FT Farfan - Customer Service Representative (Industrial Group)

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  "last_changed_at": "2026-05-30T05:56:03.351Z",
  "active_status": "active"
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  "location": {
    "raw": "San Juan, NA, Trinidad and Tobago",
    "city": "San Juan",
    "region": null,
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    "is_remote": false,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:23.852Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "San Juan, NA, Trinidad and Tobago",
      "city": "San Juan",
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    "id": "412",
    "isRemote": null,
    "location": {
      "city": "San Juan",
      "state": null
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    "jobOpeningName": "FT Farfan - Customer Service Representative (Industrial Group)",
    "departmentLabel": "Industrial Group Sales - FTF",
    "employmentStatusLabel": "Permanent"
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  "detail_job_opening": {
    "location": {
      "city": "San Juan",
      "state": null,
      "postalCode": "NA",
      "addressCountry": "Trinidad and Tobago"
    },
    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Job Purpose</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The incumbent is responsible for the accurate and timely processing of invoices and </span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">quotations. This position reports to the Senior Sales Coordinator.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Key Duties and Responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Prepares Invoices and Quotations accurately and within the targeted turnaround time.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provides information to customers including pricing, product features and availability of products.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensures accuracy in terms of quantity, pricing, and any applicable discounts.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Works closely with the respective Sales Manager, Sales Representative, Senior Sales Coordinator and Accounts team in order to meet the request of the customer.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Prepares all weekly and monthly reports.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provides excellent customer service by addressing customer inquiries and concerns related to billing.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Submits invoices and quotations on customer portals</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Prepares and submits service request forms and item return authorization/goods return notes</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Sources and prepares PO for local purchase items</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Records all Lost Sales.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Processes delivery notes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Initiate outbound calls to potential and existing customers to promote products and or special offers.  </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensures the maintenance and adherence to ISO Standards.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Any other related responsibilities assigned by Management.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Academic Qualifications &amp; Experience</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Five (5) CXC or GCE O’ Level passes inclusive of English Language and Mathematics.</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A minimum of two (2) years’ experience in the field of Customer Service.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proficiency in the Microsoft suite of applications.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Competencies</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Excellent interpersonal skills.</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Team Oriented.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent communication skills both oral and written.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The ability to work in a fast paced environment with minimum supervision.</span></li>\n</ul>",
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    "departmentId": "18653",
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    "jobOpeningName": "FT Farfan - Customer Service Representative (Industrial Group)",
    "departmentLabel": "Industrial Group Sales - FTF",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://brydens.bamboohr.com/careers/412",
    "employmentStatusLabel": "Permanent"
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}