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Customer Experience Specialist II

41a778b2 3a5e 42c7 9770 87f62458fb3e 9200871460505 2 · Texas, US · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company41a778b2 3a5e 42c7 9770 87f62458fb3e 9200871460505 2
TitleCustomer Experience Specialist II
Normalized title-
Department / team-
LocationTexas, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 41a778b2 3a5e 42c7 9770 87f62458fb3e 9200871460505 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Texas.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company41a778b2 3a5e 42c7 9770 87f62458fb3e 9200871460505 2
Source4fceef1e-a66d-44d4-976a-a638433ec1b3
ATS providerADP Workforce Now Recruiting

Description

Work Setup: Onsite - San Antonio, TX Employment Type: Full-Time Job Summary: The Customer Experience Specialist II is responsible for supporting complex customer inquiries, escalations, and operational workflows across platform support, transaction support, and trust and safety-related activities. This role serves as an experienced support resource while assisting with escalation handling, workflow coordination, and customer experience improvement initiatives across multiple communication channels. What does a day in the life of a Customer Experience Specialist II look like? Respond to customer inquiries through email, live chat, and community support channels Research and resolve complex account, transaction, wallet, trade, and market-related issues Support verification, KYC, onboarding, and account recovery workflows Handle escalated customer concerns, VIP user requests, and sensitive support situations Review and escalate suspicious activity, fraud indicators, abuse reports, and integrity concerns to appropriate internal teams Coordinate escalation workflows with Trust & Safety, Compliance, Risk, and operational teams Support SLA management, queue monitoring, and escalation tracking activities Document operational issues, support trends, and recurring customer concerns Assist with QA reviews, calibration sessions, and workflow improvement initiatives Support AI-assisted support workflows and operational process enhancements Maintain accurate customer records and escalation documentation within support systems Maintain knowledge of platform operations, customer workflows, escalation procedures, and organizational policies Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications of a Customer Experience Specialist II? Minimum of two (2) years to three (3) years of experience in customer support, customer experience, trust and safety, or a related operational role Experience supporting live chat, email, community support platforms, or digital operations environments Experience handling escalations, sensitive incidents, or VIP customer support scenarios preferred Strong analytical, troubleshooting, and problem-solving skills Strong written and verbal communication skills Ability to manage multiple priorities and escalations in fast-paced environments Ability to identify operational risks and escalate issues appropriately Strong organizational skills and attention to detail Experience supporting QA, SLA management, or workflow improvement activities preferred Adaptable, proactive, and customer-focused approach to operational support responsibilities Ninja Perks and Benefits Competitive compensation Medical, dental and vision insurance Paid time off, birthday leave Opportunities for skills training and personal and professional development Employee Referral Program Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready? Fast-track your application for the Customer Experience Specialist II role and dive straight into your next big opportunity, Access your Instant Interview here: https://alpharun.com/i/Xo-ehSK603QEhWLvoTxQT Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Full job record

