Retail Attendant (Part-Time) - Caribe Royale Orlando Hotel

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    "description": "<p><u>Scope of Position</u></p>\r\n\r\n<p style=\"text-align: justify;\">The Retail Attendant is responsible for providing exceptional guest service while supporting the daily operations of the hotel&#39;s retail gift shop. This role assists guests with purchases, maintains merchandise displays, processes transactions accurately, and ensures the retail area is clean, organized, and fully stocked. The Retail Attendant plays a key role in enhancing the guest experience by creating a welcoming environment and offering knowledgeable, courteous service.</p>\r\n\r\n<p><u>Position Requirements</u></p>\r\n\r\n<ul>\r\n\t<li>Professional demeanor appropriate for a resort environment.</li>\r\n\t<li>Minimum of one (1) year retail experience preferred, preferably in a hotel or resort environment.</li>\r\n\t<li>Previous cash handling and Point of Sale (POS) experience.</li>\r\n\t<li>Demonstrate outstanding guest service and communication skills.</li>\r\n</ul>\r\n\r\n<p><u>Responsibilities</u></p>\r\n\r\n<ul>\r\n\t<li>Greet and acknowledge each guest promptly (using the guest&rsquo;s name when known) with hotel greeting standard.</li>\r\n\t<li>Assist guests with product selections and answer questions regarding merchandise, food and beverage items, and hotel offerings.</li>\r\n\t<li>Operate the point-of-sale (POS) system and process cash, credit card, and room charge transactions accurately.</li>\r\n\t<li>Maintain proper cash-handling procedures and balance cash drawers at the beginning and end of each shift.</li>\r\n\t<li>Stock shelves, coolers, and displays while ensuring products are attractively presented and readily available.</li>\r\n\t<li>Monitor inventory levels and notify management of low-stock items or replenishment needs.</li>\r\n\t<li>Ensure merchandise is properly labeled, priced, and organized according to company standards.</li>\r\n\t<li>Maintain cleanliness and organization of the retail area, storage rooms, displays, and workstations.</li>\r\n\t<li>Rotate food and beverage products using FIFO (First In, First Out) inventory practices and monitor expiration dates.</li>\r\n\t<li>Assist with receiving, unpacking, and storing merchandise deliveries.</li>\r\n\t<li>Promote hotel services, amenities, and special promotions when appropriate.</li>\r\n\t<li>Address guest concerns or complaints professionally and escalate issues when necessary.</li>\r\n\t<li>Perform any other reasonable duties as required by management.</li>\r\n</ul>\r\n\r\n<p><u>Education</u></p>\r\n\r\n<ul>\r\n\t<li>High school diploma or GED</li>\r\n</ul>\r\n\r\n<p><u>Skills and Abilities </u></p>\r\n\r\n<ul>\r\n\t<li>Ability to communicate in the English language; Second language is a plus.</li>\r\n\t<li>Must be able to work with basic arithmetic functions.</li>\r\n\t<li>Using basic computer hardware and software.</li>\r\n\t<li>Willing to work flexible schedules including holidays and weekends.</li>\r\n\t<li>Proficient in performing multiple tasks.</li>\r\n\t<li>Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.</li>\r\n\t<li>Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).</li>\r\n\t<li>Previous knowledge of PMS system preferred, including Opera or similar programs, is beneficial, but not a requirement.</li>\r\n</ul>\r\n\r\n<p><u>Physical Requirements </u></p>\r\n\r\n<ul>\r\n\t<li>Must be able to work in a fast-paced environment, be physically fit in order to lift, pull and push items up to 50 pounds.</li>\r\n\t<li>Requires standing/walking/reaching and bending throughout shift.</li>\r\n</ul>\r\n",
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