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Quick-reaction/customer-focused team environment</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:10pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:10pt;font-family:Verdana,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Handles information of sensitive and/or business-confidential nature</span></p></li></ul><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;margin-left: -0.1pt;text-indent: -0.1pt;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 0.1pt;\"><span style=\"font-size:12pt;font-family:'Times New Roman',serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">EEO/Disability/Veterans</span></p></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201199501496_1",
    "postDate": "2026-05-15T10:05:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 16,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 16,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
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    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-15T10:05Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T07:56Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "596271"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Direct Labor"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "16 To 16 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "CSR",
    "clientRequisitionID": "1851",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Newark",
          "postalCode": "07102",
          "countrySubdivisionLevel1": {
            "codeValue": "NJ"
          }
        },
        "nameCode": {
          "shortName": " Newark, NJ, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/596271?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 51903
  },
  "detail_errors": []
}
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