Job IDbda9f9cab24ea150bf80812782856e149b713d71
Org IDbac54029-34ae-41c2-9b20-dbcd42f799ac
Source ID4fceef1e-a66d-44d4-976a-a638433ec1b3
Board ID4fceef1e-a66d-44d4-976a-a638433ec1b3
Provideradp_workforcenow
Provider Job Key587209
TitleCustomer Experience Specialist II
Normalized Title—
Statusactive
Activeyes
Location TextTexas, US
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
Region—
CityTexas
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=41a778b2-3a5e-42c7-9770-87f62458fb3e&ccId=9200871460505_2&lang=en_US&type=JS&jobId=587209&jwId=9201232217489_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=41a778b2-3a5e-42c7-9770-87f62458fb3e&ccId=9200871460505_2&lang=en_US&type=JS&jobId=587209&jwId=9201232217489_1
First Seen At2026-05-31 18:30:11Z
Last Seen At2026-06-06 20:24:57Z
Last Checked At2026-06-06 20:24:57Z
Last Changed At2026-06-06 20:24:57Z
Inactive At—
Source Posted At2026-05-26 20:40:00Z
Source Updated At—
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Event Fields
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Extensions
{}
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    "requisitionDescription": "<p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\" data-pasted=\"true\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Work Setup:</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;Onsite - San Antonio, TX</span></p><h3 dir=\"ltr\" style=\"line-height:1.2;text-indent: -36pt;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 0pt 36pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Employment Type:&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Full-Time</span></h3><p><br></p><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Job Summary:&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">The&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Customer Experience Specialist II</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;is responsible for supporting complex customer inquiries, escalations, and operational workflows across platform support, transaction support, and trust and safety-related activities. This role serves as an experienced support resource while assisting with escalation handling, workflow coordination, and customer experience improvement initiatives across multiple communication channels.</span></p><p dir=\"ltr\" style=\"line-height:1.2;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">What does a day in the life of a&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Customer Experience Specialist II</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;look like?</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Respond to customer inquiries through email, live chat, and community support channels</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Research and resolve complex account, transaction, wallet, trade, and market-related issues</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Support verification, KYC, onboarding, and account recovery workflows</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Handle escalated customer concerns, VIP user requests, and sensitive support situations</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Review and escalate suspicious activity, fraud indicators, abuse reports, and integrity concerns to appropriate internal teams</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Coordinate escalation workflows with Trust &amp; Safety, Compliance, Risk, and operational teams</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Support SLA management, queue monitoring, and escalation tracking activities</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Document operational issues, support trends, and recurring customer concerns</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Assist with QA reviews, calibration sessions, and workflow improvement initiatives</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Support AI-assisted support workflows and operational process enhancements</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Maintain accurate customer records and escalation documentation within support systems</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Maintain knowledge of platform operations, customer workflows, escalation procedures, and organizational policies&nbsp;</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Adhere to company policies and procedures</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Meet or exceed performance targets for related KPIs</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Collaborate with other departments as needed</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Perform other duties as assigned</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">What are the required qualifications of a Customer Experience Specialist II?</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Minimum of two (2) years to three (3) years of experience in customer support, customer experience, trust and safety, or a related operational role</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Experience supporting live chat, email, community support platforms, or digital operations environments</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#262321;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Experience handling escalations, sensitive incidents, or VIP customer support scenarios preferred</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#262321;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Strong analytical, troubleshooting, and problem-solving skills</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#262321;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Strong written and verbal communication skills</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#262321;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to manage multiple priorities and escalations in fast-paced environments</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#262321;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ability to identify operational risks and escalate issues appropriately</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#262321;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Strong organizational skills and attention to detail</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#262321;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Experience supporting QA, SLA management, or workflow improvement activities preferred</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#262321;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Adaptable, proactive, and customer-focused approach to operational support responsibilities</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Ninja Perks and Benefits</span></p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px;\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Competitive compensation</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Medical, dental and vision insurance</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Paid time off, birthday leave</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Opportunities for skills training and personal and professional development</span></p></li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family: initial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;\"><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Employee Referral Program</span></p></li></ul><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Experience&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">infinite fun</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;so you can have&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">infinite growth</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">. Discover&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">A Better Way to Grow</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">! Are you ready?</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Fast-track your application for the&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#f9fafb;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Customer Experience Specialist II</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;role and dive straight into your next big opportunity, Access your Instant Interview here:</span><a href=\"https://alpharun.com/i/nYO0AV7DxgXAt7X-Dy8IP\" style=\"text-decoration:none;\" target=\"_blank\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">&nbsp;</span></a><a href=\"https://alpharun.com/i/Xo-ehSK603QEhWLvoTxQT\" style=\"text-decoration:none;\" target=\"_blank\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#1155cc;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">https://alpharun.com/i/Xo-ehSK603QEhWLvoTxQT</span></a></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">Disclaimer:</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.&nbsp;</span></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><br></p><p dir=\"ltr\" style=\"line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">SupportNinja&nbsp;</span><span style=\"font-size:11pt;font-family:Tahoma,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\">is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.</span></p>\n",
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    "requisitionTitle": "Customer Experience Specialist II",
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Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/bda9f9cab24ea150bf80812782856e149b713d71?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/bac54029-34ae-41c2-9b20-dbcd42f799acJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/4fceef1e-a66d-44d4-976a-a638433ec1b3JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/bda9f9cab24ea150bf80812782856e149b713d71/eventsJSON

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