Data Center Facilities Technician

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    "requisitionDescription": "<div><div><p id=\"isPasted\">Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced&nbsp;<strong>Data Center Facilities Technician</strong> to join our team and drive our relationships with hyperscale clients to new heights. &nbsp;<br><br><br></p><p data-pasted=\"true\"><strong>Salute Benefits That Put You First&nbsp;</strong></p><p>We know life doesn&rsquo;t stop when work begins, that&rsquo;s why we offer perks designed to support your well-being, your family, and your future:</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Wellness Support: Access to HSA, mental health resources, and gym discounts&mdash;because your health matters.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Extra Protection &amp; Perks: Through discounted group programs, such as legal services, home &amp; auto insurance, pet insurance, and ID theft protection for life&rsquo;s unexpected moments.</p><p><br></p><p><strong><u>Data Center Facilities Technician</u></strong><strong><u>:</u></strong></p><p>The DCFT is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The DCFT primarily interacts with Data Center Operators (DCOs), clients, and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but is not limited to, emergency diesel generators, electrical switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic understanding of this equipment would be preferred. &nbsp;</p><p>The DCFT also provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance &ndash; all of this being site-dependent and as per the service level agreements with our clients. DCFTs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.  &nbsp;</p><p><strong><u>Responsibilities:</u></strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW224728376 BCX8\">Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Work with senior colleagues, team members, vendors, and other stakeholders to test and install data center infrastructure equipment and services. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Work closely with vendors to resolve service-affecting incidents and/or outages. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Troubleshoot infrastructure and equipment problems, placing service calls when problems </span><span class=\"NormalTextRun SCXW224728376 BCX8\">remain</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> unresolved. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Provide data center white space support to managed services, including, but not limited </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW224728376 BCX8\">to:</span><span class=\"NormalTextRun SCXW224728376 BCX8\">  routers and switches and other customer or self-owned digital infrastructure. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Perform trouble isolation and resolution as needed. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Perform maintenance as needed/directed. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Perform </span><span class=\"NormalTextRun SCXW224728376 BCX8\">consolidated</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> event management for all monitored equipment at the data center site. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Provide monitoring and overall support, ensuring successful operation of all site </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW224728376 BCX8\">facility</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.) </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Experience from stacking and racking of servers to battery/power and structured cabling. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Generate end user performance reports as needed.  </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Troubleshoots and resolves client-side problems, when so </span><span class=\"NormalTextRun SCXW224728376 BCX8\">required</span><span class=\"NormalTextRun SCXW224728376 BCX8\">. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Produce reports with metrics on service requests, problem management, backup and statistics, number of events for internal and external stakeholders. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Monitor </span><span class=\"NormalTextRun SCXW224728376 BCX8\">capacity</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> </span><span class=\"NormalTextRun SCXW224728376 BCX8\">utilization</span><span class=\"NormalTextRun SCXW224728376 BCX8\">. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Manages/Monitors physical access to data centers. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Successfully execute Emergency Operating Procedures (EOPs), when so </span><span class=\"NormalTextRun SCXW224728376 BCX8\">required</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> at site. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Trains </span><span class=\"NormalTextRun SCXW224728376 BCX8\">new staff</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW224728376 BCX8\">on</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> all processes and procedures that relate to all the above. </span></span>&nbsp;</li></ul><p><strong><u>Qualifications:</u></strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">High school diploma or general education degree (GED) </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Basic knowledge of site facility infrastructure </span><span class=\"NormalTextRun SCXW224728376 BCX8\">regarding</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> power, thermal management, and associated systems. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW224728376 BCX8\">This is an intermediate-level facility-focused position for a person with an aptitude to learn and grow in the field of technical operations and maintenance support of electrical and HVAC systems.</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Good observation skills and problem-solving ability. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Place SAFETY at the top of anything and everything that they do &ndash; without fail. