Operator PBX IHG Hotels

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        "Longitude": "-81.60799",
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        "PostalCode": "44106",
        "TownOrCity": "Cleveland",
        "AddressLine1": "9801 Carnegie Ave",
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        "LocationName": "IC - Cleveland (CLEHA)"
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    "ExternalDescriptionStr": "<p><span style=\"font-size: 10pt;\">Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.</span></p><p class=\"HIBodytext\">&nbsp;</p><p class=\"HIBodytext\"><span lang=\"EN-GB\">At IHG Hotels</span><span class=\"Heading1Char\" lang=\"EN-GB\" style=\"font-weight: normal;\"><sup>®</sup></span><span lang=\"EN-GB\"> we want our guests to relax and be themselves which means we need team members to:</span></p><ul style=\"list-style-type: disc; padding-left: 30.27px;\"><li><p class=\"HIBulletnospaceafter\"><span lang=\"EN-GB\"><strong>Be you</strong> – by being natural, professional and personable in the way you are with people&nbsp;</span></p></li><li><p class=\"HIBulletnospaceafter\"><span lang=\"EN-GB\"><strong>Get ready</strong> – by taking notice and using your knowledge so that you are prepared for anything</span></p></li><li><p class=\"HIBulletnospaceafter\"><span lang=\"EN-GB\"><strong>Show you care</strong> – by being thoughtful in the way you welcome and connect with guests</span></p></li><li><p class=\"BodyText2Char\"><span lang=\"EN-GB\"><strong>Take action</strong> – by showing initiative, taking ownership and going the extra mile&nbsp;</span></p></li></ul><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 4pt;\"><p class=\"ICcontentheading\"><span style=\"color: rgb(108, 160, 58);\"><span lang=\"EN-GB\">Duties and Responsibilities</span></span></p></div><p class=\"ICTextSubhead\"><span lang=\"EN-GB\">FINANCIAL RETURNS</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 10pt;\">Notify management of any malfunctioning telephone equipment or accessories.</span></li><li><span style=\"font-size: 10pt;\">Promote team work and quality service through daily communications and coordination with other departments.&nbsp; Be aware and prepare for all in-house group meetings and VIP arrivals.</span></li></ul><p class=\"ICTextSubhead\"><span lang=\"EN-GB\">PEOPLE</span></p><p class=\"ICTextSubhead\"><span lang=\"EN-GB\">GUEST EXPERIENCE</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 10pt;\">Respond to in-house guest concerns or complaints in a timely manner.&nbsp; Make appropriate service recovery gestures according to established guidelines.</span></li><li><span style=\"font-size: 10pt;\">May provide wake-up calls to guests rooms if this is not an automated phone system function.</span></li><li><span style=\"font-size: 10pt;\">Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination.&nbsp;</span></li><li><span style=\"font-size: 10pt;\">Provide callers with local directions and general information in a courteous and accurate manner.</span></li><li><span style=\"font-size: 10pt;\">Act as central communications point during emergency/crisis situations.&nbsp; Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.</span></li></ul><p class=\"ICTextSubhead\"><span lang=\"EN-GB\">RESPONSIBLE BUSINESS</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 10pt;\">May operate in-house paging system as well as serve as base communications with security and maintenance departments.</span></li><li><span style=\"font-size: 10pt;\">Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests.</span></li></ul><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 4pt;\"><p class=\"HIContentheading\"><span lang=\"EN-GB\">QUALIFICATIONS AND REQUIREMENTS</span></p></div><p><span style=\"font-size: 10pt;\">Basic reading and writing plus six months experience as a phone/switchboard operator.&nbsp; Must speak fluent English.&nbsp; Other languages preferred.</span></p><p>&nbsp;</p><p><span style=\"font-size: 10pt;\">This job requires ability to perform the following:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 10pt;\">Speak, listen, and use a keyboard to type or route messages, usually done while sitting down.</span></li></ul><p>&nbsp;</p><p style=\"vertical-align: baseline;\"><span style=\"font-size: 10pt;\">Other:</span></p><ul style=\"list-style-type: disc;\"><li style=\"vertical-align: baseline;\"><span style=\"font-size: 10pt;\">Communication skills are utilized a significant amount of time when interacting with guests and callers;&nbsp;</span></li><li style=\"vertical-align: baseline;\"><span style=\"font-size: 10pt;\">Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.</span></li><li style=\"vertical-align: baseline;\"><span lang=\"EN-GB\" style=\"font-size: 10pt;\">May be required to work nights, weekends, and/or holidays.</span></li></ul><p><span lang=\"EN-GB\" style=\"font-size: 10pt;\">Rate of pay for this role is $18.00/hr.</span></p><p style=\"margin-left: 0.5in; vertical-align: baseline;\">&nbsp;</p><p class=\"HIBodytext\"><span lang=\"EN-GB\"><strong>The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.</strong></span></p>",
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    "CorporateDescriptionStr": "At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?",
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    "OrganizationDescriptionStr": "As the world’s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.",
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