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Home › Companies › D28e1fd6 3f2b 47d8 A5ab 77cc898d2a6b 19000101 000001 › Customer Service Rep

Customer Service Rep

D28e1fd6 3f2b 47d8 A5ab 77cc898d2a6b 19000101 000001 · Kalamazoo, MI, US, Kalamazoo, MI · Active · $15–$17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD28e1fd6 3f2b 47d8 A5ab 77cc898d2a6b 19000101 000001
TitleCustomer Service Rep
Normalized title-
Department / team-
LocationKalamazoo, MI, United States
Work model-
Employment typePart Time
Salary$15–$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-19 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from D28e1fd6 3f2b 47d8 A5ab 77cc898d2a6b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Kalamazoo.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD28e1fd6 3f2b 47d8 A5ab 77cc898d2a6b 19000101 000001
Source7b95a343-2da6-4f28-8613-cd25cdc83edd
ATS providerADP Workforce Now Recruiting

Description

Position Overview Maple Hill Auto Group is looking for a part-time Customer Advocate to help us stay connected to the people we serve. In this role, you’ll monitor customer feedback across online platforms, follow up after sales and service visits, and help surface trends that make us better. You’ll work closely with department managers and support the front desk when needed — all while keeping a genuine focus on the customer experience. If you’re a good communicator who pays attention to details, handles sensitive situations with care, and genuinely enjoys helping people — this is a good fit. Schedule Flexible schedule 4-5 hours a day between 9am-5pm 20-25 hours a week Requirements High school diploma or equivalent Valid and Insurable driver’s license Ability to pass a drug screen (including marijuana) Customer service experience preferred Essential Responsibilities Monitor and respond to customer reviews across online platforms Conduct customer satisfaction follow-ups by phone and email after sales and service visits Identify feedback trends and communicate them to the relevant managers Assist with resolving customer concerns and escalations Maintain the customer feedback database and generate reports Back up reception duties including answering phones and greeting customers Assist with document scanning and filing Benefits Part-time employees at Maple Hill Auto Group receive: Earned sick time per Michigan law (1hr per 30hrs worked) Paid volunteer hours (8 hours annually, prorated by start date) Training and continued education opportunities Join Our Team! If you’re someone who genuinely cares about how customers feel and can communicate that care in writing and on the phone, we’d like to hear from you. Apply to become part of the Maple Hill team — a family-owned dealership that’s been committed to our employees, customers, and Kalamazoo community for over 30 years. Maple Hill Auto Group is an Equal Opportunity Employer

