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Home › Companies › 96384975 00f1 4251 B456 C81a34d93cbc 168158257442 1843 › Customer Service Representative - Distribution Support

Customer Service Representative - Distribution Support

96384975 00f1 4251 B456 C81a34d93cbc 168158257442 1843 · Stamford, CT, US, Stamford, CT · On Site · Active · $45,000–$55,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company96384975 00f1 4251 B456 C81a34d93cbc 168158257442 1843
TitleCustomer Service Representative - Distribution Support
Normalized title-
Department / team-
LocationStamford, CT, United States
Work modelOn Site
Employment type-
Salary$45,000–$55,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Stamford.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company96384975 00f1 4251 B456 C81a34d93cbc 168158257442 1843
Source04288ee6-4c8b-414b-9161-0a943b6c2d3f
ATS providerADP Workforce Now Recruiting

Description

*Applicants must have 2-3 years of order entry experience* The Customer Service Representative serves as a vital link between the company and its customers by delivering exceptional service and support throughout the customer experience. In this role, you will manage day-to-day customer interactions with professionalism, empathy, and a solutions-oriented mindset while ensuring clear, timely, and accurate communication. You will be responsible for handling customer inquiries, resolving issues efficiently, and coordinating with internal departments to meet customer needs and expectations. This includes assisting with order-related concerns, shipment discrepancies, product availability, returns, and general account support. Your ability to build strong customer relationships, communicate effectively, and provide prompt resolutions will play a key role in maintaining customer satisfaction and fostering long-term loyalty. WHO WE ARE: Rollease Acmeda is a leading innovator in precision hardware, specialized fabrics, and premium motorization for the development of interior and exterior window covering systems. We strive to provide comfort, energy savings, and safety with our light management and shading solutions using cutting-edge technology, highly engineered systems, and advanced automation. We are passionate, customer-focused, innovative, and action-oriented people, who for over 40 years have designed and delivered exceptional products keeping us at the forefront of market-leading design. WHAT YOU'LL BE DOING: Investigate and follow up on Non-Conformance issues to resolve order discrepancies and ensure prompt resolution Provide Non-Conformance status updates to Customer Service Process customer purchase orders promptly and with a strong focus on accuracy and attention to detail. Address customer inquiries related to orders and shipments, availability of stock, and other related information as required. Act as liaison between Sales, Warehouses, Finance, and Supply Chain teams to facilitate order fulfillment. Analyze and communicate customer options for stock-out substitutions or up-sell opportunities. Field customer complaints and inquiries, coordinating with internal departments as needed to proactively resolve customer, product, or other related issues in a timely manner. Issue Sales Returns and Credit Memos as needed. Manage inbound phone calls from both your assigned accounts as well as general indirect customer base; with a strong focus on responsiveness and consistent availability. Maintain awareness of, and accountability for, meeting key performance indicators (KPIs), ensuring service standards, response times, and customer satisfaction goals are consistently achieved. Track, document, and report discrepancies to ensure accurate records Maintain in-depth working knowledge of, and strong adherence to, company’s products, systems and processes. Other related job duties as required. WHAT YOU SHOULD HAVE: Minimum 2-3 years’ experience in a related customer service/order management role. Advanced capabilities in Microsoft Office applications (Outlook, Word, Excel, Power BI). Experience working with Microsoft Nav and/or Dynamics. Exhibits Company Core Values - Consideration, Cooperation, Communication, Accountability, and Innovation. Outstanding customer service and interpersonal skills. Able to build and maintain relationships. Able to maintain a positive, professional attitude. Work effectively cross-functionally and with customers. Highly effective communicator, both in writing and speaking. Maintain an open mindset and willingness to adapt when faced with challenges or shifting priorities. Exceptional analytical and problem-solving skills. Demonstrates strong judgment in executing actions that balance customer satisfaction with strategic business objectives. Strong attention to detail. Demonstrates strong organizational, project management, and time management skills; adept at handling diverse tasks and managing competing demands WHY IT'S GREAT TO WORK HERE: Professionally designed open office work environment to support team collaboration – HQ Only On-site Gym and Game Room - HQ Only Paid Holidays - Including company-wide holiday shutdown Business casual dress code Generous Paid Time Off Medical Dental, and Vision Benefits effective the first of the month following 30 days of hire Employer Paid Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance Program Voluntary benefits including Long Term Disability and Pet Insurance 401K with Employer Matching Dollars Wellness Reimbursement Program Tuition Assistance Program Global company with offices in the US, AU, and EU Ability to work in a growing company where your talents and skills can have a positive impact Company social events throughout the year and monthly lunches! Virtual library collection to support your development and inspire new idea Rollease Acmeda is an Equal Employment Opportunity Employer . We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. #LI-KM1

