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HomeCompanies6C1073B85A68AEDF43A712AFD9C64019System Support Specialist (51258)

System Support Specialist (51258)

6C1073B85A68AEDF43A712AFD9C64019 · Corporate - Valparaiso, IN 46383; 2401 Valley Drive, Valparaiso, IN, 46383, USA · Active · Paycom ATS

Job facts

FieldValue
Company6C1073B85A68AEDF43A712AFD9C64019
TitleSystem Support Specialist (51258)
Normalized title-
Department / team-
LocationValparaiso, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-05 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Linked records

Company6C1073B85A68AEDF43A712AFD9C64019
Source5b7040bb-b841-4559-8128-f4d1b541793c
ATS providerPaycom ATS

Description

Description As a Support Team Specialist, you will provide support and troubleshooting for Help Desk calls and more complex issues, analyze information about these issues, and determine the best way to solve them. This position will work closely with the I.T. department and will report to the I.T. Manager. JOB RESPONSIBILITIES: Manages and resolves Issues including but not limited to Operating Systems, Applications, Laptops, Desktops, Printers, Networking and Phones. Communicates and supports I.T. team and team lead regarding Help Tickets issues. Prepares and deploys systems at various locations Performs user creation/deletion/maintenance within various systems. Documents and tracks fixes for knowledge base as they are discovered. Researches, suggests, implements new technology. Investigates system-related problems, identifies their source, and determines possible solutions. Helps to maintain system schedule changes. Works to ensure confidentiality regarding the information systems data user, patient, financial, etc. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Performs other duties as assigned. Qualifications REQUIRED QUALIFICATIONS: Education/Training Associate Degree in the field of computer science or related field (not required but highly preferred) Experience At least 1-2 years of helpdesk/service desk, call center or network operations center experience Previous experience in a healthcare environment (not required but highly preferred) Skills/Job Requirements Strong customer service skills Strong organizational and time management skills Proven ability to work well in a team environment Excellent written and verbal communication skills Ability to remain flexible and adaptable Ability to work outside of normal business hours when required Transportation and valid drivers license Ability to follow HealthLinc policies and procedures Technology Skills Operate a multi-line phone system and other office equipment including printers, fax machines, etc. Strong computer skills (Microsoft Office, Windows Active Directory, Help Desk software, online sources, etc.) Proven experience troubleshooting computer hardware Proven experience with Network Wiring and Hardware, Switches, APs, Firewalls (not required but highly preferred) DIRECT SUPERVISION: N/A REQUIRED TRAINING: All assigned Relias training

Full job record

Job IDbcd52da257a8572b486e84992ee730bb3ffd0b64
Org IDec1ad310-808f-4445-b3ee-fa2eda7d0e2c
Source ID5b7040bb-b841-4559-8128-f4d1b541793c
Board ID5b7040bb-b841-4559-8128-f4d1b541793c
Providerpaycom
Provider Job Key165596
TitleSystem Support Specialist (51258)
Normalized Title
Statusactive
Activeyes
Location TextCorporate - Valparaiso, IN 46383; 2401 Valley Drive, Valparaiso, IN, 46383, USA
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityValparaiso
Salary RawDescription As a Support Team Specialist, you will provide support and troubleshooting for Help Desk calls and more complex issues, analyze information about these issues, and determine the best way to solve them. This position will work closely with the I.T. department and will report to the I.T. Manager. JOB RESPONSIBILITIES: Manages and resolves Issues including but not limited to Operating Systems, Applications, Laptops, Desktops, Printers, Networking and Phones. Communicates and supports I.T. team and team lead regarding Help Tickets issues. Prepares and deploys systems at various locations Performs user creation/deletion/maintenance within various systems. Documents and tracks fixes for knowledge base as they are discovered. Researches, suggests, implements new technology. Investigates system-related problems, identifies their source, and determines possible solutions. Helps to maintain system schedule changes. Works to ensure confidentiality regarding the information systems data user, patient, financial, etc. All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH). Performs other duties as assigned. Qualifications REQUIRED QUALIFICATIONS: Education/Training Associate Degree in the field of computer science or related field (not required but highly preferred) Experience At least 1-2 years of helpdesk/service desk, call center or network operations center experience Previous experience in a healthcare environment (not required but highly preferred) Skills/Job Requirements Strong customer service skills Strong organizational and time management skills Proven ability to work well in a team environment Excellent written and verbal communication skills Ability to remain flexible and adaptable Ability to work outside of normal business hours when required Transportation and valid drivers license Ability to follow HealthLinc policies and procedures Technology Skills Operate a multi-line phone system and other office equipment including printers, fax machines, etc. Strong computer skills (Microsoft Office, Windows Active Directory, Help Desk software, online sources, etc.) Proven experience troubleshooting computer hardware Proven experience with Network Wiring and Hardware, Switches, APs, Firewalls (not required but highly preferred) DIRECT SUPERVISION: N/A REQUIRED TRAINING: All assigned Relias training
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=165596&clientkey=6C1073B85A68AEDF43A712AFD9C64019
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=165596&clientkey=6C1073B85A68AEDF43A712AFD9C64019
First Seen At2026-05-31 19:06:22Z
Last Seen At2026-06-06 20:24:16Z
Last Checked At2026-06-06 20:24:16Z
Last Changed At2026-05-31 19:06:22Z
Inactive At
Source Posted At2026-05-05 00:00:00Z
Source Updated At
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    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>REQUIRED QUALIFICATIONS:</u></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>Education/Training</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Associate Degree in the field of computer science or related field (not required but highly preferred)</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>Experience</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">At least 1-2 years of helpdesk/service desk, call center or network operations center experience</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Previous experience in a healthcare environment (not required but highly preferred)</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>Skills/Job Requirements</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong customer service skills</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong organizational and time management skills</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proven ability to work well in a team environment</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent written and verbal communication skills</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to remain flexible and adaptable</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work outside of normal business hours when required</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Transportation and valid drivers license</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to follow HealthLinc policies and procedures</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>Technology Skills</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Operate a multi-line phone system and other office equipment including printers, fax machines, etc.</span> </span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Strong computer skills (Microsoft Office, Windows Active Directory, Help Desk software, online sources, etc.)</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proven experience troubleshooting computer hardware</span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Proven experience with Network Wiring and Hardware, Switches, APs, Firewalls (not required but highly preferred)</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>DIRECT SUPERVISION:</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">N/A</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:.5in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u>REQUIRED TRAINING:</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">All assigned Relias training</span></span></li>\r\n</ul>",
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    "legalRevisionDate": {
      "date": "2025-05-05T14:23:49.000Z",
      "timezone": "America/Chicago",
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    "jobId": 165596,
    "isHotJob": true,
    "jobTitle": "System Support Specialist (51258)",
    "postedOn": "",
    "locations": "Corporate - Valparaiso, IN 46383",
    "remoteType": "",
    "description": "As a Support Team Specialist, you will provide support and troubleshooting for Help Desk calls and more complex issues, analyze information about thes...",
    "positionType": "Full Time"
  },
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