Lead Member Contact Center Representative

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    "raw": "South Richland HQ - Richland, WA 99352; Lynnwood 188th St SW - Lynnwood, WA 98037; Spokane Valley East Sprague - Spokane Valley, WA 99212; 51 Gage Blvd, Richland, WA, 99352, USA",
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  "detail": {
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    "jobId": 492185,
    "level": "Experienced",
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    "jobTitle": "Lead Member Contact Center Representative",
    "location": "South Richland HQ - Richland, WA 99352",
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    "clientCode": "0HF65",
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    "description": "<h1><span style=\"font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"color:#2f5496\"><strong>Take a leap and join our team!</strong></span></span></span></h1>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">At Gesa, we believe in the power of our people. Coming from all walks of life, our team members&rsquo; individual stories and unique experiences are our most valuable asset. But it&rsquo;s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.</span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. </span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"background-color:white\"><span style=\"color:#444444\">Get to know us:&nbsp;&nbsp;</span></span></strong><a href=\"https://www.gesa.com/about#1953\" target=\"_blank\"><span style=\"background-color:white\"><span style=\"color:#428bca\">About - Gesa Credit Union</span></span></a></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h1><span style=\"font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"color:#2f5496\"><strong>Role Summary:</strong></span></span></span></h1>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">The Lead Member Contact Center Representative (MCCR) possess advanced, wide-ranging job knowledge, and has demonstrated the ability to manage significant responsibilities in addition to the Member Contact Center Representative I and II roles. The Lead MCCR responds to several member inquiries, acts as an advocate for the member, and communicates solutions. This position acts as a resource for other Member Service Representatives, answering questions and managing complex inquiries or escalations.&nbsp;&nbsp;&nbsp; </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h1><span style=\"font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"color:#2f5496\"><strong>What You Will Be Doing: </strong></span></span></span></h1>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Promotes strong and lasting relationships by providing exceptional member service via all forms of member contact channels (phone, email, chat, and correspondence) including outbound channels.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Shares the features and benefits of the Credit Union products, services, and generates referrals. </span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Maintains an industry average or higher in net promoter scores. </span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Takes ownership of member concerns and provides prompt follow-up/resolution independently or with minimal guidance. </span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Meets/exceeds individual key performance indicators (KPIs) expectations.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Aids members and peers with complex inquiries and escalates concerns timely. Assist with overrides and high-level transactions.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">May serve as a subject matter expert for projects and identifies process improvements. &nbsp;</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Provides guidance, mentoring, and coaching to Member Service Representatives to improve performance and knowledge base. </span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Provides on the job training and acts as a resource for peers with procedural questions.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Resolves complex problems independently with minimal guidance, acts as an advocate for the member and takes ownership of a timely resolution. </span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Pulls and analyses data to uncover member and team member needs. </span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Acts as a liaison between internal departments to solve cross-functional tasks that affect the member experience.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">May act as Assistant Team Leader as needed for operational tasks.</span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<h1><span style=\"font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"color:#2f5496\"><strong>About You:</strong></span></span></span></h1>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Demonstrates leadership skills and leads by example.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Thinks creatively to resolve member concerns while adhering to policies and regulations.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Proven ability to multi-task, handle a wide range of assignments, and work with a sense of urgency.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Member centric with a friendly, professional demeanor.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Utilizes tools and resources to solve complex inquiries with minimal support from leadership.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Acts with a sense of urgency to resolve member impacting issues.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to organize, prioritize, and respond simultaneously to multiple tasks.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Promotes and participates in a cohesive team environment.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Fosters the Credit Union&#39;s culture with a high energy, positive attitude.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to effectively communicate ideas and information, both orally and in writing.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ability to train, coach and mentor across departments.</span></span></li>\r\n</ol>\r\n",
