Collection Service Representative (CSR)

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    "jobTitle": "Collection Service Representative (CSR)",
    "location": "Maple Grove, MN 55369",
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    "clientCode": "14N93",
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    "description": "<p><span style=\"font-family:Aptos,sans-serif\">Get rewarded as you grow! Our compensation structure is designed to set you up for success from day one.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">&nbsp;All new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day ramp period where you can learn the ropes without individual revenue goals. Once you&rsquo;re up and running, you&rsquo;ll step into a commission plan that pays monthly bonuses based on performance, up to $700/month on team or small‑balance desks. As you rise through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, including unlimited 4% commission on all fees collected and tiered base‑pay increases up to $21.63/hour. Your success is truly in your hands&mdash;with real opportunities to grow your career, your skills, and your paycheck.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">This is an in-office role, located in Maple Grove, MN.</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">What we offer: &nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Monday through Friday day shift &ndash; no nights or weekends &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Comfortable and safe location with ample and free parking &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Facilities with a free gym and basketball court &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">A global company with cross training and transfer opportunities &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Medical and dental, 80% single and 60% family&nbsp;covered&nbsp;by Cadex &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Company paid life insurance and&nbsp;long term&nbsp;disability insurance &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Generous PTO/sick leave along with other paid emergency leave options &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">6 weeks&nbsp;of partial salary for parental leave &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Stable and professional office and work environment &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">All computer equipment and tools&nbsp;required &nbsp;</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Who thrives here? &nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Reliability, showing up on time and consistent attendance &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Goal-driven professionals motivated by performance-based bonuses &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Individuals eager to learn new skills and build a career path in a supportive environment &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Comfort on the phone with the ability to ask for payment and negotiate &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Professionals with excellent communication and problem-solving skills &nbsp;</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">What&nbsp;you&rsquo;ll&nbsp;do: &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">As Collection Service Representative (collector), you will be contacting our&nbsp;clients&#39; customers&nbsp;to find solutions on accounts that are in&nbsp;arrears, to&nbsp;identify&nbsp;potential credits or disputes, and to follow up with the customer on a regular basis.  &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">The ideal candidate will&nbsp;be responsible for&nbsp;managing and ensuring&nbsp;timely&nbsp;collection of outstanding debts and&nbsp;maintaining&nbsp;positive relationships with clients.&nbsp;This role requires a high level of persistence and excellent communication skills to effectively negotiate payment terms and resolve disputes. &nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Who we are:  &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Cadex Solutions Corporation is a holding company formed by&nbsp;Trivest&nbsp;Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning&nbsp;nearly 100&nbsp;years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India. &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including &nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">A.G. Adjustments, formed in 1974 and&nbsp;headquartered&nbsp;in Melville, NY &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">D&amp;S Global Solutions, formed in 1997 and fully remote &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">ABC-Amega, formed in 1929 and&nbsp;headquartered&nbsp;in Buffalo, NY &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">TranSubro, formed in 2012 and headquartered in Oceanside, NY &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">DAL, Inc., formed in 1974 and&nbsp;headquartered&nbsp;in Clifton Heights, PA &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Receivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MN &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Insurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA &nbsp;</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Primary Job Duties  &nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Meet or exceed collection and revenue goals as&nbsp;established&nbsp;to ensure&nbsp;maximum&nbsp;client satisfaction &nbsp;</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Work accounts assigned efficiently by meeting productivity and activity&nbsp;goals as&nbsp;assigned &nbsp;</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing&nbsp;accurate&nbsp;information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently  &nbsp;</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as&nbsp;required &nbsp;</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures,&nbsp;skip&nbsp;tracing, quality assurance, or manager;&nbsp;anticipate&nbsp;the customer&rsquo;s and/or client&rsquo;s concerns by demonstrative active listening and&nbsp;proactively&nbsp;thinking, adapting to changes as needed &nbsp;</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Secondary Job Duties  &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Continuously&nbsp;seeking&nbsp;to improve business knowledge, quality assurance scores, and other metrics (e.g.&nbsp;volume of calls, activities, accounts worked per day)&nbsp;seek&nbsp;to deliver more than is expected  &nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Business cultures differ in the various locations that our clients and their customers do business; actively&nbsp;seek&nbsp;to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Responsible for small, medium, or&nbsp;large size&nbsp;claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and&nbsp;subject&nbsp;to change; apply the same quality standards to all claims &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintain organized electronic file storage of documents and emails  &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Interface with Client-Facing departments to help&nbsp;identify&nbsp;and meet client needs &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Support new hires and other co-workers by&nbsp;assisting&nbsp;with training or other questions &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Respond to written correspondence from customers, and clients in clear, concise, and professional &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">language by keeping language&nbsp;accurate, legible, complete, and by using a positive tone &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Identify&nbsp;outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Continuously&nbsp;seek&nbsp;opportunities for process improvement and propose ideas &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Foster effective communication and collaboration between countries and cultures within all regions &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Assist&nbsp;in Operational project work as&nbsp;required &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Act as backup to other members of the Operational Departments &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintain&nbsp;a high level&nbsp;of professionalism and confidentiality with all information entrusted with &nbsp;</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Other Job Duties  &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">This position will perform other duties as requested. This job description is not designed to cover or&nbsp;contain&nbsp;a comprehensive listing of activities, duties or responsibilities that are&nbsp;required of&nbsp;the employee for this job. Duties,&nbsp;responsibilities&nbsp;and activities may change at any time with or without advanced notice. &nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Supervisor Responsibilities  &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">This position has no supervisory responsibilities &nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">You must have: &nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">A high school diploma or GED &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Reliable transportation &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Punctual and reliable attendance &nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Basic computer skills and typing &nbsp;</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\">We&nbsp;don&rsquo;t&nbsp;require&nbsp;extensive&nbsp;experience,&nbsp;if you have the right soft skills. We process reference checks and background checks on all selected candidates.  &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">If you are interested,&nbsp;we&rsquo;d&nbsp;love to hear from you. Click apply now or continue reading for the full job description. &nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Work location and hours: &nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">This position is hiring in-office in Maple Grove, MN. This position will work CST/CDT hours, 8-hour days, within the range of 7am to 5pm,&nbsp;40 hours&nbsp;per week. We are closed on Saturday and Sunday. We will work with you to&nbsp;establish&nbsp;the&nbsp;schedule that works best for you and your responsibilities outside work. </span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">No travel is expected for this position&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">WORK ENVIRONMENT&nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">This job operates in an office setting work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level.</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">PHYSICAL DEMANDS&nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.&nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation&rsquo;s may be made to enable individuals with disabilities to perform the essential job functions.&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">EEO STATEMENT&nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.&nbsp;</span></p>\n",
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Our compensation structure is designed to set you up for success from day one.\\n\\n&nbsp;All new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day ramp period where you can learn the ropes without individual revenue goals. Once you&rsquo;re up and running, you&rsquo;ll step into a commission plan that pays monthly bonuses based on performance, up to $700/month on team or small‑balance desks. As you rise through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, including unlimited 4% commission on all fees collected and tiered base‑pay increases up to $21.63/hour. Your success is truly in your hands&mdash;with real opportunities to grow your career, your skills, and your paycheck.\\n\\nThis is an in-office role, located in Maple Grove, MN.\\n\\n&nbsp;\\n\\nWhat we offer: &nbsp;\\n\\n\\n\\tMonday through Friday day shift &ndash; no nights or weekends &nbsp;\\n\\n\\n\\n\\tComfortable and safe location with ample and free parking &nbsp;\\n\\n\\n\\n\\tFacilities with a free gym and basketball court &nbsp;\\n\\n\\n\\n\\tA global company with cross training and transfer opportunities &nbsp;\\n\\n\\n\\n\\tMedical and dental, 80% single and 60% family&nbsp;covered&nbsp;by Cadex &nbsp;\\n\\n\\n\\n\\t401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) &nbsp;\\n\\n\\n\\n\\tCompany paid life insurance and&nbsp;long term&nbsp;disability insurance &nbsp;\\n\\n\\n\\n\\tGenerous PTO/sick leave along with other paid emergency leave options &nbsp;\\n\\n\\n\\n\\t6 weeks&nbsp;of partial salary for parental leave &nbsp;\\n\\n\\n\\n\\tStable and professional office and work environment &nbsp;\\n\\n\\n\\n\\tAll computer equipment and tools&nbsp;required &nbsp;\\n\\n\\n&nbsp;\\n\\nWho thrives here? &nbsp;\\n\\n\\n\\tReliability, showing up on time and consistent attendance &nbsp;\\n\\n\\n\\n\\tGoal-driven professionals motivated by performance-based bonuses &nbsp;\\n\\n\\n\\n\\tIndividuals eager to learn new skills and build a career path in a supportive environment &nbsp;\\n\\n\\n\\n\\tComfort on the phone with the ability to ask for payment and negotiate &nbsp;\\n\\n\\n\\n\\tProfessionals with excellent communication and problem-solving skills &nbsp;\\n\\n\\n&nbsp;\\n\\nWhat&nbsp;you&rsquo;ll&nbsp;do: &nbsp;\\n\\nAs Collection Service Representative (collector), you will be contacting our&nbsp;clients&#39; customers&nbsp;to find solutions on accounts that are in&nbsp;arrears, to&nbsp;identify&nbsp;potential credits or disputes, and to follow up with the customer on a regular basis.  &nbsp;\\n\\nThe ideal candidate will&nbsp;be responsible for&nbsp;managing and ensuring&nbsp;timely&nbsp;collection of outstanding debts and&nbsp;maintaining&nbsp;positive relationships with clients.