Front Desk Supervisor

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    "raw": "700 - Raleigh RTP Marriott - Durham, NC 27703; 4700 Guardian Drive, Durham, NC, 27703, USA",
    "city": "Durham",
    "region": "NC",
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{
  "detail": {
    "city": "Durham",
    "jobId": 64110,
    "level": "",
    "endDate": "06/14/2026",
    "legalId": 23,
    "isHotJob": true,
    "jobShift": "Any",
    "jobTitle": "Front Desk Supervisor",
    "location": "700 - Raleigh RTP Marriott - Durham, NC 27703",
    "startDate": "05/14/2026",
    "clientCode": "19K99",
    "remoteType": "",
    "description": "<p><em>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.</em>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<div class=\"WordSection1\">\r\n<p class=\"JSHeading\" style=\"margin-top:8px; margin-bottom:8px\"><span style=\"page:WordSection1\"><span style=\"font-size:10pt\"><span style=\"background:navy\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:white\"><span style=\"font-weight:bold\"><span arial=\"\" narrow=\"\" style=\"font-family:\">JOB SUMMARY</span></span></span></span></span></span></span></p>\r\n\r\n<p><span style=\"page:WordSection1\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered..</span></span></span></span></p>\r\n\r\n<p style=\"margin-top:8px; margin-bottom:8px\"><span style=\"page:WordSection1\"><span style=\"font-size:10pt\"><span style=\"background:navy\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><b><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:white\">ESSENTIAL JOB FUNCTIONS </span></span></b></span></span></span></span></p>\r\n</div>\r\n\r\n<p class=\"JSAlphaBulletedText\" style=\"text-align:justify; text-indent:0in; margin-top:3px; margin-bottom:3px\"><span style=\"font-size:9pt\"><span style=\"tab-stops:.5in\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><i>This description is a summary of primary responsibilities and qualifications.&nbsp; The job description is not intended to include all duties or qualifications that may be required now or in the future.&nbsp; The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.</i></span></span></span></span></p>\r\n\r\n<p class=\"JSText\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:8px\">\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Communicate effectively both verbally and in writing to provide clear direction to staff.&nbsp;&nbsp; Assign and instruct front desk clerks in details of work.&nbsp; Observes performance and encourages improvement. </span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Greets guests immediately with a friendly and sincere welcome.&nbsp; Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs.&nbsp; Code electronic keys.&nbsp; Nonverbally confirm the room number and rate.&nbsp; Provide welcome folders containing room keys, certificates, and coupons as appropriate.&nbsp; Close out guest accounts at time of check out.&nbsp; In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance.&nbsp; Requires standing and continual mobility throughout front office area.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Verify and imprint credit cards for authorization using electronic acceptance methods.&nbsp; Handle cash; make changes and balance as assigned house bank.&nbsp; Accept and record vouchers, travelers&rsquo; checks, and other forms of payment.&nbsp; Perform accurate, moderately complex arithmetic functions using a calculator.&nbsp; Post charges to guest rooms and house accounts using the computer.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Promptly answer the telephone using a positive and clear English language.&nbsp; Input messages into the computer.&nbsp; Retrieve messages and communicate the content to the guest.&nbsp; Retrieve mail, small packages and facsimiles for customers as requested.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees.&nbsp; Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.&nbsp; Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.&nbsp; Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. </span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required.&nbsp; Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel.&nbsp; Ensure compliance with all brand standards.&nbsp; Coordinate and track successful completion of training on PMS system.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Monitor and track time and attendance of associates.&nbsp; Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard. </span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.&nbsp; </span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Be familiar and able to perform duties on all shifts, including Night Audit and PBX.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Manager on Duty (MOD) in absence of Front Office Manager</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Turns in all lost and found items and all guest room keys.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Adheres to all company policies and procedures.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Follows safety and security procedures and rules.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Knows department fire prevention and emergency procedures.