Full job record

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Org ID9f6fa8d6-9089-43a7-a75b-ec1d0536b245
Source ID04288ee6-4c8b-414b-9161-0a943b6c2d3f
Board ID04288ee6-4c8b-414b-9161-0a943b6c2d3f
Provideradp_workforcenow
Provider Job Key634878
TitleCustomer Service Representative - Distribution Support
Normalized Title—
Statusactive
Activeyes
Location TextStamford, CT, US, Stamford, CT
Department—
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionCT
CityStamford
Salary Raw45000.00 To 55000.00 (USD) Annually
Salary Min45,000
Salary Max55,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=96384975-00f1-4251-b456-c81a34d93cbc&ccId=168158257442_1843&lang=en_US&type=JS&jobId=634878&jwId=9201804939556_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=96384975-00f1-4251-b456-c81a34d93cbc&ccId=168158257442_1843&lang=en_US&type=JS&jobId=634878&jwId=9201804939556_1
First Seen At2026-05-31 18:06:42Z
Last Seen At2026-06-06 20:12:10Z
Last Checked At2026-06-06 20:12:10Z
Last Changed At2026-06-06 20:12:10Z
Inactive At—
Source Posted At2026-05-26 20:03:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><p><strong><span style=\"font-size: 16px; color: rgb(0, 0, 0); font-family: arial, sans-serif;\"><em>*Applicants must have 2-3 years of order entry experience*</em> </span></strong></p><p><br></p><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">The Customer Service Representative serves as a vital link between the company and its customers by delivering exceptional service and support throughout the customer experience. In this role, you will manage day-to-day customer interactions with professionalism, empathy, and a solutions-oriented mindset while ensuring clear, timely, and accurate communication.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">You will be responsible for handling customer inquiries, resolving issues efficiently, and coordinating with internal departments to meet customer needs and expectations. This includes assisting with order-related concerns, shipment discrepancies, product availability, returns, and general account support. Your ability to build strong customer relationships, communicate effectively, and provide prompt resolutions will play a key role in maintaining customer satisfaction and fostering long-term loyalty.</span></p><p><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\"><br></span></p><p id=\"isPasted\" style='margin-top: 0px; margin-bottom: 15px; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, \"sans-serif\"; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong style=\"font-weight: 700; box-sizing: border-box;\">WHO WE ARE:</strong></span></p><p style='margin-top: 0px; margin-bottom: 15px; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, \"sans-serif\"; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; font-size: 14px;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">Rollease Acmeda is a leading innovator in precision hardware, specialized fabrics, and premium motorization for the development of interior and exterior window covering systems. We strive to provide comfort, energy savings, and safety with our light management and shading solutions using cutting-edge technology, highly engineered systems, and advanced automation. We are passionate, customer-focused, innovative, and action-oriented people, who for over 40 years have designed and delivered exceptional products keeping us at the forefront of market-leading design.</span></span></span></span></p><p style='margin-top: 0px; margin-bottom: 15px; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, \"sans-serif\"; background-color: rgb(255, 255, 255);'><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top: 0px; margin-bottom: 15px; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, \"sans-serif\"; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong style=\"font-weight: 700; box-sizing: border-box;\">WHAT YOU&#39;LL BE DOING:&nbsp;</strong></span></p><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Investigate and follow up on Non-Conformance issues to resolve order discrepancies and ensure prompt resolution&nbsp;</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Provide Non-Conformance status updates to Customer Service</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Process customer purchase orders promptly and with a strong focus on accuracy and attention to detail.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Address customer inquiries related to orders and shipments, availability of stock, and other related information as required.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Act as liaison between Sales, Warehouses, Finance, and Supply Chain teams to facilitate order fulfillment.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Analyze and communicate customer options for stock-out substitutions or up-sell opportunities.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Field customer complaints and inquiries, coordinating with internal departments as needed to proactively resolve customer, product, or other related issues in a timely manner.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Issue Sales Returns and Credit Memos as needed.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Manage inbound phone calls from both your assigned accounts as well as general indirect customer base; with a strong focus on responsiveness and consistent availability.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintain awareness of, and accountability for, meeting key performance indicators (KPIs), ensuring service standards, response times, and customer satisfaction goals are consistently achieved.