Overnight Guest Service Agent/Valet-$13.00+tips

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    "requisitionDescription": "<div><div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p><strong>Job Description &ndash; Overnight Guest Service Agent</strong></p><p>&nbsp;</p><p>Hotel Emma is seeking passionate, service driven candidates for the position of Overnight Guest Service Agent.</p><p>&nbsp;</p><p><strong><u>Purpose of the Position:</u></strong></p><p>To provide exceptional service to all guests, fellow team members and visitors, in addition to performing night audit procedures. &nbsp;&nbsp;</p><p><strong><u>&nbsp;</u></strong></p><p><strong><u>Primary Responsibilities:</u></strong></p><p>Duties are as follows but not limited to:</p><ul><li>Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values &amp; Behaviors.</li><li>Ensure the accurate completion of night audit functions. Must be able to perform all night audit functions if needed. &nbsp;</li><li>Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.</li><li>Maintain complete knowledge of guest room types, locations and room numbers/names. &nbsp;</li><li>Handle incoming calls with an emphasis on guest service according to the Standard Operating Procedure for Telephone Etiquette, communicating information, and influencing call conversion.&nbsp;</li><li>Processes work order/guest requests through designated systems and channels.&nbsp;</li><li>Handle incoming Switchboard/PBX phone calls and internal phone calls from guest rooms and other hotel departments. Field guest requests in a professional, proactive manner.</li><li>Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.&nbsp;</li><li>Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.</li><li>Take guests&rsquo; food &amp; beverage orders, utilizing suggestive selling techniques and following all departmental standards. Ensure accuracy of guests name and room number of each order for delivery.&nbsp;Input orders into Micros POS system; ensure authorization for room charges.</li><li>Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands.</li><li>Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list.</li><li>Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.&nbsp;</li><li>Interact with other team members in a professional manner, and assist other departments as needed.&nbsp;</li><li>Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager.&nbsp;</li><li>Report to work for scheduled shift, on time and in accordance with company policy.</li><li>Know and comply with all company policies and procedures pertaining to this position and its duties.</li></ul><p>&nbsp;</p><ul><li>Provide support when there is a queue which includes and not limited to proactively welcome all guests with a smile and genuine care for their Hotel Emma experience, complete all registration procedures, including establishing payment method, confirmation of reservation details, and communication of hotel amenities/services and ensure that all arriving guests are offered a welcome tour and are walked to their guest room.</li><li>Work closely with the Bellman to coordinate guest requests for the House car.</li><li>Work closely with Loss Prevention for incoming guest packages to notify guest according to the Standard Operating Procedure.</li><li>Takes pride in personal appearance and follows hotel grooming guidelines.&nbsp;</li><li>Be knowledgeable of all emergency procedures and hotel policies.</li></ul><p>&nbsp;</p><p>&nbsp;</p><p><strong><u>Job Requirements:</u></strong></p><ul><li>Position requires effective communication with guests and co-workers. &nbsp;&nbsp;</li><li>Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.</li><li>Twelve months related experience and related experience with Micros Point of Sale System.</li></ul><p>Ability to work an early morning/evening/night schedule with shifts ending as late as 11</p>\n    </div>\n  </div></div>\n",
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