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Utilizes protective equipment.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Reports unsafe conditions to management.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Reports accidents, injuries, near-misses, property damage or loss to management.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Provides for a safe work environment by following all safety and security procedures and rules.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Assists other Front Desk Personnel when need.</span></span></span></span></li>\r\n\t<li class=\"JSText\" style=\"margin-left:8px; margin-bottom:8px\"><span style=\"font-size:9pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-size:10.0pt\">Perform any related duties as requested by management.</span></span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "",
    "salaryRange": "$20.00 - $20.00 Hourly",
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    "isQuickApply": false,
    "positionType": "Contractor",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Front Desk Supervisor\",\"identifier\":\"J19K9964110\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A7135FEB489496034748EA1E5BF7C628/jobs/64110\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A7135FEB489496034748EA1E5BF7C628\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":20,\"maxValue\":20,\"unitText\":\"\"}},\"datePosted\":\"2026-05-14\",\"description\":\"Job DetailsJob Location: 700 - Raleigh RTP Marriott - Durham, NC 27703Position Type: ContractorSalary Range: $20.00 - $20.00 HourlyJob Shift: AnyDriftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nJOB SUMMARY\\r\\n\\r\\nProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered..\\r\\n\\r\\nESSENTIAL JOB FUNCTIONS \\r\\n\\r\\n\\r\\nThis description is a summary of primary responsibilities and qualifications.&nbsp; The job description is not intended to include all duties or qualifications that may be required now or in the future.&nbsp; The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tCommunicate effectively both verbally and in writing to provide clear direction to staff.&nbsp;&nbsp; Assign and instruct front desk clerks in details of work.&nbsp; Observes performance and encourages improvement. \\r\\n\\tGreets guests immediately with a friendly and sincere welcome.&nbsp; Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.\\r\\n\\tPromptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs.&nbsp; Code electronic keys.&nbsp; Nonverbally confirm the room number and rate.&nbsp; Provide welcome folders containing room keys, certificates, and coupons as appropriate.&nbsp; Close out guest accounts at time of check out.&nbsp; In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance.&nbsp; Requires standing and continual mobility throughout front office area.\\r\\n\\tVerify and imprint credit cards for authorization using electronic acceptance methods.&nbsp; Handle cash; make changes and balance as assigned house bank.&nbsp; Accept and record vouchers, travelers&rsquo; checks, and other forms of payment.&nbsp; Perform accurate, moderately complex arithmetic functions using a calculator.&nbsp; Post charges to guest rooms and house accounts using the computer.\\r\\n\\tPromptly answer the telephone using a positive and clear English language.&nbsp; Input messages into the computer.&nbsp; Retrieve messages and communicate the content to the guest.&nbsp; Retrieve mail, small packages and facsimiles for customers as requested.\\r\\n\\tRemain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees.&nbsp; Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.&nbsp; Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.&nbsp; Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. \\r\\n\\tManage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required.&nbsp; Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.\\r\\n\\tTrain new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel.&nbsp; Ensure compliance with all brand standards.&nbsp; Coordinate and track successful completion of training on PMS system.\\r\\n\\tMonitor and track time and attendance of associates.&nbsp; Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard. \\r\\n\\tTake actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.&nbsp; \\r\\n\\tBe familiar and able to perform duties on all shifts, including Night Audit and PBX.\\r\\n\\tManager on Duty (MOD) in absence of Front Office Manager\\r\\n\\tTurns in all lost and found items and all guest room keys.\\r\\n\\tAdheres to all company policies and procedures.\\r\\n\\tFollows safety and security procedures and rules.\\r\\n\\tKnows department fire prevention and emergency procedures.\\r\\n\\tUtilizes protective equipment.\\r\\n\\tReports unsafe conditions to management.\\r\\n\\tReports accidents, injuries, near-misses, property damage or loss to management.\\r\\n\\tProvides for a safe work environment by following all safety and security procedures and rules.\\r\\n\\tAll team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).\\r\\n\\tAssists other Front Desk Personnel when need.\\r\\n\\tPerform any related duties as requested by management.