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Track, document, and report discrepancies to ensure accurate records</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintain in-depth working knowledge of, and strong adherence to, company&rsquo;s products, systems and processes.</li><li data-pasted=\"true\" style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Other related job duties as required.</li></ul><p><span style=\"color: rgb(0, 0, 0);\"><br></span></p></div><p id=\"isPasted\" style='margin-top: 0px; margin-bottom: 15px; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, \"sans-serif\"; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong style=\"font-weight: 700; box-sizing: border-box;\">WHAT YOU SHOULD HAVE:</strong></span></p><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Minimum 2-3 years&rsquo; experience in a related customer service/order management role.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Advanced capabilities in Microsoft Office applications (Outlook, Word, Excel, Power BI).</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Experience working with Microsoft Nav and/or Dynamics.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Exhibits Company Core Values - Consideration, Cooperation, Communication, Accountability, and Innovation.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Outstanding customer service and interpersonal skills.<ul style=\"color: initial;\"><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Able to build and maintain relationships.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Able to maintain a positive, professional attitude.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Work effectively cross-functionally and with customers.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Highly effective communicator, both in writing and speaking.</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Maintain an open mindset and willingness to adapt when faced with challenges or shifting priorities.</li></ul></li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Exceptional analytical and problem-solving skills.<ul style=\"color: initial;\"><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Demonstrates strong judgment in executing actions that balance customer satisfaction with strategic business objectives.</li></ul></li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Strong attention to detail.<ul style=\"color: initial;\"><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Demonstrates strong organizational, project management, and time management skills; adept at handling diverse tasks and managing competing demands</li></ul></li></ul><p><span style=\"color: rgb(0, 0, 0);\"><br></span></p></div><p style='margin-top: 0px; margin-bottom: 15px; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, \"sans-serif\"; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong style=\"font-weight: 700; box-sizing: border-box;\">WHY IT&#39;S GREAT TO WORK HERE:</strong></span></p><ul type=\"disc\" data-pasted=\"true\"><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Professionally designed open office work environment to support team collaboration <em>&ndash; HQ Only</em></li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">On-site Gym and Game Room - <em>HQ Only</em></li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Paid Holidays - Including company-wide holiday shutdown</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Business casual dress code</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Generous Paid Time Off</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Medical Dental, and Vision Benefits effective the first of the month following 30 days of hire</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Employer Paid Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance Program</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Voluntary benefits including Long Term Disability and Pet Insurance&nbsp;</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">401K with Employer Matching Dollars</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Wellness Reimbursement Program</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Tuition Assistance Program</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Global company with offices in the US, AU, and EU</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Ability to work in a growing company where your talents and skills can have a positive impact</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Company social events throughout the year and monthly lunches!&nbsp;</li><li style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 16px;\">Virtual library collection to support your development and inspire new idea</li></ul><p><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p><span style=\"color: rgb(0, 0, 0);\"><strong data-pasted=\"true\"><em><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Rollease Acmeda is an Equal Employment Opportunity Employer</span></em></strong></span><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-family: arial, sans-serif;\"><em>. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.</em></span><span style=\"box-sizing: border-box; font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\"><em style=\"box-sizing: border-box;\">&nbsp;</em></span></span></p><p style='margin-top: 0px; margin-bottom: 15px; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, \"sans-serif\"; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; font-size: 16px; font-family: arial, sans-serif; color: rgb(255, 255, 255);\"><span style=\"box-sizing: border-box;\"><em style=\"box-sizing: border-box;\"><span data-teams=\"true\" data-pasted=\"true\">#LI-KM1</span></em></span></span></p></div></div></div></div></div></div>\n",
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