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CX Project Manager

3ac0c0b7 B658 44c7 Bc43 B2da9281dece 19000101 000001 · US · Remote · Active · $65,000–$75,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3ac0c0b7 B658 44c7 Bc43 B2da9281dece 19000101 000001
TitleCX Project Manager
Normalized title-
Department / team-
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary$65,000–$75,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company3ac0c0b7 B658 44c7 Bc43 B2da9281dece 19000101 000001
Sourceaae38ed2-23a5-41d2-bec5-0829ba0ac976
ATS providerADP Workforce Now Recruiting

Description

Job Title: CX Project Manager Department: Client Experience Reports To: Sr. Manager Client Experience Location: Remote At Skyline Exhibits, we create custom exhibits, without the custom price tag inspiring people to create impactful experiences. Our ultimate focus is empowering clients to succeed. With passion for the customer experience, our team delivers a best-in-class journey for maximum trade show and event success. Since our inception in 1980, we have been recognized as a design leader in the exhibit industry, intent on creating products that help marketers exhibit more easily and efficiently. With over 100 patents, we continue aggressively developing and testing products to evolve your success on the trade show floor. Our exhibit, display and digital experience products help clients elevate their brand on the show floor. Position Overview The Client Experience Project Manager is responsible for proactively managing relationships and ensuring the delivery of high-quality services to Skyline Displays clients. This role takes increased responsibility in process management, client engagement, and team collaboration for projects from start to finish. The Client Experience Project Manager is part of the Client Experience team supporting the execution of strategies that sustain client satisfaction and drive business growth and revenue realization. Essential Responsibilities Client Engagement: Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycle. Project Management: Oversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest quality. Communication : Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfaction. Coordination : Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelines. Documentation: Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each project. Problem-Solving: Monitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. Ability to provide creative and corrective solutions to problems Quoting and Approval: Help gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval process Invoicing: Facilitate invoicing with commercial team, key account managers and finance Project Budget Management: Assist in preparing project proposals, estimates, and manage project remaining within budget and maintaining P&L documentation. Manage information flows, approvals and project closeout activities Client Management : Act as a point of escalation for client issues, resolving them in a manner that maintains positive client relationships. Manage customer expectations to deliver a high level of customer service, managing relationships and communication with all key stakeholders Change Order Management: Identify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentation Fee Preparation: Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all orders. Travel: Be willing to travel as required for project fulfillment. Additional Responsibilities Reporting: Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the team. Project Analysis: Analyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services team. Professional Development: Continue to enhance skills in client services, sales, business, and marketing. Desired Competencies Client Service Excellence: Demonstrates the ability to build and maintain productive relationships with clients, proactively anticipates their needs, and responds swiftly to requests and feedback. Effective Collaboration: Proven ability to work collaboratively with internal and external stakeholders to achieve shared goals and resolve issues. Opportunistically cross-sell and upsell Skyline products and services. Industry Expertise: Competent understanding of industry practices, including reading and interpreting construction drawings, setup prints, and translating design models into actionable plans. Communication Skills: Capable of delivering clear, concise, and tailored communications to various audiences, including written proposals, updates, and documentation. Results-Driven: Able to manage multiple tasks and projects under tight deadlines, delivering results that meet or exceed expectations. Organizational Proficiency: Highly organized with the ability to prioritize tasks, manage schedules, and adapt to changes while maintaining efficiency. Technical Proficiency: Experienced in using Microsoft Office programs and other relevant project management tools such as Adobe Workfront, Smartsheet, Rike or Asana preferred. Adaptability and Learning: Open to feedback, flexible in approach, and committed to continuous learning and development. Qualifications Education : Bachelor’s degree in business administration, marketing, or related field. Experience: Minimum of 1 year in a Project Coordination role or similar position. Skills: Strong organizational and time management skills, effective communication and interpersonal skills, and experience in establishing client relationships. Proficiency in Microsoft Office and familiarity with project management tools are essential. We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Full job record