Full job record

Job IDbe5405594ed6d893330d9118549aec669d1df8f9
Org IDa3c1f9b2-134b-4a67-9fba-196cb60557dc
Source ID7b95a343-2da6-4f28-8613-cd25cdc83edd
Board ID7b95a343-2da6-4f28-8613-cd25cdc83edd
Provideradp_workforcenow
Provider Job Key464611
TitleCustomer Service Rep
Normalized Title—
Statusactive
Activeyes
Location TextKalamazoo, MI, US, Kalamazoo, MI
Department—
Team—
Employment Typepart_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMI
CityKalamazoo
Salary Raw15 To 17 (USD) Hourly
Salary Min15
Salary Max17
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d28e1fd6-3f2b-47d8-a5ab-77cc898d2a6b&ccId=19000101_000001&lang=en_US&type=JS&jobId=464611&jwId=9200558079688_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d28e1fd6-3f2b-47d8-a5ab-77cc898d2a6b&ccId=19000101_000001&lang=en_US&type=JS&jobId=464611&jwId=9200558079688_1
First Seen At2026-05-31 18:39:17Z
Last Seen At2026-06-06 12:25:20Z
Last Checked At2026-06-06 12:25:20Z
Last Changed At2026-06-06 12:25:20Z
Inactive At—
Source Posted At2026-03-19 20:35:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d28e1fd6-3f2b-47d8-a5ab-77cc898d2a6b|19000101_000001/date=2026-06-06/2026-06-06T12-25-20-372Z-225e6dd35134640cf776bd2d2a98c05b39a413df1ac756795a0816b38fef8d6d.json
Event Fields
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  "last_changed_at": "2026-06-06T12:25:20.688Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
    "raw": "Kalamazoo, MI, US, Kalamazoo, MI",
    "city": "Kalamazoo",
    "region": "MI",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "inferred_at": "2026-06-06T12:25:20.686Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
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      "city": "Kalamazoo",
      "region": "MI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
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  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;border:none;padding:0in;' data-pasted=\"true\"><strong><span style=\"font-size: 17px; color: rgb(26, 26, 26); font-family: arial, sans-serif;\">Position Overview</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;'><span style=\"font-family: arial,sans-serif;\">Maple Hill Auto Group is looking for a part-time Customer Advocate to help us stay connected to the people we serve. In this role, you&rsquo;ll monitor customer feedback across online platforms, follow up after sales and service visits, and help surface trends that make us better. You&rsquo;ll work closely with department managers and support the front desk when needed &mdash; all while keeping a genuine focus on the customer experience.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;'><span style=\"font-family: arial,sans-serif;\">If you&rsquo;re a good communicator who pays attention to details, handles sensitive situations with care, and genuinely enjoys helping people &mdash; this is a good fit.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;border:none;padding:0in;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size:17px;color:#1A1A1A;\">Schedule</span></strong></span></p><ul><li style=\"font-size: 15px; font-family: arial, sans-serif; margin-top: 3pt; margin-right: 0in; margin-bottom: 3pt;\">Flexible schedule&nbsp;</li><li style=\"font-size: 15px; font-family: arial, sans-serif; margin-top: 3pt; margin-right: 0in; margin-bottom: 3pt;\">4-5 hours a day between 9am-5pm&nbsp;</li><li style=\"font-size: 15px; font-family: arial, sans-serif; margin-top: 3pt; margin-right: 0in; margin-bottom: 3pt;\">20-25 hours a week</li></ul><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;border:none;padding:0in;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size:17px;color:#1A1A1A;\">Requirements</span></strong></span></p><div style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">High school diploma or equivalent</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Valid and Insurable driver&rsquo;s license</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Ability to pass a drug screen (including marijuana)</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Customer service experience preferred</li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;border:none;padding:0in;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size:17px;color:#1A1A1A;\">Essential Responsibilities</span></strong></span></p><div style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Monitor and respond to customer reviews across online platforms</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Conduct customer satisfaction follow-ups by phone and email after sales and service visits</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Identify feedback trends and communicate them to the relevant managers</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Assist with resolving customer concerns and escalations</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Maintain the customer feedback database and generate reports</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Back up reception duties including answering phones and greeting customers</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Assist with document scanning and filing</li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;border:none;padding:0in;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size:17px;color:#1A1A1A;\">Benefits</span></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;'><span style=\"font-family: arial,sans-serif;\">Part-time employees at Maple Hill Auto Group receive:</span></p><div style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Earned sick time per Michigan law (1hr per 30hrs worked)</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Paid volunteer hours (8 hours annually, prorated by start date)</li><li style=\"margin: 0in; font-size: 15px; font-family: arial, sans-serif;\">Training and continued education opportunities</li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:12.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;border:none;padding:0in;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size:17px;color:#1A1A1A;\">Join Our Team!</span></strong></span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;'><span style=\"font-family: arial,sans-serif;\">If you&rsquo;re someone who genuinely cares about how customers feel and can communicate that care in writing and on the phone, we&rsquo;d like to hear from you. Apply to become part of the Maple Hill team &mdash; a family-owned dealership that&rsquo;s been committed to our employees, customers, and Kalamazoo community for over 30 years.</span></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin-top:3.0pt;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;text-align:center;'><em><span style=\"font-size:12px;color:#666666;\">Maple Hill Auto Group is an Equal Opportunity Employer</span></em></p>\n",
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