\\r\\n\\r\\nQualifications\\r\\nKNOWLEDGE, SKILLS &amp; ABILITIES\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAny combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.&nbsp; High school diploma preferred. \\r\\n\\tAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.\\r\\n\\tTwo years combined prior front desk and supervisor experience.\\r\\n\\tConsiderable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.\\r\\n\\tAbility to read, listens, and communicates effectively in English, both verbally and in writing.\\r\\n\\tAbility to access and accurately input information using a moderately complex computer system.\\r\\n\\tHearing and visual ability to observe and detect signs of emergency situations.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nPHYSICAL DEMANDS\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAbility to stand and move throughout front office and continuously performs essential job functions.\\r\\n\\tStanding 95% of shift\\r\\n\\tLifting up to 25 pounds maximum.\\r\\n\\tOccasional twisting, bending, stooping, reaching, standing, walking.\\r\\n\\tFrequent talking, hearing, seeing and smiling.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.\\r\\n\",\"responsibilities\":\"Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nJOB SUMMARY\\r\\n\\r\\nProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered..\\r\\n\\r\\nESSENTIAL JOB FUNCTIONS \\r\\n\\r\\n\\r\\nThis description is a summary of primary responsibilities and qualifications.&nbsp; The job description is not intended to include all duties or qualifications that may be required now or in the future.&nbsp; The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tCommunicate effectively both verbally and in writing to provide clear direction to staff.&nbsp;&nbsp; Assign and instruct front desk clerks in details of work.&nbsp; Observes performance and encourages improvement. \\r\\n\\tGreets guests immediately with a friendly and sincere welcome.&nbsp; Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.\\r\\n\\tPromptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs.&nbsp; Code electronic keys.&nbsp; Nonverbally confirm the room number and rate.&nbsp; Provide welcome folders containing room keys, certificates, and coupons as appropriate.&nbsp; Close out guest accounts at time of check out.&nbsp; In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance.&nbsp; Requires standing and continual mobility throughout front office area.\\r\\n\\tVerify and imprint credit cards for authorization using electronic acceptance methods.&nbsp; Handle cash; make changes and balance as assigned house bank.&nbsp; Accept and record vouchers, travelers&rsquo; checks, and other forms of payment.&nbsp; Perform accurate, moderately complex arithmetic functions using a calculator.&nbsp; Post charges to guest rooms and house accounts using the computer.\\r\\n\\tPromptly answer the telephone using a positive and clear English language.&nbsp; Input messages into the computer.&nbsp; Retrieve messages and communicate the content to the guest.&nbsp; Retrieve mail, small packages and facsimiles for customers as requested.\\r\\n\\tRemain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees.&nbsp; Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.&nbsp; Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.&nbsp; Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. \\r\\n\\tManage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required.&nbsp; Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.\\r\\n\\tTrain new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel.&nbsp; Ensure compliance with all brand standards.&nbsp; Coordinate and track successful completion of training on PMS system.\\r\\n\\tMonitor and track time and attendance of associates.&nbsp; Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard. \\r\\n\\tTake actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.&nbsp; \\r\\n\\tBe familiar and able to perform duties on all shifts, including Night Audit and PBX.\\r\\n\\tManager on Duty (MOD) in absence of Front Office Manager\\r\\n\\tTurns in all lost and found items and all guest room keys.\\r\\n\\tAdheres to all company policies and procedures.\\r\\n\\tFollows safety and security procedures and rules.\\r\\n\\tKnows department fire prevention and emergency procedures.\\r\\n\\tUtilizes protective equipment.\\r\\n\\tReports unsafe conditions to management.\\r\\n\\tReports accidents, injuries, near-misses, property damage or loss to management.\\r\\n\\tProvides for a safe work environment by following all safety and security procedures and rules.\\r\\n\\tAll team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).\\r\\n\\tAssists other Front Desk Personnel when need.\\r\\n\\tPerform any related duties as requested by management.\\r\\n\\r\\n\",\"employmentType\":\"CONTRACTOR\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"DRIFTWOOD HOSPITALITY MANAGEMENT\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A7135FEB489496034748EA1E5BF7C628\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"4700 Guardian Drive\",\"addressLocality\":\"Durham\",\"addressRegion\":\"NC\",\"postalCode\":27703,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\r\\nKNOWLEDGE, SKILLS &amp; ABILITIES\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAny combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.