PATIENT CARE CLERK (Referral)

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    "requisitionDescription": "<div><div><p data-pasted=\"true\">Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. &nbsp;We are seeking a Patient Care Clerk for our Patient Services Department, where they will be in charge of the arrangement of the off-site clinical care referral process. <strong>Please note this is for our Harlem Location.</strong></p><p>&nbsp;</p><p><strong>Duties and responsibilities:</strong></p><ul data-pasted=\"true\"><li>Utilizes knowledge of organizational guidelines, eligibility rules and covered benefits to coordinate all approved off-site appointments with participating providers.&nbsp;</li><li>Serves as the liaison between the Health Centers and off-site providers involved in patient care.&nbsp;</li><li>Ensures that referrals are authorized and scheduled in an appropriate timeframe.&nbsp;</li><li>Follows Patient Services workflow process from implementation to timely completion.&nbsp;</li><li>Maintains up-to date knowledge of all external partners&rsquo; requirements and guidelines related to off-site referrals and communication method.&nbsp;</li><li>Follows organizational policies and procedures for the provision of off-site referrals.&nbsp;</li><li>Serves as a resource for providers and patients for the explanation of off-site referral process.&nbsp;</li><li>Appropriately escalates any external resource issues as well as opportunities for improving referral care delivery to supervisor.&nbsp;</li><li>Ensures patient confidentiality and follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI.&nbsp;</li><li>Performs additional job related clerical duties (answering phones, copying, data entry, scanning, etc.) as needed.&nbsp;</li><li>Represents the Health Center to outside providers in a professional manner.&nbsp;</li><li>Updates patient demographics and other data on EMR, as needed.&nbsp;</li><li>Provides excellent customer service.&nbsp;</li><li>Contributes to team effort.&nbsp;</li><li>Assists in other areas, as needed.&nbsp;</li><li>Performs other duties as assigned.&nbsp;</li></ul><p><strong>Education and experience:</strong></p><ul type=\"disc\"><li>2+ years&rsquo; related work experience in a healthcare setting.</li><li>Proficiency with Electronic Medical Record (Cerner preferred).</li><li>Excellent interpersonal, customer service, verbal and written communication skills.</li><li>Knowledge of Microsoft Office and proficient typing skills.</li><li>Ability to manage and effectively follow up on completion of assigned duties.</li><li>Demonstrated ability to take ownership of assigned duties and responsibilities.</li><li>Strong ability to maintain positive and professional relationships with peers.</li><li>Positive work attitude.</li><li>High School Diploma or GED. Associate&rsquo;s Degree preferred.</li><li>Bilingual a plus (Spanish, Mandarin, Cantonese, Creole Polish Russian).</li></ul><p><strong>Compensation/Benefits:</strong></p><ul type=\"disc\"><li>Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents</li><li>Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)</li><li>401(k) Plan</li><li>Life Insurance</li><li>Tuition Reimbursement</li><li>Member&rsquo;s Health Assistance Program</li><li>Pre-Paid Legal Services</li></ul><p>&nbsp;</p></div></div>\n",
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