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Veterinary Client Care Specialist

Ethosveterinaryhealth · Winchester, VA, 22602 · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyEthosveterinaryhealth
TitleVeterinary Client Care Specialist
Normalized title-
Department / team-
LocationWinchester, VA, United States
Work model-
Employment typeFull Time
SalaryUSD
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ethosveterinaryhealth.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Winchester.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEthosveterinaryhealth
Source0ef6690f-b517-4ff3-b496-a162d4a72675
ATS providerJazzHR / ApplyToJob

Description

Valley Veterinary Emergency & Referral Center in Winchester, VA is hiring two full- time Client Care Specialists to join our outstanding team! Compensation: $16- 22/hr Schedule:  3/12- hour shifts per week 7am- 7pm or 9am- 9pm Weekends and holidays as needed on a rotating schedule.  Position Overview of a Client Care Specialist: Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking a dedicated Client Care Specialist. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care. As a part of our Client Care team, primary duties will include assessing customer needs, client education, and the coordination of services, treatments, or medical procedures and other activities on behalf of our clients and doctor teams. Primary Responsibilities as a Client Care Specialist: Serve as the primary client contact with a warm, professional, and solution-oriented approach. Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates. Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs. Confirm appointments/surgeries, give instructions, and document all client communications. Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information. Prepare necessary forms, charts, and patient folders, and organize records and attachments. Review discharge instructions and invoices with clients and complete checkout. Address client concerns or complaints professionally and in line with hospital policies. Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks. Follow up on outstanding invoices or deposits. Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations. Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports. Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs. Operate standard office equipment and maintain organized physical and digital patient files. Support ongoing improvement of client service policies and workflows. Benefits and Compensation for a Client Care Specialist: Compensation is based on experience and skill set. $16 - 22/hr. 12-15% shift differential for overnight. Generous PTO. Continuing education allowance Medical, dental, vision. 401k and matching. Life insurance. Short and long- term disability options. Employee discount. Professional development assistance. Tuition reimbursement. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Full job record