&nbsp; High school diploma preferred. \\r\\n\\tAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.\\r\\n\\tTwo years combined prior front desk and supervisor experience.\\r\\n\\tConsiderable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.\\r\\n\\tAbility to read, listens, and communicates effectively in English, both verbally and in writing.\\r\\n\\tAbility to access and accurately input information using a moderately complex computer system.\\r\\n\\tHearing and visual ability to observe and detect signs of emergency situations.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nPHYSICAL DEMANDS\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAbility to stand and move throughout front office and continuously performs essential job functions.\\r\\n\\tStanding 95% of shift\\r\\n\\tLifting up to 25 pounds maximum.\\r\\n\\tOccasional twisting, bending, stooping, reaching, standing, walking.\\r\\n\\tFrequent talking, hearing, seeing and smiling.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.\\r\\n\",\"experienceRequirements\":\"\\r\\nKNOWLEDGE, SKILLS &amp; ABILITIES\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAny combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.&nbsp; High school diploma preferred. \\r\\n\\tAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.\\r\\n\\tTwo years combined prior front desk and supervisor experience.\\r\\n\\tConsiderable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.\\r\\n\\tAbility to read, listens, and communicates effectively in English, both verbally and in writing.\\r\\n\\tAbility to access and accurately input information using a moderately complex computer system.\\r\\n\\tHearing and visual ability to observe and detect signs of emergency situations.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\nPHYSICAL DEMANDS\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAbility to stand and move throughout front office and continuously performs essential job functions.\\r\\n\\tStanding 95% of shift\\r\\n\\tLifting up to 25 pounds maximum.\\r\\n\\tOccasional twisting, bending, stooping, reaching, standing, walking.\\r\\n\\tFrequent talking, hearing, seeing and smiling.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.\\r\\n\",\"validThrough\":\"2026-06-14\",\"workHours\":\"Any\"}",
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    "qualifications": "<div style=\"border-bottom:solid navy 1.0pt; border-top:solid navy 1.0pt; border-left:none; border-right:none; padding:1.0pt 0in 1.0pt 0in\">\r\n<p class=\"JSSubheading\" style=\"border:none; padding:0in; margin-top:3px; margin-bottom:3px\"><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:purple\"><span style=\"font-weight:bold\"><i><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:#333399\">KNOWLEDGE, SKILLS &amp; ABILITIES</span></span></i></span></span></span></span></p>\r\n</div>\r\n\r\n<p class=\"JSText\" style=\"margin-bottom:4px; margin-left:24px\">&nbsp;</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.&nbsp; High school diploma preferred.</span></span></span> </span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Two years combined prior front desk and supervisor experience.</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Ability to read, listens, and communicates effectively in English, both verbally and in writing.</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Ability to access and accurately input information using a moderately complex computer system.</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Hearing and visual ability to observe and detect signs of emergency situations.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:192px\">&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<div style=\"border-bottom:solid navy 1.0pt; border-top:solid navy 1.0pt; border-left:none; border-right:none; padding:1.0pt 0in 1.0pt 0in\">\r\n<p class=\"JSSubheading\" style=\"border:none; padding:0in; margin-top:3px; margin-bottom:3px\"><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:purple\"><span style=\"font-weight:bold\"><i><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:#333399\">PHYSICAL DEMANDS</span></span></i></span></span></span></span></p>\r\n</div>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Ability to stand and move throughout front office and continuously performs essential job functions.</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Standing 95% of shift</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Lifting up to 25 pounds maximum.</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Occasional twisting, bending, stooping, reaching, standing, walking.</span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Frequent talking, hearing, seeing and smiling.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Benefits</p>\r\n\r\n<ul>\r\n\t<li>401(k)</li>\r\n\t<li>Disability insurance</li>\r\n\t<li>Employee assistance program</li>\r\n\t<li>Health insurance</li>\r\n\t<li>Life insurance</li>\r\n\t<li>Paid time off</li>\r\n\t<li>Room Discounts</li>\r\n\t<li>Employee Food and Beverage Discounts</li>\r\n</ul>\r\n\r\n<p>EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</p>\r\n",
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