SIL Service Manager

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    "region": "New South Wales",
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  "list_job": {
    "id": "182",
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    "location": {
      "city": "Wollongong",
      "state": "New South Wales"
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    "jobOpeningName": "SIL Service Manager",
    "departmentLabel": "Wollongong SIL",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Wollongong",
      "state": "New South Wales",
      "postalCode": "2500",
      "addressCountry": "Australia"
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    "datePosted": "2026-05-29",
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    "description": "<p><span style=\"font-weight: bold\">SIL Service Manager - Wollongong NSW</span></p>\n<p><span style=\"font-weight: bold\">Full Time Position</span></p>\n<p><span style=\"font-weight: bold\">Salary: $97,719.44 per annum + superannuation</span></p>\n<p><span style=\"font-weight: bold\">Lead SIL services where your leadership actually matters</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the role</span></p>\n<p><br></p>\n<p>As the<span> </span><span style=\"font-weight: bold\">SIL Service Manager</span>, you will oversee the day-to-day operations, quality, safety and compliance of SIL homes across Wollongong and one Sydney-based home.</p>\n<p>You will work closely with Team Leaders, support workers, participants, families, guardians, Behaviour Practitioners, Support Coordinators, Allied Health professionals, HR, workforce/rostering and senior management.</p>\n<p>Your role will be to make sure each home is operating safely, consistently and in line with participant needs, NDIS requirements and SHCS expectations.</p>\n<p>You will not be expected to do everything yourself. A key part of this role is building strong Team Leaders, setting clear expectations, following up properly and making sure concerns are managed early.</p>\n<p>This role also includes staff leadership responsibilities, including coaching, supervision, performance support, conduct management and disciplinary processes where required, in line with SHCS policy and HR guidance.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What you’ll be doing</span></p>\n<p><br></p>\n<p>In this role, you will:</p>\n<ul>\n<li>oversee SIL operations across Wollongong and one Sydney SIL home;</li>\n<li>provide leadership, coaching and accountability to Team Leaders;</li>\n<li>complete regular site visits, house checks and quality reviews;</li>\n<li>support homes with both low and high complexity participant needs;</li>\n<li>monitor roster risks, staffing ratios, active nights and operational gaps;</li>\n<li>review incidents, ABC data, case notes, medication concerns and environmental risks;</li>\n<li>support safe responses to behaviours of concern, medical changes and participant risk;</li>\n<li>ensure supports align with participant support plans, behaviour support plans, mealtime plans, medication requirements and daily routines;</li>\n<li>work with the rostering/workforce team to support safe and appropriate staffing;</li>\n<li>maintain positive communication with participants, families, guardians, Support Coordinators and external stakeholders;</li>\n<li>support participant onboarding and transitions into SIL services;</li>\n<li>assist Team Leaders with worker performance concerns, house standards and follow-up actions;</li>\n<li>complete staff check-ins, supervision discussions and debriefs where required;</li>\n<li>support employee performance management, including informal coaching, letters of concern, performance improvement actions and disciplinary processes in consultation with HR/senior management;</li>\n<li>assist with recruitment, onboarding and induction of staff into SIL homes;</li>\n<li>identify staff training needs and support workforce capability across homes;</li>\n<li>escalate serious risks, complaints, safeguarding concerns or operational issues to senior management;</li>\n<li>help build a positive, accountable and respectful culture across SIL homes.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Employee leadership responsibilities</span><br></p>\n<p>This role has a strong people leadership focus. You will be expected to support Team Leaders and staff to understand expectations, improve practice and maintain professional standards.</p>\n<p>This includes:</p>\n<ul>\n<li>coaching Team Leaders to manage their homes confidently;</li>\n<li>identifying staff performance or conduct concerns early;</li>\n<li>documenting concerns clearly and factually;</li>\n<li>supporting informal performance discussions;</li>\n<li>conducting or supporting low-risk disciplinary meetings where appropriate;</li>\n<li>escalating higher-risk employee matters to HR and senior management;</li>\n<li>supporting staff development, training and performance improvement;</li>\n<li>ensuring Team Leaders are not carrying unresolved staff issues alone;</li>\n<li>helping create a workplace culture that is respectful, accountable and safe.