Front Desk Agent- Holiday Inn Lloydminster AB

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    "requisitionDescription": "<div><p id=\"isPasted\">Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent- Holiday Inn Lloydminster AB.</p><p>&nbsp;</p><p><strong>Job Purpose:</strong></p><p>Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.</p><ul><li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li><li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li><li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li><li>Promptly respond to and resolve guest complaints</li><li>Answer telephone promptly and properly being polite, courteous, and friendly</li><li>Be friendly, thorough, accurate and efficient in taking reservations</li><li>Be friendly, thorough, accurate and efficient in performing Check-ins</li><li>Be friendly, thorough, accurate and efficient in performing Check-outs &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.</li></ul><ul type=\"disc\"><li>Responsible for greeting every guest with a smile and positive attitude.&nbsp;</li><li>Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.&nbsp;</li><li>Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.</li></ul><ul><li>Use the guests&rsquo; names</li><li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li><li>Handle messages, wake-up calls, mail, and faxes properly</li><li>Assist guests&rsquo; with laundry/dry cleaning needs</li><li>Know of incoming VIPs</li><li>Follow all applicable Company Standard Operating Procedures.</li><li>Perform other assignments as directed by the General Manger.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Qualifications and Requirements:</strong></p><p>High School diploma /Secondary qualification or equivalent.</p><p>Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.</p><p><strong>This job requires the ability to perform the following:</strong></p><ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>Must be able to read and write to facilitate the communication process.</li><li>Requires good communication skills, both verbal and written.</li><li>Must possess basic computational ability.</li><li>Must possess basic computer skills.</li><li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li><li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li><li>Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.</li><li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>Must be able to lift up to 20 lbs occasionally.</li><li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li><li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>Ability to spend extended lengths of time viewing a computer screen.</li><li>Requires manual dexterity to use and operate all necessary equipment.</li><li>Must have finger dexterity to be able to operate office equipment</li></ul><p><strong>&nbsp;</strong></p><p><strong>Other:</strong></p><ul><li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul><p><strong>&nbsp;</strong></p><p><strong>Amazing Benefits At A Glance:</strong></p><ul type=\"disc\"><li>Starting wage $16.00</li><li>Team Driven and Values Based Culture</li><li>Same-day pay available</li><li>Medical and Dental Benefits&nbsp;</li><li>Career Growth Opportunities/ Manager Training Program</li><li>Reduced Room Rates throughout the portfolio</li><li>Third Party Perks (Movie Tickets, Attractions, Other)</li><li>Employee discount</li><li>Parental leave</li><li>Referral program</li></ul><p>&nbsp;</p><p>&nbsp;</p></div>\n",
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