    "jobCategory": "Member Contact Center",
    "salaryRange": "$20.00 - $37.57 Hourly",
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    "positionType": "Full Time - Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Lead Member Contact Center Representative\",\"identifier\":\"J0HF65492185\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/E7A3819EACC22746FA78AB1D19A8ACB0/jobs/492185\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E7A3819EACC22746FA78AB1D19A8ACB0\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":20,\"maxValue\":37.57,\"unitText\":\"\"}},\"datePosted\":\"2026-06-01\",\"description\":\"Job DetailsLevel: ExperiencedJob Location: South Richland HQ - Richland, WA 99352Position Type: Full Time - HourlyEducation Level: High SchoolSalary Range: $20.00 - $37.57 HourlyJob Category: Member Contact CenterTake a leap and join our team!\\r\\n\\r\\nAt Gesa, we believe in the power of our people. Coming from all walks of life, our team members&rsquo; individual stories and unique experiences are our most valuable asset. But it&rsquo;s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.\\r\\n\\r\\nHere you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. \\r\\n\\r\\nGet to know us:&nbsp;&nbsp;About - Gesa Credit Union\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRole Summary:\\r\\n\\r\\nThe Lead Member Contact Center Representative (MCCR) possess advanced, wide-ranging job knowledge, and has demonstrated the ability to manage significant responsibilities in addition to the Member Contact Center Representative I and II roles. The Lead MCCR responds to several member inquiries, acts as an advocate for the member, and communicates solutions. This position acts as a resource for other Member Service Representatives, answering questions and managing complex inquiries or escalations.&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat You Will Be Doing: \\r\\n\\r\\n\\r\\n\\tPromotes strong and lasting relationships by providing exceptional member service via all forms of member contact channels (phone, email, chat, and correspondence) including outbound channels.\\r\\n\\tShares the features and benefits of the Credit Union products, services, and generates referrals. \\r\\n\\tMaintains an industry average or higher in net promoter scores. \\r\\n\\tTakes ownership of member concerns and provides prompt follow-up/resolution independently or with minimal guidance. \\r\\n\\tMeets/exceeds individual key performance indicators (KPIs) expectations.\\r\\n\\tAids members and peers with complex inquiries and escalates concerns timely. Assist with overrides and high-level transactions.\\r\\n\\tMay serve as a subject matter expert for projects and identifies process improvements. &nbsp;\\r\\n\\tProvides guidance, mentoring, and coaching to Member Service Representatives to improve performance and knowledge base. \\r\\n\\tProvides on the job training and acts as a resource for peers with procedural questions.\\r\\n\\tResolves complex problems independently with minimal guidance, acts as an advocate for the member and takes ownership of a timely resolution. \\r\\n\\tPulls and analyses data to uncover member and team member needs. \\r\\n\\tActs as a liaison between internal departments to solve cross-functional tasks that affect the member experience.\\r\\n\\tMay act as Assistant Team Leader as needed for operational tasks.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout You:\\r\\n\\r\\n\\r\\n\\tDemonstrates leadership skills and leads by example.\\r\\n\\tThinks creatively to resolve member concerns while adhering to policies and regulations.\\r\\n\\tProven ability to multi-task, handle a wide range of assignments, and work with a sense of urgency.\\r\\n\\tMember centric with a friendly, professional demeanor.\\r\\n\\tUtilizes tools and resources to solve complex inquiries with minimal support from leadership.\\r\\n\\tActs with a sense of urgency to resolve member impacting issues.\\r\\n\\tAbility to organize, prioritize, and respond simultaneously to multiple tasks.\\r\\n\\tPromotes and participates in a cohesive team environment.\\r\\n\\tFosters the Credit Union&#39;s culture with a high energy, positive attitude.\\r\\n\\tAbility to effectively communicate ideas and information, both orally and in writing.\\r\\n\\tAbility to train, coach and mentor across departments.\\r\\n\\r\\nQualificationsWhat You Will Need:\\r\\n\\r\\n\\r\\n\\tMinimum of a high school diploma; some college course work preferred; degree highly desirable.\\r\\n\\tMinimum of two (2) years in a contact center environment with increasing levels of responsibility.\\r\\n\\tMinimum of two (2) years in a Credit Union or Financial institution. \\r\\n\\tMet or exceeded expectations of the MCCR I and II roles.\\r\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.\\r\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff.\\r\\n\\tSome travel may be required to complete training or fulfill duties.\\r\\n\\tFamiliarity and comfort with online systems and other technology.\\r\\n\\tDisplay and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOur Team Member Value Proposition:\\r\\n\\r\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\r\\n\\r\\n\\r\\n\\tCompetitive Pay\\r\\n\\tMedical, Dental, Vision, and Life Insurance \\r\\n\\t20 days/year of Paid Time Off &ndash; Plus 10 Paid Holidays!\\r\\n\\t401(k) Match\\r\\n\\tIncentive Program\\r\\n\\tTuition Assistance and Student Loan Repayment\\r\\n\\tCommuter Benefits\\r\\n\\tPaid Time Off to Volunteer in the Community\\r\\n\\tProduct discounts\\r\\n\\tEngaging Work Environment\\r\\n\\tRewards and Recognition Programs\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFull Salary Range:\\r\\n\\r\\nRichland, WA: $20.00-$33.07\\r\\n\\r\\nSpokane, WA: $20.00-$33.07\\r\\n\\r\\nLynnwood, WA: $22.54-$37.57\\r\\n\\r\\n*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. &nbsp;This approach gives room to grow within the role as your career progresses with us!