&nbsp;This role requires a high level of persistence and excellent communication skills to effectively negotiate payment terms and resolve disputes. &nbsp;\\n\\n&nbsp;\\n\\nWho we are:  &nbsp;\\n\\nCadex Solutions Corporation is a holding company formed by&nbsp;Trivest&nbsp;Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning&nbsp;nearly 100&nbsp;years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India. &nbsp;\\n\\nSince 2019, Cadex has been putting together a strong portfolio of ARM companies, including &nbsp;\\n\\n\\n\\tA.G. Adjustments, formed in 1974 and&nbsp;headquartered&nbsp;in Melville, NY &nbsp;\\n\\n\\n\\n\\tD&amp;S Global Solutions, formed in 1997 and fully remote &nbsp;\\n\\n\\n\\n\\tABC-Amega, formed in 1929 and&nbsp;headquartered&nbsp;in Buffalo, NY &nbsp;\\n\\n\\n\\n\\tTranSubro, formed in 2012 and headquartered in Oceanside, NY &nbsp;\\n\\n\\n\\n\\tDAL, Inc., formed in 1974 and&nbsp;headquartered&nbsp;in Clifton Heights, PA &nbsp;\\n\\n\\n\\n\\tReceivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MN &nbsp;\\n\\n\\n\\n\\tInsurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA &nbsp;\\n\\n\\n&nbsp;\\n\\nPrimary Job Duties  &nbsp;\\n\\n\\n\\tMeet or exceed collection and revenue goals as&nbsp;established&nbsp;to ensure&nbsp;maximum&nbsp;client satisfaction &nbsp;\\n\\tWork accounts assigned efficiently by meeting productivity and activity&nbsp;goals as&nbsp;assigned &nbsp;\\n\\tProvide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing&nbsp;accurate&nbsp;information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently  &nbsp;\\n\\tAccurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as&nbsp;required &nbsp;\\n\\tEnsure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures,&nbsp;skip&nbsp;tracing, quality assurance, or manager;&nbsp;anticipate&nbsp;the customer&rsquo;s and/or client&rsquo;s concerns by demonstrative active listening and&nbsp;proactively&nbsp;thinking, adapting to changes as needed &nbsp;\\n\\n\\n&nbsp;\\n\\nSecondary Job Duties  &nbsp;\\n\\nContinuously&nbsp;seeking&nbsp;to improve business knowledge, quality assurance scores, and other metrics (e.g.&nbsp;volume of calls, activities, accounts worked per day)&nbsp;seek&nbsp;to deliver more than is expected  &nbsp;\\n\\n\\n\\tEngage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email &nbsp;\\n\\n\\n\\n\\tBusiness cultures differ in the various locations that our clients and their customers do business; actively&nbsp;seek&nbsp;to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients &nbsp;\\n\\n\\n\\n\\tResponsible for small, medium, or&nbsp;large size&nbsp;claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and&nbsp;subject&nbsp;to change; apply the same quality standards to all claims &nbsp;\\n\\n\\n\\n\\tMaintain organized electronic file storage of documents and emails  &nbsp;\\n\\n\\n\\n\\tInterface with Client-Facing departments to help&nbsp;identify&nbsp;and meet client needs &nbsp;\\n\\n\\n\\n\\tSupport new hires and other co-workers by&nbsp;assisting&nbsp;with training or other questions &nbsp;\\n\\n\\n\\n\\tRespond to written correspondence from customers, and clients in clear, concise, and professional &nbsp;\\n\\n\\n\\n\\tlanguage by keeping language&nbsp;accurate, legible, complete, and by using a positive tone &nbsp;\\n\\n\\n\\n\\tIdentify&nbsp;outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements &nbsp;\\n\\n\\n\\n\\tExercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans &nbsp;\\n\\n\\n\\n\\tContinuously&nbsp;seek&nbsp;opportunities for process improvement and propose ideas &nbsp;\\n\\n\\n\\n\\tFoster effective communication and collaboration between countries and cultures within all regions &nbsp;\\n\\n\\n\\n\\tAssist&nbsp;in Operational project work as&nbsp;required &nbsp;\\n\\n\\n\\n\\tAct as backup to other members of the Operational Departments &nbsp;\\n\\n\\n\\n\\tMaintain&nbsp;a high level&nbsp;of professionalism and confidentiality with all information entrusted with &nbsp;\\n\\n\\n&nbsp;\\n\\nOther Job Duties  &nbsp;\\n\\nThis position will perform other duties as requested. This job description is not designed to cover or&nbsp;contain&nbsp;a comprehensive listing of activities, duties or responsibilities that are&nbsp;required of&nbsp;the employee for this job. Duties,&nbsp;responsibilities&nbsp;and activities may change at any time with or without advanced notice. &nbsp;\\n\\n&nbsp;\\n\\nSupervisor Responsibilities  &nbsp;\\n\\nThis position has no supervisory responsibilities &nbsp;\\n\\n&nbsp;\\n\\nYou must have: &nbsp;\\n\\n\\n\\tA high school diploma or GED &nbsp;\\n\\n\\n\\n\\tReliable transportation &nbsp;\\n\\n\\n\\n\\tPunctual and reliable attendance &nbsp;\\n\\n\\n\\n\\tBasic computer skills and typing &nbsp;\\n\\n\\nWe&nbsp;don&rsquo;t&nbsp;require&nbsp;extensive&nbsp;experience,&nbsp;if you have the right soft skills. We process reference checks and background checks on all selected candidates.  &nbsp;\\n\\nIf you are interested,&nbsp;we&rsquo;d&nbsp;love to hear from you. Click apply now or continue reading for the full job description. &nbsp;\\n\\n&nbsp;\\n\\nWork location and hours: &nbsp;\\n\\nThis position is hiring in-office in Maple Grove, MN. This position will work CST/CDT hours, 8-hour days, within the range of 7am to 5pm,&nbsp;40 hours&nbsp;per week. We are closed on Saturday and Sunday. We will work with you to&nbsp;establish&nbsp;the&nbsp;schedule that works best for you and your responsibilities outside work. \\n\\nNo travel is expected for this position&nbsp;\\n\\n&nbsp;\\n\\nWORK ENVIRONMENT&nbsp;\\n\\nThis job operates in an office setting work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level.\\n\\n&nbsp;\\n\\nPHYSICAL DEMANDS&nbsp;\\n\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.&nbsp;\\n\\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation&rsquo;s may be made to enable individuals with disabilities to perform the essential job functions.&nbsp;\\n\\n&nbsp;\\n\\nEEO STATEMENT&nbsp;\\n\\nCadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.&nbsp;\\nQualificationsCOMPETENCIES&nbsp;\\n\\n\\n\\tAbility to work in a team-based environment in shared tasks and projects&nbsp;\\n\\n\\n\\n\\tProfessional demeanor&nbsp;\\n\\n\\n\\n\\tProficient written and verbal communication skills&nbsp;\\n\\n\\n\\n\\tProficient comprehension skills&nbsp;\\n\\n\\n\\n\\tTime management and organizational skills&nbsp;\\n\\n\\n\\n\\tBasic math skills&nbsp;\\n\\n\\n\\n\\tProficient telephone skills&nbsp;\\n\\n\\n\\n\\tProficiency in MS Office&nbsp;\\n\\n\\nREQUIRED EDUCATION AND EXPERIENCE&nbsp;&nbsp;\\n\\n&nbsp;High School Diploma or General Education degree\\n\\n&nbsp;\\n\\nFLUENCY&nbsp;&nbsp;\\n\\nThis position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.&nbsp;&nbsp;\\n\\n&nbsp;\\n\\nADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS&nbsp;&nbsp;\\n\\nNone required for this position&nbsp;\\n\\n&nbsp;\\n\",\"responsibilities\":\"Get rewarded as you grow! Our compensation structure is designed to set you up for success from day one.\\n\\n&nbsp;All new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day ramp period where you can learn the ropes without individual revenue goals. Once you&rsquo;re up and running, you&rsquo;ll step into a commission plan that pays monthly bonuses based on performance, up to $700/month on team or small‑balance desks. As you rise through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, including unlimited 4% commission on all fees collected and tiered base‑pay increases up to $21.63/hour. Your success is truly in your hands&mdash;with real opportunities to grow your career, your skills, and your paycheck.\\n\\nThis is an in-office role, located in Maple Grove, MN.\\n\\n&nbsp;\\n\\nWhat we offer: &nbsp;\\n\\n\\n\\tMonday through Friday day shift &ndash; no nights or weekends &nbsp;\\n\\n\\n\\n\\tComfortable and safe location with ample and free parking &nbsp;\\n\\n\\n\\n\\tFacilities with a free gym and basketball court &nbsp;\\n\\n\\n\\n\\tA global company with cross training and transfer opportunities &nbsp;\\n\\n\\n\\n\\tMedical and dental, 80% single and 60% family&nbsp;covered&nbsp;by Cadex &nbsp;\\n\\n\\n\\n\\t401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) &nbsp;\\n\\n\\n\\n\\tCompany paid life insurance and&nbsp;long term&nbsp;disability insurance &nbsp;\\n\\n\\n\\n\\tGenerous PTO/sick leave along with other paid emergency leave options &nbsp;\\n\\n\\n\\n\\t6 weeks&nbsp;of partial salary for parental leave &nbsp;\\n\\n\\n\\n\\tStable and professional office and work environment &nbsp;\\n\\n\\n\\n\\tAll computer equipment and tools&nbsp;required &nbsp;\\n\\n\\n&nbsp;\\n\\nWho thrives here? &nbsp;\\n\\n\\n\\tReliability, showing up on time and consistent attendance &nbsp;\\n\\n\\n\\n\\tGoal-driven professionals motivated by performance-based bonuses &nbsp;\\n\\n\\n\\n\\tIndividuals eager to learn new skills and build a career path in a supportive environment &nbsp;\\n\\n\\n\\n\\tComfort on the phone with the ability to ask for payment and negotiate &nbsp;\\n\\n\\n\\n\\tProfessionals with excellent communication and problem-solving skills &nbsp;\\n\\n\\n&nbsp;\\n\\nWhat&nbsp;you&rsquo;ll&nbsp;do: &nbsp;\\n\\nAs Collection Service Representative (collector), you will be contacting our&nbsp;clients&#39; customers&nbsp;to find solutions on accounts that are in&nbsp;arrears, to&nbsp;identify&nbsp;potential credits or disputes, and to follow up with the customer on a regular basis.  &nbsp;\\n\\nThe ideal candidate will&nbsp;be responsible for&nbsp;managing and ensuring&nbsp;timely&nbsp;collection of outstanding debts and&nbsp;maintaining&nbsp;positive relationships with clients.