Training Specialist

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  "source_hash": "bae88abe07548d8710aafb5ca3d188fb30fdc8a2fb82db85bd10b457f0c82887",
  "last_changed_at": "2026-06-19T07:56:23.454Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "1 Remote",
    "city": "1",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-17T07:56:42.886Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "1 Remote",
      "city": "1",
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      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "lists": [
    {
      "text": "What You'll Do:",
      "content": "<div>\n<p>Training Program Design &amp; Delivery (60%)&nbsp;</p>\n\n<li>Design, develop, and implement scalable onboarding and continuous learning programs for Customer Service Representatives in a fast-paced, contact center environment.&nbsp;</li>\n<li>Deliver engaging learning experiences across multiple modalities, including live virtual training, asynchronous learning, and performance-based reinforcement.&nbsp;</li>\n<li>Ensure training content remains current and adaptable to new tools, technologies, processes, and customer service models.&nbsp;</li>\n<li>Partner with Customer Service leadership, Quality Assurance, and other stakeholders to identify skill gaps, assess training needs, and align learning solutions with operational and CX goals.&nbsp;</li>\n<li>Facilitate live, synchronous learning sessions for new hire onboarding, cross-functional upskilling, and ongoing professional development programs.&nbsp;</li>\n<li>Apply adult learning principles and industry best practices to drive learner engagement and knowledge retention.&nbsp;</li>\n\n<p>Performance Enablement &amp; Training Operations (30%)&nbsp;</p>\n\n<li>Measure and evaluate training effectiveness using key performance indicators (KPIs), learner feedback, Quality Assurance trends, and post-training performance metrics.&nbsp;</li>\n<li>Analyze Quality Assurance data to identify opportunities for targeted training and continuous improvement.&nbsp;</li>\n<li>Serve as a liaison across departments to ensure consistent communication, service standards, and training alignment.&nbsp;</li>\n<li>Coordinate and manage training logistics, including scheduling, communications, and session preparation for both synchronous and asynchronous learning.&nbsp;</li>\n<li>Maintain accurate documentation of training activities and outcomes, including attendance, completion rates, and CSR readiness.&nbsp;</li>\n<li>Manage course materials within the Learning Management System (LMS), ensuring content is current, accessible, and accurately tracked.&nbsp;</li>\n\n<p>&nbsp;</p>\n<p>Continuous Improvement &amp; Innovation (10%)&nbsp;</p>\n\n<li>Stay current on contact center, learning and development, and customer experience best practices, incorporating improvements into training programs.&nbsp;</li>\n<li>Support the rollout and adoption of new tools, technologies, frameworks, and operational processes through structured training and enablement.&nbsp;</li>\n<li>Contribute to the ongoing evolution of training standards, learning paths, and enablement strategies as the organization grows.&nbsp;</li>\n\n</div>"
    },
    {
      "text": "What You'll Need to Succeed:",
      "content": "<div>\n<p>Education&nbsp;</p>\n\n<li>Bachelor's degree in Education, Business, Organizational Development, or related field, or equivalent experience.&nbsp;</li>\n\n<p>Experience&nbsp;</p>\n\n<li>3+ years of experience in training, learning and development, customer service, or contact center operations.&nbsp;</li>\n<li>Experience supporting a growing or fast-paced environment preferred.&nbsp;</li>\n<li>Skills &amp; Competencies&nbsp;</li>\n<li>Dynamic and confident facilitator with strong presentation and communication skills.&nbsp;</li>\n<li>Comfortable delivering both soft skills and technical training content in a virtual environment.&nbsp;</li>\n<li>Strong instructional design and content development capabilities.&nbsp;</li>\n<li>Proficiency with LMS platforms, virtual training tools, and Microsoft Office.&nbsp;</li>\n<li>Ability to design scalable learning solutions and adapt quickly to change.&nbsp;</li>\n<li>Strong organizational skills with the ability to manage multiple initiatives and meet deadlines.&nbsp;</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1781111225928,
  "updatedAt": null,
  "categories": {
    "team": "Customer Service",
    "location": "1 Remote",
    "commitment": "Full Time",
    "department": "Shared Services",
    "allLocations": [
      "1 Remote"
    ]
  },
  "salaryRange": null,
  "workplaceType": "remote"
}