Data & AI Specialist

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  "active_status": "active"
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  "location": {
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    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
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    "confidence": 0.75
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      "United States"
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  "salary_period": "year",
  "workplace_type": "on_site",
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{
  "lists": [
    {
      "text": "Responsibilities:",
      "content": "\n<li>Contribute to the success of our nonprofit customers by providing impactful support and solutions to ensure they can achieve their fundraising goals using Windfall’s solutions</li>\n<li>Respond to user inquiries promptly through phone, chat, and email</li>\n<li>Provide proactive guidance and best practices for event planning and fundraising efforts</li>\n<li>Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements</li>\n<li>Maintain accurate and thorough records of all client interactions in Salesforce</li>\n<li>Proactively follow up with users to ensure their issues are resolved and their experiences are positive</li>\n<li>Perform focused research on US households to help validate our model and dataset</li>\n"
    },
    {
      "text": "Requirements:",
      "content": "\n<li>Bachelors degree</li>\n<li>1-2 years of experience in a customer support role, ideally in the tech or nonprofit sectors</li>\n<li>Proven ability to adapt to shifting priorities and manage multiple tasks effectively</li>\n<li>Familiarity with Salesforce or similar CRM platforms</li>\n<li>Exceptional communication skills, both written and verbal</li>\n<li>Proven ability to analyze and resolve issues effectively</li>\n<li>A positive attitude and a genuine desire to help organizations succeed in their missions</li>\n"
    },
    {
      "text": "Preferred Qualifications:",
      "content": "\n<li>Previous experience working for a high growth startup</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1772496286771,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "San Francisco",
    "commitment": "Full-Time",
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      "San Francisco"
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