Managed Operations Technician

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    "description": "<h1 align=\"center\" style=\"text-align:center;margin-top:32px;\"><span style=\"font-size:14pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\"><span style=\"color:#365f91;\">Managed Operations Technician</span></span></span></span></h1>\n\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\"><span style=\"color:#365f91;\"><span style=\"font-weight:normal;\">Job Summary</span></span></span></span></span></h2>\n\n<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">The Managed Operations Device Technician supports the Industrial Networking Solutions (INS) Project Management Office (PMO) through hands-on management of device life-cycle activities for Managed Operations customers, including provisioning, deployment readiness, returns processing, and asset tracking.</span></span></span></p>\n\n<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">This role ensures that devices are properly staged, deployed, maintained, and recovered in alignment with project and operational requirements. The technician partners with Project Managers and Coordinators to maintain accuracy, quality, and accountability across the full device life cycle.</span></span></span></p>\n\n<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">In addition to program responsibilities, this role serves as a shared technical resource supporting provisioning and support teams as needed.</span></span></span></p>\n\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\"><span style=\"color:#365f91;\"><span style=\"font-weight:normal;\">Duties &amp; Responsibilities</span></span></span></span></span></h2>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Execute device life-cycle management for Managed Operations customers, including provisioning, refreshes, decommissioning, and returns processing.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Receive, inspect, and process returned equipment from Managed Operations customers, ensuring accurate tracking, condition validation, and documentation.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate updates in inventory, ERP, and project tracking systems, including device inventories, serial tracking, and documentation.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate with PMO, Managed Operations, and Warehouse teams to determine disposition of returned equipment (redeploy, repair, or retire).</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with Project Managers to align provisioning activities with project schedules and customer deadlines.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure quality control, device labeling, and documentation standards are met for all staged hardware.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Perform hands-on configuration, firmware updates, and testing of routers, switches, and cellular devices for PMO-managed activities.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Troubleshoot and resolve provisioning issues in collaboration with Engineering, Provisioning, and Support teams.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with project readiness reviews and technical validations prior to shipment or field deployment.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Contribute to continuous improvement of provisioning workflows and documentation within PMO-managed programs.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as a shared technical resource supporting Provisioning and Support teams during peak workloads or operational needs, as capacity allows.</span></span></span></span></li>\n</ul>\n\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\"><span style=\"color:#365f91;\"><span style=\"font-weight:normal;\">Required Qualifications</span></span></span></span></span></h2>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Education: High school diploma or equivalent required.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of technical provisioning, staging, or network equipment configuration.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Working knowledge of networking hardware including routers, switches, and cellular gateways.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Proficiency with firmware management, IP configuration, and basic network setup.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Attention to detail, documentation accuracy, and ability to follow technical procedures.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong collaboration and communication skills for cross-functional coordination.</span></span></span></span></li>\n</ul>\n\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\"><span style=\"color:#365f91;\"><span style=\"font-weight:normal;\">Preferred Qualifications</span></span></span></span></span></h2>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Associate’s degree in electronics, networking, or IT.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">CompTIA Network+ or similar certification.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience supporting managed service or recurring operations environments.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Familiarity with ERP or ticketing systems for asset tracking and project documentation.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Previous experience working in or with product staging and configuration operations.</span></span></span></span></li>\n</ul>\n\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\"><span style=\"color:#365f91;\"><span style=\"font-weight:normal;\">Physical and Environmental Requirements</span></span></span></span></span></h2>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">On-site role requiring hands-on work in a lab environment.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to lift and handle equipment up to 40 lbs.</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Frequent standing, walking, bending, and use of small tools and computing devices.</span></span></span></span></li>\n</ul>\n\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\"><span style=\"color:#365f91;\"><span style=\"font-weight:normal;\">Location</span></span></span></span></span></h2>\n\n<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">INS offices in Richardson, TX or Lenexa, KS</span></span></span></p>\n\n<h2 style=\"margin-top:3px;\"><span style=\"font-size:13pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\"><span style=\"color:#365f91;\"><span style=\"font-weight:normal;\">EEO Statement</span></span></span></span></span></h2>\n\n<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\">Industrial Networking Solutions (INS) is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace and conduct pre-employment substance abuse testing and criminal background checks.</span></span></span></p>\n\n<p style=\"margin-bottom:13px;\"> </p>",
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