</li>\n</ul>\n<p>This role is not about being punitive. It is about setting clear expectations, supporting staff properly and acting early when standards are not being met.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Who we’re looking for</span></p>\n<p>We are looking for someone who is confident, practical and people-focused.</p>\n<p>You will suit this role if you:</p>\n<ul>\n<li>understand how SIL services operate day to day;</li>\n<li>can work across behaviours, medical needs, mental health, personal care and complex support needs;</li>\n<li>can lead Team Leaders without micromanaging;</li>\n<li>can balance compassion with accountability;</li>\n<li>communicate clearly and professionally;</li>\n<li>build rapport with participants, families, workers and stakeholders;</li>\n<li>can have difficult conversations respectfully and confidently;</li>\n<li>stay calm when things become urgent, emotional or complex;</li>\n<li>follow through on what you say you will do;</li>\n<li>understand documentation, boundaries, risk and escalation pathways;</li>\n<li>can identify problems early and work towards practical solutions;</li>\n<li>care about creating safe, respectful and person-centred homes.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Essential requirements</span></p>\n<p>To be considered for this role, you must have:</p>\n<ul>\n<li><span style=\"font-weight: bold\">minimum Certificate IV in Disability</span>, Community Services, Individual Support, Mental Health or a related field;</li>\n<li><span style=\"font-weight: bold\">minimum 2–3 years’ experience working within Supported Independent Living services;</span></li>\n<li>previous leadership or management experience within SIL, disability accommodation, residential care or complex support settings;</li>\n<li>experience supporting participants with a range of needs, including behaviours of concern, psychosocial disability, medical needs or complex care requirements;</li>\n<li>strong understanding of SIL operations, including routines, staffing ratios, active nights, incidents, medication processes and house standards;</li>\n<li>experience leading Team Leaders, Senior Support Workers or disability support teams;</li>\n<li>experience supporting staff performance, supervision, coaching or disciplinary processes;</li>\n<li>understanding of NDIS Practice Standards, quality, safeguarding and participant rights;</li>\n<li>experience managing incidents, complaints, family/guardian concerns and worker performance matters;</li>\n<li>strong written and verbal communication skills;</li>\n<li>current NDIS Worker Screening Check, or willingness to obtain;</li>\n<li>current Working with Children Check, or willingness to obtain if required;</li>\n<li>current driver’s licence and reliable vehicle</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Highly regarded</span><br></p>\n<p>The following experience will be highly valued:</p>\n<ul>\n<li>restrictive practices and behaviour support plans;</li>\n<li>reportable incidents and incident follow-up;</li>\n<li>medication management, manual handling, mealtime support and medical escalation;</li>\n<li>SCHADS Award and disability workforce management;</li>\n<li>recruitment, onboarding, staff supervision or performance review experience;</li>\n<li>ShiftCare, BambooHR or similar systems;</li>\n<li>overseeing multiple SIL homes;</li>\n<li>leadership or management qualifications.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What we offer</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">$97,719.44 per annum + superannuation</span></li>\n<li>Salary inclusive of applicable flexi, on-call, reasonable additional time, first aid and travel allowances</li>\n<li>Full-time leadership role</li>\n<li><span style=\"font-weight: bold\">1 hybrid work-from-home day per week</span></li>\n<li>Phone and laptop provided</li>\n<li>EAP support</li>\n<li>Ongoing training and professional development</li>\n<li>Supportive senior leadership team</li>\n<li>Opportunity to strengthen and shape SIL operations</li>\n<li>A role where your leadership has real impact</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Sydney Health &amp; Care Services</span><br></p>\n<p>Sydney Health &amp; Care Services provides person-centred disability supports across Supported Independent Living, In-Home Care and Allied Health services.</p>\n<p>Our SIL homes support participants with a range of needs, from everyday daily living support through to more complex behavioural, medical and psychosocial support.</p>\n<p>We are looking for a leader who can support our Team Leaders, maintain strong standards across homes, and help create safe, respectful and well-run services.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">How to apply</span></p>\n<p>Please submit your resume and a short cover letter outlining your experience in SIL, disability services or residential leadership.</p>\n<p>We are looking for someone who can bring structure, accountability, professionalism and genuine care to the role.</p>",
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