(Help Desk) - Level 2

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Ada, Michigan, 49301, United States",
    "city": "Ada",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:28:33.382Z",
  "launch_scope": {
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    "included": true,
    "location": {
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      "city": "Ada",
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      "country": "United States",
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      "confidence": 0.95
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    "countries": [
      "United States"
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
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  "list_job": {
    "id": "21",
    "isRemote": null,
    "location": {
      "city": "Ada",
      "state": "Michigan"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18430",
    "locationType": "2",
    "jobOpeningName": "(Help Desk) - Level 2",
    "departmentLabel": "IT",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Ada",
      "state": "Michigan",
      "postalCode": "49301",
      "addressCountry": "United States"
    },
    "datePosted": "2025-02-21",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"color: #0d0d0d; font-size: 22px\"><span>Help Desk Level 2 Job Description Overview</span></span></span><span style=\"color: #0d0d0d; font-size: 22px\"> </span></p>\n<p><span style=\"color: #404040; font-size: 15px\"><span>Verdant TCS</span></span><span style=\"color: #404040; font-size: 15px\"><span> is a leading company in </span></span><span style=\"color: #404040; font-size: 15px\"><span>IT Managed Services and Managed IT security systems</span></span><span style=\"color: #404040; font-size: 15px\"><span>. We're now hiring a Help Desk Technician </span></span><span style=\"color: #404040; font-size: 15px\"><span>to help us keep growing. </span></span><span style=\"color: #404040; font-size: 15px\"> This is a perfect opportunity for college computer science or MIS/IS students to get paid work experience and work toward internship credit.  This is also a great springboard position with someone with 1-5 years of help desk experience to move more into engineering work long term.  As our help desk technicians get to work on project work from time to time, and more IT administration tasks that engineers work on. <br><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #0d0d0d; font-size: 18px\"><span>Responsibilities for Help Desk Technician</span></span></span><span style=\"color: #0d0d0d; font-size: 18px\"> </span></p>\n<ul>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Manage Help Desk tickets in a timely manner</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Respond to customer issues via phone, email and computer chat</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Provide customer assistance</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Document customer interactions</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Run diagnostics to resolve customer reported issues</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Escalate issues to the next Tier with next level of difficulty</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Install, make changes and repair computer hardware and software</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Follow-up with customers to ensure issues are resolved</span></span><br></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Customer Onsite Visits and Onsite Support</span></span><span style=\"color: #404040; font-size: 15px\"><br></span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Willing to do light System and Network Admin work and grow into an Associate System Admin full time. </span></span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Willing to do project work during down time, racking network equipment, and learning system admin duties. </span></span>\n<ul>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Patch </span></span><span>management</span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Scripting</span></span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Network Deployment of Meraki Equipment</span></span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Manage Meraki Networks for Clients</span></span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Learn Azure and Cloud systems for administration</span></span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Learn 3cx VOIP cloud phone system</span></span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Printer and Copier deployment with Paper Cut Hive Cloud setup</span></span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>etc..</span></span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"color: #0d0d0d; font-size: 18px\"><span>Qualifications for Help Desk Technician</span></span><span style=\"color: #0d0d0d; font-size: 18px\"> </span></p>\n<ul>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Proficiency with</span></span><span style=\"color: #404040; font-size: 15px\"><span> i</span></span><span style=\"color: #404040; font-size: 15px\"><span>OS</span></span><span style=\"color: #404040; font-size: 15px\"><span> and Windows</span></span><span style=\"color: #404040; font-size: 15px\"><span> computers</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Excellent oral communication skills</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Detail oriented in order to keep detailed notes on tickets</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Ability to diagnose and resolve basic computer technical issues</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Knowledge of </span></span><span style=\"color: #404040; font-size: 15px\"><span>Microsoft Office </span></span><span style=\"color: #404040; font-size: 15px\"><span>365</span></span><span style=\"color: #404040; font-size: 15px\"><span>, Google G-Suite, and other domain</span></span><span style=\"color: #404040; font-size: 15px\"><span> services</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"color: #404040; font-size: 15px\"><span>Email Client Configurations</span></span><span style=\"color: #404040; font-size: 15px\"> </span></li>\n<li><span style=\"font-size: 15px\"><span>Networking (basic understanding of switches, firewalls, VPN clients, wireless networking)</span></span><span style=\"font-size: 15px\"> </span></li>\n<li><span style=\"font-size: 15px\"><span>Basic experience with Windows Server Active Directory, DNS, DHCP</span></span><span style=\"font-size: 15px\"> </span></li>\n</ul>\n<p><span style=\"color: #404040; font-size: 15px\"> </span></p>\n<p><span style=\"font-size: 15px\"> Shifts will run 8-5 p.m. ,  Monday thru Friday, rotational on-call after hour support </span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">This is an at-will employment position. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 15px\">Verdant TCS is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</span></p>\n<p><br></p>",
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    "jobOpeningName": "(Help Desk) - Level 2",
    "departmentLabel": "IT",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://verdanttcs.bamboohr.com/careers/21",
    "employmentStatusLabel": "Full-Time"
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}