&quot;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\r\\n\\r\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\r\\n\\r\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\r\\n\\r\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\r\\n\\r\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\r\\n\\r\\nEqual Employment Opportunity (gesa.com)\\r\\n\",\"responsibilities\":\"Take a leap and join our team!\\r\\n\\r\\nAt Gesa, we believe in the power of our people. Coming from all walks of life, our team members&rsquo; individual stories and unique experiences are our most valuable asset. But it&rsquo;s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.\\r\\n\\r\\nHere you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. \\r\\n\\r\\nGet to know us:&nbsp;&nbsp;About - Gesa Credit Union\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRole Summary:\\r\\n\\r\\nThe Lead Member Contact Center Representative (MCCR) possess advanced, wide-ranging job knowledge, and has demonstrated the ability to manage significant responsibilities in addition to the Member Contact Center Representative I and II roles. The Lead MCCR responds to several member inquiries, acts as an advocate for the member, and communicates solutions. This position acts as a resource for other Member Service Representatives, answering questions and managing complex inquiries or escalations.&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat You Will Be Doing: \\r\\n\\r\\n\\r\\n\\tPromotes strong and lasting relationships by providing exceptional member service via all forms of member contact channels (phone, email, chat, and correspondence) including outbound channels.\\r\\n\\tShares the features and benefits of the Credit Union products, services, and generates referrals. \\r\\n\\tMaintains an industry average or higher in net promoter scores. \\r\\n\\tTakes ownership of member concerns and provides prompt follow-up/resolution independently or with minimal guidance. \\r\\n\\tMeets/exceeds individual key performance indicators (KPIs) expectations.\\r\\n\\tAids members and peers with complex inquiries and escalates concerns timely. Assist with overrides and high-level transactions.\\r\\n\\tMay serve as a subject matter expert for projects and identifies process improvements. &nbsp;\\r\\n\\tProvides guidance, mentoring, and coaching to Member Service Representatives to improve performance and knowledge base. \\r\\n\\tProvides on the job training and acts as a resource for peers with procedural questions.\\r\\n\\tResolves complex problems independently with minimal guidance, acts as an advocate for the member and takes ownership of a timely resolution. \\r\\n\\tPulls and analyses data to uncover member and team member needs. \\r\\n\\tActs as a liaison between internal departments to solve cross-functional tasks that affect the member experience.\\r\\n\\tMay act as Assistant Team Leader as needed for operational tasks.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout You:\\r\\n\\r\\n\\r\\n\\tDemonstrates leadership skills and leads by example.\\r\\n\\tThinks creatively to resolve member concerns while adhering to policies and regulations.\\r\\n\\tProven ability to multi-task, handle a wide range of assignments, and work with a sense of urgency.\\r\\n\\tMember centric with a friendly, professional demeanor.\\r\\n\\tUtilizes tools and resources to solve complex inquiries with minimal support from leadership.\\r\\n\\tActs with a sense of urgency to resolve member impacting issues.\\r\\n\\tAbility to organize, prioritize, and respond simultaneously to multiple tasks.\\r\\n\\tPromotes and participates in a cohesive team environment.\\r\\n\\tFosters the Credit Union&#39;s culture with a high energy, positive attitude.\\r\\n\\tAbility to effectively communicate ideas and information, both orally and in writing.\\r\\n\\tAbility to train, coach and mentor across departments.\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"GESA CREDIT UNION\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E7A3819EACC22746FA78AB1D19A8ACB0\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"51 Gage Blvd\",\"addressLocality\":\"Richland\",\"addressRegion\":\"WA\",\"postalCode\":99352,\"addressCountry\":\"USA\"}},\"qualifications\":\"What You Will Need:\\r\\n\\r\\n\\r\\n\\tMinimum of a high school diploma; some college course work preferred; degree highly desirable.\\r\\n\\tMinimum of two (2) years in a contact center environment with increasing levels of responsibility.\\r\\n\\tMinimum of two (2) years in a Credit Union or Financial institution. \\r\\n\\tMet or exceeded expectations of the MCCR I and II roles.\\r\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.\\r\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff.\\r\\n\\tSome travel may be required to complete training or fulfill duties.\\r\\n\\tFamiliarity and comfort with online systems and other technology.\\r\\n\\tDisplay and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOur Team Member Value Proposition:\\r\\n\\r\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\r\\n\\r\\n\\r\\n\\tCompetitive Pay\\r\\n\\tMedical, Dental, Vision, and Life Insurance \\r\\n\\t20 days/year of Paid Time Off &ndash; Plus 10 Paid Holidays!\\r\\n\\t401(k) Match\\r\\n\\tIncentive Program\\r\\n\\tTuition Assistance and Student Loan Repayment\\r\\n\\tCommuter Benefits\\r\\n\\tPaid Time Off to Volunteer in the Community\\r\\n\\tProduct discounts\\r\\n\\tEngaging Work Environment\\r\\n\\tRewards and Recognition Programs\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFull Salary Range:\\r\\n\\r\\nRichland, WA: $20.00-$33.07\\r\\n\\r\\nSpokane, WA: $20.00-$33.07\\r\\n\\r\\nLynnwood, WA: $22.54-$37.57\\r\\n\\r\\n*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. &nbsp;This approach gives room to grow within the role as your career progresses with us!