Payment Monitoring Specialist

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    "location": {
      "city": "Cyprus",
      "state": "Ypsonas",
      "postalCode": "4180",
      "addressCountry": "Greece"
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    "datePosted": "2026-05-25",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt; font-weight: bold\">Join FxPro</span><span style=\"font-size: 12pt\">: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 600 employees representing 40 nationalities, making it an exciting and dynamic workplace. At </span><span style=\"font-size: 12pt; font-weight: bold\">FxPro</span><span style=\"font-size: 12pt\">, we see each team member as an integral part of our success story.</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">As a<span> </span><span style=\"font-weight: bold\">Payment Monitoring Specialist</span>, you will oversee real-time client transactions, resolve payment issues, and support fraud prevention and compliance efforts. Working closely with PSPs, banks, and internal teams, you’ll ensure smooth payment operations and adherence to regulatory standards.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Responsibilities<br><br></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Monitor real-time client deposits and withdrawals across all PSPs, acquirers, and payment channels</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Investigate failed transactions, delays, or anomalies; liaise with PSPs, banks, and internal tech teams to resolve issues</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Produce daily, weekly, and monthly reports on PSP performance, failure reasons, and emerging trends</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Support clients with deposit and withdrawal issues in collaboration with the client accounting team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Assist fraud prevention and compliance teams by flagging suspicious or unusual transaction patterns</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintain monitoring dashboards and configure alerts for downtime, high decline ratios, or abnormal payment behaviors</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Contribute to onboarding and testing of new PSPs, payment methods, and routing strategies</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Work closely with Risk, Compliance, and Operations teams to ensure adherence to AML, PCI DSS, PSD2, and local regulatory requirements</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Requirements<br><br></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Bachelor’s degree in Finance, Economics, Business, IT, or related field</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">3+ years of experience in payments monitoring, PSP operations, or back-office within a brokerage, fintech, or financial services company</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong analytical mindset with the ability to interpret payment data and identify trends</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Familiarity with CFD/FX brokerage operations and common payment challenges (e.g., chargebacks, high decline rates, regional payment preferences)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience working with multiple PSPs, acquirers, and card schemes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Basic understanding of compliance requirements relevant to card acquiring, including AML, PCI DSS, and PSD2</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Excellent troubleshooting, communication, and escalation management skills<br></span><br></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Our benefits</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Competitive compensation package</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Medical insurance</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Provident fund</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">In-house gym with a personal trainer</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Free daily lunch catering, snacks, and beverages</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Company discount card for various products &amp; services</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">21 days of annual leave and 10 days of sick leave annually</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Shuttle bus service from Limassol</span></li>\n</ul>",
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