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First Seen At2026-05-31 18:49:02Z
Last Seen At2026-06-06 13:10:03Z
Last Checked At2026-06-06 13:10:03Z
Last Changed At2026-06-06 13:10:03Z
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    "requisitionDescription": "<div><div><div><div><div><div><div><p style='margin:0in;font-size:13px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size: 12px; font-family: verdana, sans-serif;\">Job Title:</span></strong><span style=\"font-size: 12px; font-family: verdana, sans-serif;\">&nbsp;CX Project Manager<br> <strong>Department:</strong> Client Experience<br> <strong>Reports To:</strong> Sr. Manager Client Experience<br> <strong>Location:</strong> Remote</span><span style='font-size:16px;font-family:\"Times New Roman\",serif;'><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;' data-pasted=\"true\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>At Skyline Exhibits, we create custom exhibits, without the custom price tag inspiring people to create impactful experiences. Our ultimate focus is empowering clients to succeed. With passion for the customer experience, our team delivers a best-in-class journey for maximum trade show and event success. Since our inception in 1980, we have been recognized as a design leader in the exhibit industry, intent on creating products that help marketers exhibit more easily and efficiently. With over 100 patents, we continue aggressively developing and testing products to evolve your success on the trade show floor. Our exhibit, display and digital experience products help clients elevate their brand on the show floor.</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Position Overview</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>The Client Experience Project Manager is responsible for proactively managing relationships and ensuring the delivery of high-quality services to Skyline Displays clients. This role takes increased responsibility in process management, client engagement, and team collaboration for projects from start to finish. The Client Experience Project Manager is part of the Client Experience team supporting the execution of strategies that sustain client satisfaction and drive business growth and revenue realization.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;color:black;'>Essential Responsibilities</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Client Engagement: </span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycle.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Project Management:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Oversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest quality.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Communication</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>: Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfaction.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Coordination</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>: Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelines.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Documentation:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each project.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='line-height:150%;font-family:\"Aptos\",sans-serif;font-size:13px;color:black;'>Problem-Solving:</span></strong><span style='line-height:150%;font-family:\"Aptos\",sans-serif;font-size:13px;color:black;'>&nbsp;Monitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. Ability to provide creative and corrective solutions to problems</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Quoting and Approval:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Help gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval process</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Invoicing:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Facilitate invoicing with commercial team, key account managers and finance</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;\"><strong><span style='font-size:13px;font-family:\"Aptos\",sans-serif;'>Project Budget Management:</span></strong><span style='font-size:13px;font-family:\"Aptos\",sans-serif;'>&nbsp;Assist in preparing project proposals, estimates, and manage project remaining within budget and maintaining P&amp;L documentation. Manage information flows, approvals and project closeout activities</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;\"><strong><span style='line-height:150%;font-family:\"Aptos\",sans-serif;font-size:13px;color:black;'>Client Management</span></strong><span style='line-height:150%;font-family:\"Aptos\",sans-serif;font-size:13px;color:black;'>: Act as a point of escalation for client issues, resolving them in a manner that maintains positive client relationships. Manage customer expectations to deliver a high level of customer service, managing relationships and communication with all key stakeholders</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Change Order Management: </span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Identify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentation</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='line-height:150%;font-family:\"Aptos\",sans-serif;font-size:13px;color:black;'>Fee Preparation:</span></strong><span style='line-height:150%;font-family:\"Aptos\",sans-serif;font-size:13px;color:black;'>&nbsp;Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&amp;D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all orders.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Travel:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Be willing to travel as required for project fulfillment.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;color:black;'>Additional Responsibilities</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Reporting:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the team.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Project Analysis:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Analyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services team.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Professional Development: </span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Continue to enhance skills in client services, sales, business, and marketing.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;color:black;'>Desired Competencies</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Client Service Excellence:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Demonstrates the ability to build and maintain productive relationships with clients, proactively anticipates their needs, and responds swiftly to requests and feedback.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Effective Collaboration:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Proven ability to work collaboratively with internal and external stakeholders to achieve shared goals and resolve issues. Opportunistically cross-sell and upsell Skyline products and services.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Industry Expertise:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Competent understanding of industry practices, including reading and interpreting construction drawings, setup prints, and translating design models into actionable plans.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Communication Skills:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Capable of delivering clear, concise, and tailored communications to various audiences, including written proposals, updates, and documentation.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Results-Driven:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Able to manage multiple tasks and projects under tight deadlines, delivering results that meet or exceed expectations.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Organizational Proficiency:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Highly organized with the ability to prioritize tasks, manage schedules, and adapt to changes while maintaining efficiency.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Technical Proficiency:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Experienced in using Microsoft Office programs and other relevant project management tools such as Adobe Workfront, Smartsheet, Rike or Asana preferred.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Adaptability and Learning:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Open to feedback, flexible in approach, and committed to continuous learning and development.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;line-height:150%;'><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;color:black;'>Qualifications</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Education</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>: Bachelor&rsquo;s degree in business administration, marketing, or related field.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='line-height:150%;font-family:\"Aptos\",sans-serif;font-size:13px;color:black;'>Experience:</span></strong><span style='line-height:150%;font-family:\"Aptos\",sans-serif;font-size:13px;color:black;'>&nbsp;Minimum of 1 year in a Project Coordination role or similar position.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;color:black;line-height:150%;\"><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>Skills:</span></strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>&nbsp;Strong organizational and time management skills, effective communication and interpersonal skills, and experience in establishing client relationships. Proficiency in Microsoft Office and familiarity with project management tools are essential.</span></li></ul><p><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:0in;margin-bottom:0in;line-height:150%;'><strong><span style='font-size:13px;line-height:150%;font-family:\"Aptos\",sans-serif;'>We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.</span></strong></p></div></div></div></div></div></div></div>\n",
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