&quot;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\r\\n\\r\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\r\\n\\r\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\r\\n\\r\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\r\\n\\r\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\r\\n\\r\\nEqual Employment Opportunity (gesa.com)\\r\\n\",\"experienceRequirements\":\"What You Will Need:\\r\\n\\r\\n\\r\\n\\tMinimum of a high school diploma; some college course work preferred; degree highly desirable.\\r\\n\\tMinimum of two (2) years in a contact center environment with increasing levels of responsibility.\\r\\n\\tMinimum of two (2) years in a Credit Union or Financial institution. \\r\\n\\tMet or exceeded expectations of the MCCR I and II roles.\\r\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.\\r\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff.\\r\\n\\tSome travel may be required to complete training or fulfill duties.\\r\\n\\tFamiliarity and comfort with online systems and other technology.\\r\\n\\tDisplay and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOur Team Member Value Proposition:\\r\\n\\r\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\r\\n\\r\\n\\r\\n\\tCompetitive Pay\\r\\n\\tMedical, Dental, Vision, and Life Insurance \\r\\n\\t20 days/year of Paid Time Off &ndash; Plus 10 Paid Holidays!\\r\\n\\t401(k) Match\\r\\n\\tIncentive Program\\r\\n\\tTuition Assistance and Student Loan Repayment\\r\\n\\tCommuter Benefits\\r\\n\\tPaid Time Off to Volunteer in the Community\\r\\n\\tProduct discounts\\r\\n\\tEngaging Work Environment\\r\\n\\tRewards and Recognition Programs\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFull Salary Range:\\r\\n\\r\\nRichland, WA: $20.00-$33.07\\r\\n\\r\\nSpokane, WA: $20.00-$33.07\\r\\n\\r\\nLynnwood, WA: $22.54-$37.57\\r\\n\\r\\n*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. &nbsp;This approach gives room to grow within the role as your career progresses with us!&quot;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\r\\n\\r\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\r\\n\\r\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\r\\n\\r\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\r\\n\\r\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\r\\n\\r\\nEqual Employment Opportunity (gesa.com)\\r\\n\",\"industry\":\"Member Contact Center\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<h1><span style=\"font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"color:#2f5496\"><strong>What You Will Need:</strong></span></span></span></h1>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of a high school diploma; some college course work preferred; degree highly desirable.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of two (2) years in a contact center environment with increasing levels of responsibility.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of two (2) years in a Credit Union or Financial institution. </span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Met or exceeded expectations of the MCCR I and II roles.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Courtesy, tact, and diplomacy with current and potential members, peers, and staff.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Some travel may be required to complete training or fulfill duties.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Familiarity and comfort with online systems and other technology.</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Display and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff.</span></span></li>\r\n</ol>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h1><span style=\"font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"color:#2f5496\"><strong>Our Team Member Value Proposition:</strong></span></span></span></h1>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Competitive Pay</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Medical, Dental, Vision, and Life Insurance </span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">20 days/year of Paid Time Off &ndash; Plus 10 Paid Holidays!</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">401(k) Match</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Incentive Program</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Tuition Assistance and Student Loan Repayment</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Commuter Benefits</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Paid Time Off to Volunteer in the Community</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Product discounts</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Engaging Work Environment</span></span></li>\r\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Rewards and Recognition Programs</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<h1><span style=\"font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"color:#2f5496\"><strong>Full Salary Range:</strong></span></span></span></h1>\r\n\r\n<div><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Richland, WA: $20.00-$33.07</span></span></div>\r\n\r\n<div><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Spokane, WA: $20.00-$33.07</span></span></div>\r\n\r\n<div><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Lynnwood, WA: $22.54-$37.57</span></span></div>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><em>*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. &nbsp;This approach gives room to grow within the role as your career progresses with us!&quot;</em></span></span></p>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Get wise to what&rsquo;s possible with a career at Gesa. Join us!</span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.</span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.</span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Selected candidate(s) must be able to pass a pre-employment credit/background check.</span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.</span></span></p>\r\n\r\n<p><span style=\"font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><a href=\"https://www.gesa.com/docs/resource---EEOC-policy.pdf\" target=\"_blank\">Equal Employment Opportunity (gesa.com)</a></span></span></p>\r\n",
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