Account Renewal Specialist

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    "description": "<p>We are looking for a proactive and detail-oriented <span style=\"font-weight: bold\">Account Renewal Specialist</span> to own and manage the end-to-end renewal lifecycle for our existing client base. In this role, you will serve as a key point of contact for clients approaching contract renewal, ensuring smooth, timely renewals while identifying opportunities to strengthen long-term relationships. You will collaborate closely with Legal, Customer Success, and Finance teams to drive renewal outcomes and protect revenue retention. </p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span><span> <span style=\"font-weight: bold\">On Site Paraguay and</span></span><span style=\"font-weight: bold\"> LATAM</span><span> </span>100% Remote. Working hours are based on the US Central-Eastern Time Zone.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About Us:</span></p>\n<p><span style=\"font-size: 12pt\">Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>Job Functions, Essential Duties and Responsibilities:</span></span><span> </span></p>\n<ul>\n<li>Own the complete renewal cycle for assigned client accounts, from early expiration awareness through contract execution. </li>\n<li>Proactively communicate with clients ahead of renewal dates to review upcoming expirations, pricing structures, contract terms, and available renewal options. </li>\n<li>Develop and execute renewal strategies tailored to each client's needs and risk profile. </li>\n<li>Negotiate renewal terms in alignment with company pricing guidelines and client expectations. </li>\n<li>Partner with Legal to ensure contract terms are accurate, compliant, and processed in a timely manner. </li>\n<li>Work alongside Client Services Managers to align on client health scores and renewal readiness. </li>\n<li>Coordinate with Finance to confirm billing accuracy, process invoicing, and resolve any outstanding account issues prior to renewal. </li>\n<li>Serve as the connective tissue between client-facing and internal teams throughout the renewal process. <br></li>\n<li>Maintain accurate and up-to-date account records, billing details, and renewal activity logs in the CRM and company portal.</li>\n<li>Track and report on renewal pipeline status, win/loss data, and key account metrics. </li>\n<li> Ensure all contract documentation, renewal notices, and communications are logged and accessible. </li>\n<li>Continuously assess client health indicators to identify accounts at risk of non-renewal or churn.</li>\n<li>Escalate at-risk accounts to the appropriate internal stakeholders with relevant context and recommended actions. </li>\n<li>Monitor engagement signals and proactively surface retention concerns before they become critical.  </li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Experience, Skills, Knowledge Requirements</span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li>2+ years of experience in account management, renewals, sales operations, or a related client-facing role. </li>\n<li>Demonstrated ability to manage a high-volume book of business with attention to detail and follow-through. </li>\n<li>Strong communication and negotiation skills, with the ability to build trust with clients and internal stakeholders alike.</li>\n<li>Experience working with CRM platforms (e.g., Salesforce, HubSpot) and maintaining accurate records. <br></li>\n<li>Ability to prioritize effectively and manage multiple renewal timelines simultaneously. </li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Nice to Have Skills</span></span><span> </span></p>\n<ul>\n<li>Experience in a SaaS, technology, or subscription-based business environment. </li>\n<li>Familiarity with contract review processes and working alongside Legal or Finance teams. </li>\n<li>Exposure to customer health scoring frameworks and churn prevention strategies. </li>\n<li>Proficiency with reporting tools or dashboards used to track renewal KPIs. <br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Flexible working hours and remote work options.</span></li>\n<li><span style=\"font-size: 12pt\">Opportunities for professional growth and development.</span></li>\n<li><span style=\"font-size: 12pt\">A collaborative and inclusive work environment.</span></li>\n<li><span style=\"font-size: 12pt\">The chance to work on impactful projects with a talented team.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent compensation in USD.</span></li>\n<li><span style=\"font-size: 12pt\">Hardware and software setup (mandatory).</span></li>\n</ul>",
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