Operations Manager

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    "location": "Mountain Sky Guest Ranch",
    "postedOn": "Posted 30+ Days Ago",
    "timeType": "Full time",
    "startDate": "2026-03-24",
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    "jobDescription": "<div><div><div></div><div></div><div></div><div></div><div></div><div></div><div><div><p><span> </span></p></div></div><div></div><div></div><div></div><div></div><div></div><div><div><p><b><span>Job Title:</span></b><span> </span></p></div></div><div></div><div></div><div></div><div></div><div></div><div><div><p><b><span>Operations Manager</span></b><span> </span></p></div></div><div></div><div></div><div></div><div></div><div><div><p><b><span>Department/Grou</span><span>p</span><span>:</span></b><span> </span></p></div></div><div></div><div></div><div></div><div></div><div><div><p><span><span>Mountain Sky Guest Ranch</span></span><span> </span></p></div></div><div></div><div></div><div></div><div></div><div><div><p><b><span>Location:</span></b><span> </span></p></div></div><div></div><div></div><div></div><div></div><div><div><p><span><span>Emigrant, Montana</span></span><span> </span></p></div></div><div></div><div></div><div></div><div></div><div></div><div><div><p><span> </span></p></div></div><div></div><div></div><div></div><div></div><div></div><div><div><p><b><span>Job Description</span></b><span> </span></p></div></div></div></div><div><div><p><b><span>Position Summary</span></b><span> </span></p></div><div><p><b><span>Mountain Sky</span></b><span><span> is a 9</span><span>5</span><span>-year-old luxury guest ranch </span><span>located</span><span> in the heart of southwest Montana’s Paradise Valley. Our entire team lives by six core values: </span></span><i><span>Listen &amp; Respond, Include Everyone, Put People First, Give Back to Others, </span><span>Lead</span><span> by Example, and Innovate Continuously.</span></i><b><span> </span></b><span><span>We boast the feel of a remote ranch s</span><span>e</span><span>t on 17,000 private acres and up against hundreds of thousands of acres of National </span><span>Forest but</span><span> are only 10 minutes from the nearest small town and an hour away from Bozeman. </span></span><span> </span></p></div><div><p><span><span>Mountain Sky is open to guests from May-October and has a seasonal staff of 105 associates. </span><span>The</span><span> Operations Manager </span><span>will report directly to the MSGR </span><span>Assistant General Manager </span><span>to provide</span><span> support for all guest operations at the ranch.</span><span> Th</span><span>is i</span><span>s</span><span> a nine-month position that will center on supporting the ranch during </span><span>its</span><span> operational </span><span>peak. The</span><span> ideal candidate will </span><span>demonstrate</span><span> a </span><span>high</span><span> aptitude for managing others, a passion for hospitality and </span><span>possess</span><span> excellent communication</span><span> and organizational</span><span> skills.</span></span><span> </span></p></div><div><p><u><span>Required Skills </span></u><span> </span></p></div><div><ul><li><p><span><span>Minimum 21 years of age (</span><span>required</span><span> for insurance purposes)</span></span><span> </span></p></li><li><p><span><span>Must be able to lift 50lbs overhead.</span></span><span> </span></p></li><li><p><span><span>Must be able to work in a standing position for 10&#43; hours in a day.</span></span><span> </span></p></li><li><p><span><span>Must be able to work in a sitting position for 5&#43; hours in a day.</span></span><span> </span></p></li></ul></div><div><p><u><span>General Responsibilities </span></u><span> </span></p></div><div><p><i><span>Job will include but not be limited to the following:</span></i><span> </span></p></div><div><ul><li><p><span><span>Support MSGR G</span><span>eneral Manager</span><span> and A</span><span>ssistant General Manager</span><span> in the management of all operations at Mountain Sky</span><span> </span></span><span> </span></p></li><li><p><span><span>Manage and schedule the guest services staff at MSGR</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Report scheduling information for payroll – sick days, unpaid time, vacation, </span><span>etc</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Schedule the maintenance and front office staff</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Report scheduling information for payroll – sick days, unpaid time, vacation, </span><span>etc</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Oversee MSGR Activities </span><span>and Risk </span><span>Manager</span></span><span> </span></p></li><li><p><span><span>Oversee MSGR Housekeeping Manager</span><span>  </span></span><span> </span></p></li><li><p><span><span>Oversee MSGR Dining Room Manager</span></span><span> </span></p></li><li><p><span><span>Oversee MSGR Bar Manager</span></span><span> </span></p></li><li><p><span><span>Oversee MSGR Kid’s Program Manager</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Provide</span><span> exceptional service to all guests at MSGR </span></span><span> </span></p></li><li><p><span><span>Lead “from the front” by </span><span>demonstrating</span><span> a willingness to work alongside reports in </span><span>their</span><span> respective areas</span></span><span> </span></p></li><li><p><span><span>Live out the six BFOB Core Values: </span></span><i><span>Listen &amp; Respond, Include Everyone, Put People First, Give Back to Others, </span><span>Lead</span><span> by Example, and Innovate Continuously.