Sr. Account Manager

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  "language": "en",
  "location": {
    "raw": "Diamond Bar, California, 91765, United States",
    "city": "Diamond Bar",
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    "country": "United States",
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  "remote_policy": "hybrid",
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  "list_job": {
    "id": "380",
    "isRemote": null,
    "location": {
      "city": "Diamond Bar",
      "state": "California"
    },
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    "departmentId": "18358",
    "locationType": "2",
    "jobOpeningName": "Sr. Account Manager",
    "departmentLabel": "Sales & Marketing (SSM)",
    "employmentStatusLabel": "Full Time"
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    "location": {
      "city": "Diamond Bar",
      "state": "California",
      "postalCode": "91765",
      "addressCountry": "United States"
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    "datePosted": "2026-04-02",
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    "description": "<p><span>Zenlayer is seeking a results-driven and strategic <span style=\"font-weight: bold\">Sr. Account Manager </span>to lead our Mid-Market Sales organization. You will play a crucial role in enhancing client partnerships and delivering exceptional service to our existing clients. The position will also be responsible for growing a team of Account Managers, fostering a culture of excellence, and supporting team success through guidance, collaboration, and strategic oversight.<br></span></p>\n<p><br></p>\n<p><span>This is a hybrid role based in our Diamond Bar office, with the flexibility to work remotely a portion of the week.</span></p>\n<p><span><br></span><span><span style=\"font-weight: bold\">Duties &amp; Responsibilities:<br></span></span></p>\n<ul>\n<li>Oversee the daily operations of Account Management team, cultivating a culture of accountability, collaboration, and high performance.<br></li>\n<li>Mentor and develop Account Managers through regular feedback sessions, one-on-ones, and performance evaluations, enabling them to provide top-tier service to our clients.<br></li>\n<li>Collaborate closely with Sales and Product teams to align on revenue targets, understand client needs, and identify strategic growth opportunities across a diverse portfolio..<br></li>\n<li>Ensure seamless execution of client onboarding and project delivery – monitoring progress, troubleshooting issues, and maintaining billing accuracy to uphold operational excellence.<br></li>\n<li>Partner cross-functionally with internal teams, including Sales, Technical Support, and Product Development, to address client queries, enhance workflows, and introduce innovative solutions or service offerings.<br></li>\n<li>Develop and maintain strong relationships with clients by participating in key meetings, addressing escalations, and uncovering upselling or optimization opportunities.<br></li>\n<li>Champion the adoption of company-wide initiatives, new services, and client engagement programs in collaboration with the Director of Account Management.<br></li>\n<li>Spearhead onboarding and training for new team members, ensuring they have a clear understanding of our process standards and service expectations.<br></li>\n<li>Track and analyze key performance indicators such as client satisfaction, team performance, and service level agreements to drive continuous improvement and business growth.<br></li>\n</ul>\n<p><span><br></span></p>\n<p><span><span style=\"font-weight: bold\">Required Qualifications:<br></span></span></p>\n<ul>\n<li>Bachelor's degree from an accredited institution or equivalent professional experience.<br></li>\n<li>Minimum of 6 years of experience in account management or client services, preferably within the technology or telecommunications sector.<br></li>\n<li>At least 2 years of demonstrated leadership experience in a people management role.<br></li>\n<li>Proven expertise in onboarding and training new hires, fostering a consistent understanding of service standards.<br></li>\n<li>Experience with various client management tools and platforms, with a strong grasp of performance metrics and analytics.<br></li>\n<li>Ability to multitask and thrive in a fast-paced, dynamic environment.<br></li>\n<li>Highly organized with strong attention to detail and efficiency.<br></li>\n<li>Exceptional written and verbal communication skills, with a proactive and solutions-oriented mindset.<br></li>\n<li>Skilled in problem-solving and navigating complex client challenges to deliver impactful resolutions.</li>\n</ul>",
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    "jobOpeningName": "Sr. Account Manager",
    "departmentLabel": "Sales & Marketing (SSM)",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://zenlayer.bamboohr.com/careers/380",
    "employmentStatusLabel": "Full Time"
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