&nbsp;This role requires a high level of persistence and excellent communication skills to effectively negotiate payment terms and resolve disputes. &nbsp;\\n\\n&nbsp;\\n\\nWho we are:  &nbsp;\\n\\nCadex Solutions Corporation is a holding company formed by&nbsp;Trivest&nbsp;Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning&nbsp;nearly 100&nbsp;years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India. &nbsp;\\n\\nSince 2019, Cadex has been putting together a strong portfolio of ARM companies, including &nbsp;\\n\\n\\n\\tA.G. Adjustments, formed in 1974 and&nbsp;headquartered&nbsp;in Melville, NY &nbsp;\\n\\n\\n\\n\\tD&amp;S Global Solutions, formed in 1997 and fully remote &nbsp;\\n\\n\\n\\n\\tABC-Amega, formed in 1929 and&nbsp;headquartered&nbsp;in Buffalo, NY &nbsp;\\n\\n\\n\\n\\tTranSubro, formed in 2012 and headquartered in Oceanside, NY &nbsp;\\n\\n\\n\\n\\tDAL, Inc., formed in 1974 and&nbsp;headquartered&nbsp;in Clifton Heights, PA &nbsp;\\n\\n\\n\\n\\tReceivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MN &nbsp;\\n\\n\\n\\n\\tInsurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA &nbsp;\\n\\n\\n&nbsp;\\n\\nPrimary Job Duties  &nbsp;\\n\\n\\n\\tMeet or exceed collection and revenue goals as&nbsp;established&nbsp;to ensure&nbsp;maximum&nbsp;client satisfaction &nbsp;\\n\\tWork accounts assigned efficiently by meeting productivity and activity&nbsp;goals as&nbsp;assigned &nbsp;\\n\\tProvide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing&nbsp;accurate&nbsp;information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently  &nbsp;\\n\\tAccurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as&nbsp;required &nbsp;\\n\\tEnsure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures,&nbsp;skip&nbsp;tracing, quality assurance, or manager;&nbsp;anticipate&nbsp;the customer&rsquo;s and/or client&rsquo;s concerns by demonstrative active listening and&nbsp;proactively&nbsp;thinking, adapting to changes as needed &nbsp;\\n\\n\\n&nbsp;\\n\\nSecondary Job Duties  &nbsp;\\n\\nContinuously&nbsp;seeking&nbsp;to improve business knowledge, quality assurance scores, and other metrics (e.g.&nbsp;volume of calls, activities, accounts worked per day)&nbsp;seek&nbsp;to deliver more than is expected  &nbsp;\\n\\n\\n\\tEngage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email &nbsp;\\n\\n\\n\\n\\tBusiness cultures differ in the various locations that our clients and their customers do business; actively&nbsp;seek&nbsp;to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients &nbsp;\\n\\n\\n\\n\\tResponsible for small, medium, or&nbsp;large size&nbsp;claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and&nbsp;subject&nbsp;to change; apply the same quality standards to all claims &nbsp;\\n\\n\\n\\n\\tMaintain organized electronic file storage of documents and emails  &nbsp;\\n\\n\\n\\n\\tInterface with Client-Facing departments to help&nbsp;identify&nbsp;and meet client needs &nbsp;\\n\\n\\n\\n\\tSupport new hires and other co-workers by&nbsp;assisting&nbsp;with training or other questions &nbsp;\\n\\n\\n\\n\\tRespond to written correspondence from customers, and clients in clear, concise, and professional &nbsp;\\n\\n\\n\\n\\tlanguage by keeping language&nbsp;accurate, legible, complete, and by using a positive tone &nbsp;\\n\\n\\n\\n\\tIdentify&nbsp;outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements &nbsp;\\n\\n\\n\\n\\tExercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans &nbsp;\\n\\n\\n\\n\\tContinuously&nbsp;seek&nbsp;opportunities for process improvement and propose ideas &nbsp;\\n\\n\\n\\n\\tFoster effective communication and collaboration between countries and cultures within all regions &nbsp;\\n\\n\\n\\n\\tAssist&nbsp;in Operational project work as&nbsp;required &nbsp;\\n\\n\\n\\n\\tAct as backup to other members of the Operational Departments &nbsp;\\n\\n\\n\\n\\tMaintain&nbsp;a high level&nbsp;of professionalism and confidentiality with all information entrusted with &nbsp;\\n\\n\\n&nbsp;\\n\\nOther Job Duties  &nbsp;\\n\\nThis position will perform other duties as requested. This job description is not designed to cover or&nbsp;contain&nbsp;a comprehensive listing of activities, duties or responsibilities that are&nbsp;required of&nbsp;the employee for this job. Duties,&nbsp;responsibilities&nbsp;and activities may change at any time with or without advanced notice. &nbsp;\\n\\n&nbsp;\\n\\nSupervisor Responsibilities  &nbsp;\\n\\nThis position has no supervisory responsibilities &nbsp;\\n\\n&nbsp;\\n\\nYou must have: &nbsp;\\n\\n\\n\\tA high school diploma or GED &nbsp;\\n\\n\\n\\n\\tReliable transportation &nbsp;\\n\\n\\n\\n\\tPunctual and reliable attendance &nbsp;\\n\\n\\n\\n\\tBasic computer skills and typing &nbsp;\\n\\n\\nWe&nbsp;don&rsquo;t&nbsp;require&nbsp;extensive&nbsp;experience,&nbsp;if you have the right soft skills. We process reference checks and background checks on all selected candidates.  &nbsp;\\n\\nIf you are interested,&nbsp;we&rsquo;d&nbsp;love to hear from you. Click apply now or continue reading for the full job description. &nbsp;\\n\\n&nbsp;\\n\\nWork location and hours: &nbsp;\\n\\nThis position is hiring in-office in Maple Grove, MN. This position will work CST/CDT hours, 8-hour days, within the range of 7am to 5pm,&nbsp;40 hours&nbsp;per week. We are closed on Saturday and Sunday. We will work with you to&nbsp;establish&nbsp;the&nbsp;schedule that works best for you and your responsibilities outside work. \\n\\nNo travel is expected for this position&nbsp;\\n\\n&nbsp;\\n\\nWORK ENVIRONMENT&nbsp;\\n\\nThis job operates in an office setting work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level.\\n\\n&nbsp;\\n\\nPHYSICAL DEMANDS&nbsp;\\n\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.&nbsp;\\n\\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation&rsquo;s may be made to enable individuals with disabilities to perform the essential job functions.&nbsp;\\n\\n&nbsp;\\n\\nEEO STATEMENT&nbsp;\\n\\nCadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.&nbsp;\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CADEX\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=EC910BE695419B5826F27A55BD1290EB\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"7373 Kirkwood Ct\",\"addressLocality\":\"Maple Grove\",\"addressRegion\":\"MN\",\"postalCode\":55369,\"addressCountry\":\"USA\"}},\"qualifications\":\"COMPETENCIES&nbsp;\\n\\n\\n\\tAbility to work in a team-based environment in shared tasks and projects&nbsp;\\n\\n\\n\\n\\tProfessional demeanor&nbsp;\\n\\n\\n\\n\\tProficient written and verbal communication skills&nbsp;\\n\\n\\n\\n\\tProficient comprehension skills&nbsp;\\n\\n\\n\\n\\tTime management and organizational skills&nbsp;\\n\\n\\n\\n\\tBasic math skills&nbsp;\\n\\n\\n\\n\\tProficient telephone skills&nbsp;\\n\\n\\n\\n\\tProficiency in MS Office&nbsp;\\n\\n\\nREQUIRED EDUCATION AND EXPERIENCE&nbsp;&nbsp;\\n\\n&nbsp;High School Diploma or General Education degree\\n\\n&nbsp;\\n\\nFLUENCY&nbsp;&nbsp;\\n\\nThis position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.&nbsp;&nbsp;\\n\\n&nbsp;\\n\\nADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS&nbsp;&nbsp;\\n\\nNone required for this position&nbsp;\\n\\n&nbsp;\\n\",\"experienceRequirements\":\"COMPETENCIES&nbsp;\\n\\n\\n\\tAbility to work in a team-based environment in shared tasks and projects&nbsp;\\n\\n\\n\\n\\tProfessional demeanor&nbsp;\\n\\n\\n\\n\\tProficient written and verbal communication skills&nbsp;\\n\\n\\n\\n\\tProficient comprehension skills&nbsp;\\n\\n\\n\\n\\tTime management and organizational skills&nbsp;\\n\\n\\n\\n\\tBasic math skills&nbsp;\\n\\n\\n\\n\\tProficient telephone skills&nbsp;\\n\\n\\n\\n\\tProficiency in MS Office&nbsp;\\n\\n\\nREQUIRED EDUCATION AND EXPERIENCE&nbsp;&nbsp;\\n\\n&nbsp;High School Diploma or General Education degree\\n\\n&nbsp;\\n\\nFLUENCY&nbsp;&nbsp;\\n\\nThis position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.&nbsp;&nbsp;\\n\\n&nbsp;\\n\\nADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS&nbsp;&nbsp;\\n\\nNone required for this position&nbsp;\\n\\n&nbsp;\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-family:Aptos,sans-serif\">COMPETENCIES&nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to work in a team-based environment in shared tasks and projects&nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Professional demeanor&nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Proficient written and verbal communication skills&nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Proficient comprehension skills&nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Time management and organizational skills&nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Basic math skills&nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Proficient telephone skills&nbsp;</span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Proficiency in MS Office&nbsp;</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\">REQUIRED EDUCATION AND EXPERIENCE&nbsp;&nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">&nbsp;High School Diploma or General Education degree</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">FLUENCY&nbsp;&nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.&nbsp;&nbsp;</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS&nbsp;&nbsp;</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">None required for this position&nbsp;</span></p>\n\n<p>&nbsp;</p>\n",
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    "legalRevisionDate": {
      "date": "2025-12-30T12:07:04.000Z",
      "timezone": "America/Chicago",
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    "primaryPhoneCountry": "US",
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  "preview": {
    "jobId": 103245,
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    "jobTitle": "Collection Service Representative (CSR)",
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