</span></i><span> </span></p></li></ul></div><div><p><u><span>Guest Services</span></u><span> </span></p></div><div><ul><li><p><span><span>The </span><span>Operations</span><span> </span><span>Manager responsible for ensuring that MSGR maintains a level of guest service excellence that is consistent with other AMBW and BFOB properties.</span></span><span> </span></p></li><li><p><span><span>Participate in guest events – ex: lunch ride, talent show, dinner ride, etc.</span></span><span> </span></p></li></ul></div><div><p><u><span>Budget Management</span></u><span> </span></p></div><div><ul><li><p><span><span>Collaborate with the General Manager </span><span>and Assistant General Manager </span><span>to ensure that all budgetary goals are met for areas of responsibility (i.e., activities, </span><span>housekeeping</span><span>, </span><span>din</span><span>ing, </span><span>kids</span><span> program</span><span>)</span></span><span> </span></p></li><li><p><span><span>Exercise fiscal responsibility in everything while prioritizing guest experience. All decisions must be data-driven and defensible. </span></span><span> </span></p></li><li><p><span><span>Manage </span><span>r</span><span>elationships with goods and service providers to ensure reliable, affordable service for the ranch.</span><span> </span></span><span> </span></p></li></ul></div><div><p><u><span>Oversee Maintenance of Operations/Activities Records</span></u><span> </span></p></div><div><ul><li><p><span><span>Activities Sheet </span></span><span> </span></p></li><li><p><span><span>Equipment Inventory</span></span><span> </span></p></li></ul></div><div><p><u><span>Risk Management </span></u><span> </span></p></div><div><ul><li><p><span><span>Continuously work with MSGR team</span><span> and Risk Manager</span><span> to </span><span>maintain</span><span> and increase safety for our guests and staff.</span></span><span> </span></p></li><li><p><span><span>Be a capable point person in emergencies- able to think swiftly and thoroughly about </span><span>an appropriate plan</span><span> of action and then ensure its execution. </span></span><span> </span></p></li><li><p><span><span>Ensure that Accident Reports &#43; Work Comp First Reports are filled out in </span><span>a timely</span><span> fashion.</span></span><span> </span></p></li><li><p><span><span>Maintain an inventory of staff radios and communicate repair requests to </span><span>IT</span></span><span> </span></p></li></ul></div><div><p><u><span>Team Management</span></u><span> </span></p></div><div><p><b><span>Scheduling</span><span> &amp; Appreciation</span></b><span> </span></p></div></div><div><div><ul><li><p><span><span>Support MSGR </span><span>s</span><span>taff by creating and </span><span>maintaining</span><span> a schedule for associates throughout the season</span><span>. </span></span><span> </span></p></li></ul></div><div><p><b><span>Recruiting and Hiring</span></b><span> </span></p></div><div><ul><li><p><span><span>Advertising positions and always networking/ finding new outlets for advertising jobs</span></span><span> </span></p></li><li><p><span><span>Collaborate with HR </span><span>to write job descriptions for all roles in (guest services, activities, and dining)</span></span><span> </span></p></li><li><p><span><span>Communicating with applicants and conducting first-round interviews</span></span><span> </span></p></li><li><p><span><span>Write letters of recommendation for former associates upon request</span></span><span> </span></p></li><li><p><span><span>Assist HR Manager in overseeing associate onboarding process</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Send out a welcome email, including packing list, to new hires</span></span><span><span> </span></span><span> </span></p></li></ul></div><div><p><b><span>Requirements</span></b><span> </span></p></div><div><ul><li><p><span><span>Conduct yourself and </span><span>r</span><span>anch operations with the utmost integrity.</span></span><span> </span></p></li><li><p><span><span>Respect the privacy of others – </span><span>r</span><span>anch guests, </span><span>staff</span><span>,</span><span> and owner.</span></span><span> </span></p></li><li><p><span><span>Ability to enforce rules and policies and lead by example</span></span><span> </span></p></li><li><p><span><span>Work well with others. All interactions with guests and staff must be conducted in a courteous manner. </span><span>“</span><span>Caring</span><span>”</span><span> is the pivotal word that should dominate all our actions.</span></span><span> </span></p></li><li><p><span><span>Attend weekly </span><span>operations </span><span>staff meetings during the guest season, and any other meetings, as </span><span>requested</span><span>. </span></span><span> </span></p></li><li><p><span><span>Ability to work as a team member in a cooperative environment. </span></span><span> </span></p></li><li><p><span><span>Strong organizational and interpersonal skills. </span></span><span> </span></p></li><li><p><span><span>Excellent </span><span>customer service.</span></span><span> </span></p></li><li><p><span><span>Ability to remain unflappable in the face of stressful situations and </span><span>retain</span><span> a calm demeanor</span></span><span> </span></p></li><li><p><span><span>Personal initiative, motivation, and resourcefulness. </span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div><div><p><u><span>Compensation</span></u><span> </span></p></div><div><p><span><span>Housing is provided, and the salary package is competitive and includes paid time off and holidays, health, vision, dental and life insurance, and up to a 6% 401(k) match.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>To apply, please email your resume and cover letter to Zach Wingo at </span></span><a href=\"mailto:hr&#64;ambwest.com\" target=\"_blank\"><u><span>hr&#64;ambwest.co</span></u></a></p></div>",
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