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Focus on the tasks and activities given to them and remain consistently focused on SAFETY. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Ability to work on multiple concurrent projects while meeting deadlines and ensuring uptime. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">A penchant for leading projects and can work autonomously under the customer&#39;s direction, written or verbal, on servers/routers/switches. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Perform their professional duties as a member of a team, as a leader, </span><span class=\"NormalTextRun SCXW224728376 BCX8\">peer</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> and a follower, depending on the situation, and work competently and calmly under pressure. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW224728376 BCX8\">Handle circumstances that are outside their comfort zone in a clear and methodical manner without impacting services and safety.</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Follow instructions as provided in SOPs, MOPs and EOPs (&ldquo;</span></span><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW224728376 BCX8\">x</span></span><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW224728376 BCX8\">OPs</span><span class=\"NormalTextRun SCXW224728376 BCX8\">&rdquo;). </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Speak up and contribute constructively and professionally when matters do not look correct and when there is any possibility of site impact, especially </span><span class=\"NormalTextRun SCXW224728376 BCX8\">regarding</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> safety. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Evaluate their own deliverables and performance, and those of others, in the relentless pursuit of continuous operational improvement. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Willingness to enhance existing skill set. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Good analytical and problem-solving skills. Must be able to logically analyze, isolate and resolve site and customer-facing service issues. Proficient in monitoring and troubleshooting. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-ZA\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Good English communication skills, both verbal and written.</span></span><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\"> </span></span>&nbsp;</li></ul><p><strong><u>Physical Requirements:</u></strong>&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\" data-ccp-parastyle=\"No Spacing\">Ability to lift and carry heavy equipment, up to 40lbs.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Ability to climb ladders and multiple flights of stairs to access elevated equipment</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Ability to stand for </span><span class=\"NormalTextRun SCXW224728376 BCX8\">long periods</span><span class=\"NormalTextRun SCXW224728376 BCX8\"> of time in various work environments</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Ability to bend, stoop, kneel, and reach for equipment related tasks</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Basic physical fitness to respond quickly to emergency situations and navigate areas quickly</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Good hand-eye coordination and dexterity for working with small components and connectors</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Clear vision</span><span class=\"NormalTextRun SCXW224728376 BCX8\">, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Ability to differentiate between color-coded warning signs, labels, and cables</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Ability to work in environments with a wide variety temperature inside a facility</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW224728376 BCX8\"><span class=\"NormalTextRun SCXW224728376 BCX8\">Capability to work in environments with elevated noise levels while wearing hearing protection</span></span></li><li>Possession of a valid driver&rsquo;s license for work-related travel, as required</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at&nbsp;</span></em><a href=\"mailto:[email protected]\" target=\"_blank\"><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:blue;'>[email protected]</span></em></a><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;for more information.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>(For specific Recruitment related questions, please contact our Talent Acquisition department at&nbsp;</span></em></strong><a href=\"mailto:[email protected]\" target=\"_blank\"><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:blue;'>[email protected]</span></em></a><strong><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>.)</span></em></strong><br><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Compensation &amp; Benefits Disclosure&nbsp;</span></em></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#2F2F2F;background:white;'>The </span></em><em><span style=\"font-size: 15px; font-family: Calibri, sans-serif; color: black; background: rgb(255, 255, 255);\">hourly rate for this role is $28.00 per hour.</span></em><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#2F2F2F;background:white;'><span style=\"background-color: rgb(255, 255, 255);\">&nbsp;</span>This range reflects a good‑faith estimate of what we reasonably expect to pay upon hire, based on factors such as skills, experience, education, and market/location. Our comprehensive benefits include health, dental, and vision insurance, Health Savings Account (HSA), gym discount, mental health, Discounted Group Life &amp; AD&amp;D, Discounted Group Short &amp; Long-term Disability, 401(k) retirement matching, PTO/paid holidays, and parental leave. </span></em><em><span style=\"font-size: 15px; font-family: Calibri, sans-serif; color: black; background: rgb(255, 255, 255);\">This posted hourly rate is the final rate of pay for the position, based on job‑related factors consistent with applicable law.</span></em></p></div></div>\n",
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