Patient Service Representative

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    "requisitionDescription": "<div><div><p><br></p><p data-pasted=\"true\"><strong>JOB TITLE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong> <strong>Patient Service Representative</strong></p><p><strong>&nbsp;Monday-Thursday 8:00-5:00/Friday 8:00-1:00 @ $19.00-$22.00hr.</strong></p><p><strong>JOB SUMMARY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong>Manage and coordinate patient relationship by providing courteous, and &nbsp;professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution.</p><p><strong>&nbsp;</strong><strong>JOB RESPONSIBILITIES &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></p><p><strong>Patient Reception &amp; Experience</strong></p><ul type=\"disc\"><li>Greet arriving patients, ensuring a welcoming and superior patient experience.</li><li>Assist patients with completing necessary forms and consents.</li><li>Adhere to patient confidentiality and records release policies.</li><li>Keep lobby and front reception area clean and organized.</li></ul><p>&nbsp;</p><p><strong>Scheduling &amp; Appointment Management</strong></p><ul type=\"disc\"><li>Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.</li><li>Maintain the daily appointment schedule and notify nursing staff and providers of any changes.</li><li>Manage the automated reminder system and complete required follow-up actions.</li><li>Create and send correspondence to patients who fail to keep appointments, in accordance with policy and provider request.</li><li>Prepare new patient packets for upcoming clinic days.</li></ul><p>&nbsp;</p><p><strong>Patient Registration &amp; Information Management</strong></p><ul type=\"disc\"><li>Register and create records for new patients in the practice management system.</li><li>Update patient demographic and contact information as needed.</li><li>Obtain and verify insurance and other financial information prior to visits.</li><li>Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.</li></ul><p>&nbsp;</p><p><strong>Financial Transactions &amp; Recordkeeping</strong></p><ul type=\"disc\"><li>Request, collect, and record all co-payments, co-insurance, self-pay balances, product sales, and prior balances in accordance with office policy.</li><li>Maintain and balance assigned cash box and reconcile receipts daily.</li><li>Perform end-of-day functions, including managing no-shows, missing charge reports, posting charges, balancing receipts, and preparing bank deposits.</li></ul><p>&nbsp;</p><p><strong>Communication &amp; Coordination</strong></p><ul type=\"disc\"><li>Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.</li><li>Utilize the triage system for patient-related calls in accordance with procedures.</li><li>Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.</li><li>Train others as needed.</li><li>Verify appointment information and coordinate with nursing staff to ensure smooth patient flow.</li><li>Utilize office equipment such as copiers and fax machines to transmit or prepare documents.</li></ul><p>This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary by location; employees are subject to the direction of management at the office, as assigned to meet the ongoing needs of the office and/or organization. &nbsp;</p><p>&nbsp;</p><p><strong>POSITION QUALIFICATIONS&nbsp;</strong></p><p><strong>Minimum Qualifications</strong></p><ul><li>High school graduate</li><li>2+ years customer service experience&nbsp;</li><li>Well-developed written and oral communication skills.</li><li>Demonstrates understanding of customer service principles.</li><li>Working knowledge of computer applications: word processing, medical office management, and spread sheet.&nbsp;</li><li>Ability to accurately record and transmit detailed information.&nbsp;</li><li>Ability to exercise good judgment in evaluating situations and making decisions.&nbsp;</li><li>Ability to use tact and sensitivity to timing in personal transactions.</li><li>Previous experience in operation of office systems: personal computer, printers, copiers, fax, postage machine, telephone systems.&nbsp;</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>2+ years&rsquo; experience in a medical office or other healthcare setting</li><li>Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.</li></ul><p><strong>Physical Requirements</strong></p><ul><li>Prolonged periods of sitting/standing and working at a computer</li><li>Must be able to lift up to 15 lbs. at times</li></ul><p><strong>&nbsp;</strong></p><p><strong>&nbsp;</strong></p><p><strong>VSD CORE VALUES</strong></p><p><strong><em>Having fun</em></strong><strong>.</strong> We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.</p><p><strong><em>Being a team</em></strong><strong>.</strong> We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another &ndash; forming a strong family bond.</p><p><strong><em>Being resilient.</em></strong> We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.</p><p><strong><em>Being accountable</em></strong><strong>.</strong> We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.</p><p><strong><em>Being courageous.</em></strong> We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.</p><p><strong><em>Being entrepreneurial</em></strong><strong>.</strong> We have an owner&rsquo;s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.</p><p><br></p></div></div>\n",
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