Job IDbd4bac3a731f044776b62c61924bcd975e4ebfdc
Org ID30836be7-4e55-4680-a3b6-b1d6acc248bf
Source ID0ef6690f-b517-4ff3-b496-a162d4a72675
Board ID0ef6690f-b517-4ff3-b496-a162d4a72675
Providerjazzhr
Provider Job Key4SM2EU1Bdm
TitleVeterinary Client Care Specialist
Normalized Title
Statusactive
Activeyes
Location TextWinchester, VA, 22602
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionVA
CityWinchester
Salary RawUSD
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ethosveterinaryhealth.applytojob.com/apply/4SM2EU1Bdm/Veterinary-Client-Care-Specialist
Apply URLhttps://ethosveterinaryhealth.applytojob.com/apply/4SM2EU1Bdm/Veterinary-Client-Care-Specialist
First Seen At2026-06-06 10:36:51Z
Last Seen At2026-06-06 19:11:11Z
Last Checked At2026-06-06 19:11:11Z
Last Changed At2026-06-06 10:36:51Z
Inactive At
Source Posted At2026-06-05 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=ethosveterinaryhealth/date=2026-06-06/2026-06-06T19-10-40-128Z-5c577ed9d198e18952ee379e112d321105b11be080cc63423238801c73ce6c16.json
Event Fields
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  "last_changed_at": "2026-06-06T10:36:51.675Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
{
  "detail": {
    "url": "https://ethosveterinaryhealth.applytojob.com/apply/jobs/details/4SM2EU1Bdm?&",
    "heading": "Veterinary Client Care Specialist",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://ethosveterinaryhealth.applytojob.com/apply/4SM2EU1Bdm/Veterinary-Client-Care-Specialist",
    "description_html": "<div style=\"text-align:center;\"><div style=\"text-align:left;\"><div style=\"text-align:center;\"><div style=\"text-align:left;\"><div style=\"text-align:center;\"><img alt=\"\" height=\"162\" src=\"https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20250710161047-image.png\" width=\"274\"><br><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Valley Veterinary Emergency & Referral Center in Winchester, VA is hiring two full- time Client Care Specialists to join our outstanding team!</span></b></span></span></span></div><br><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Compensation: </strong>$16- 22/hr<br><strong>Schedule: </strong></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">3/12- hour shifts per week </span></span></span></span></li><li style=\"margin-left:8px;\"><font face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:12px;\">7am- 7pm or 9am- 9pm</span></font></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Weekends and holidays as needed on a rotating schedule. </span></span></span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Position Overview of a Client Care Specialist:</span></b></span><br><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking a dedicated Client Care Specialist. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care.</span></span><br><span style=\"line-height:107%;\">As a part of our Client Care team, primary duties will include assessing customer needs, client education, and the coordination of services, treatments, or medical procedures and other activities on behalf of our clients and doctor teams. </span><br><br><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Primary Responsibilities as a Client Care Specialist:</span></b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as the primary client contact with a warm, professional, and solution-oriented approach.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Confirm appointments/surgeries, give instructions, and document all client communications.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepare necessary forms, charts, and patient folders, and organize records and attachments.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Review discharge instructions and invoices with clients and complete checkout.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Address client concerns or complaints professionally and in line with hospital policies.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Follow up on outstanding invoices or deposits.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Operate standard office equipment and maintain organized physical and digital patient files.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support ongoing improvement of client service policies and workflows.</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Benefits and Compensation for a Client Care Specialist:</span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Compensation is based on experience and skill set. $16 - 22/hr.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">12-15% shift differential for overnight.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Generous PTO. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Continuing education allowance </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Medical, dental, vision.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">401k and matching. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Life insurance.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Short and long- term disability options. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Employee discount. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Professional development assistance. </span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Tuition reimbursement. </span></span></span></span></span></li></ul><br><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:8px;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.<br>Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.<br>Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</span></span></span></span></div></div></div></div>",
    "description_text": "Valley Veterinary Emergency & Referral Center in Winchester, VA is hiring two full- time Client Care Specialists to join our outstanding team!\n Compensation: $16- 22/hr\n Schedule:  3/12- hour shifts per week\n 7am- 7pm or 9am- 9pm\n Weekends and holidays as needed on a rotating schedule.\n Position Overview of a Client Care Specialist:\n Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking a dedicated Client Care Specialist. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care.\n As a part of our Client Care team, primary duties will include assessing customer needs, client education, and the coordination of services, treatments, or medical procedures and other activities on behalf of our clients and doctor teams.\n Primary Responsibilities as a Client Care Specialist: Serve as the primary client contact with a warm, professional, and solution-oriented approach.\n Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.\n Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.\n Confirm appointments/surgeries, give instructions, and document all client communications.\n Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.\n Prepare necessary forms, charts, and patient folders, and organize records and attachments.\n Review discharge instructions and invoices with clients and complete checkout.\n Address client concerns or complaints professionally and in line with hospital policies.\n Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.\n Follow up on outstanding invoices or deposits.\n Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.\n Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.\n Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.\n Operate standard office equipment and maintain organized physical and digital patient files.\n Support ongoing improvement of client service policies and workflows.\n Benefits and Compensation for a Client Care Specialist: Compensation is based on experience and skill set. $16 - 22/hr.\n 12-15% shift differential for overnight.\n Generous PTO.\n Continuing education allowance\n Medical, dental, vision.\n 401k and matching.\n Life insurance.\n Short and long- term disability options.\n Employee discount.\n Professional development assistance.\n Tuition reimbursement.\n Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.\nEthos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.\nEthos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.",
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      "description": "<div style=\"text-align:center;\"><div style=\"text-align:left;\"><div style=\"text-align:center;\"><div style=\"text-align:left;\"><div style=\"text-align:center;\"><img alt=\"\" height=\"162\" src=\"https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20250710161047-image.png\" width=\"274\"><br><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Valley Veterinary Emergency & Referral Center in Winchester, VA is hiring two full- time Client Care Specialists to join our outstanding team!</span></b></span></span></span></div><br><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Compensation: </strong>$16- 22/hr<br><strong>Schedule: </strong></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">3/12- hour shifts per week </span></span></span></span></li><li style=\"margin-left:8px;\"><font face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:12px;\">7am- 7pm or 9am- 9pm</span></font></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Weekends and holidays as needed on a rotating schedule. </span></span></span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Position Overview of a Client Care Specialist:</span></b></span><br><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking a dedicated Client Care Specialist. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care.</span></span><br><span style=\"line-height:107%;\">As a part of our Client Care team, primary duties will include assessing customer needs, client education, and the coordination of services, treatments, or medical procedures and other activities on behalf of our clients and doctor teams. </span><br><br><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Primary Responsibilities as a Client Care Specialist:</span></b></span></span></span><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as the primary client contact with a warm, professional, and solution-oriented approach.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Confirm appointments/surgeries, give instructions, and document all client communications.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepare necessary forms, charts, and patient folders, and organize records and attachments.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Review discharge instructions and invoices with clients and complete checkout.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Address client concerns or complaints professionally and in line with hospital policies.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Follow up on outstanding invoices or deposits.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Operate standard office equipment and maintain organized physical and digital patient files.</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support ongoing improvement of client service policies and workflows.</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><b><span style=\"line-height:115%;\">Benefits and Compensation for a Client Care Specialist:</span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Compensation is based on experience and skill set. $16 - 22/hr.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">12-15% shift differential for overnight.</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Generous PTO. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\">Continuing education allowance </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Medical, dental, vision.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">401k and matching. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Life insurance.</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Short and long- term disability options. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Employee discount. </span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Professional development assistance. </span></span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:115%;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Tuition reimbursement. </span></span></span></span></span></li></ul><br><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:8px;\"><span style=\"line-height:115%;\"><span style=\"color:#0d0d0d;\">Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.<br>Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.<br>Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</span></span></span></span></div></div></div></div>",
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