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    "requisitionDescription": "<div><div><p id=\"isPasted\"><strong>Job purpose</strong></p><p>Analyzes, troubleshoots, documents, and repairs digital imaging equipment. Performs hardware production activity for a variety of imaging products.&nbsp;Provides &lsquo;Tier-1&rsquo; (non-escalated) technical assistance to technical support and self-service providers in support of digital imaging systems.</p><p><strong>Duties and responsibilities</strong></p><ul><li>Diagnoses, repairs, inspects, and reports status of digital imaging and printing systems composed of Thermal Photo Printers, Digital Cameras, and other associated equipment.</li><li>Provides technical support and internal training for digital imaging hardware and peripherals.</li><li>Troubleshoots hardware to sub-assembly level with ability to replace defective component(s).</li><li>Maintain color reproduction accuracy through alignment of thermal photo printers and/or cameras for optimal image quality.</li><li>Reinstalls operating system software and digital imaging application software into related platforms. Configure systems to factory defaults and reconfigures to customer or sales demo as needed using provided specs.</li><li>Responsible for repairing and maintaining the inventory of field-replacement equipment necessary to fulfill warranty agreement with customers.</li><li>Documents and reports all noteworthy anomalies encountered during repair activity to next level supervisor.</li><li>Meet repair quality standards to ensure customer satisfaction and meet production goals.</li><li>Documents activities and repair actions using available forms and on-line systems.</li><li>Assists Customer Service in responding to customer inquiries concerning various aspects of imaging systems operation, difficulties or other issues associated with the digital imaging products and peripherals. &nbsp;</li><li>Assists with system and kiosk assembly efforts necessary to meet production requirements.</li><li>Will execute production activities as needed, including equipment assembly, testing, packing, and kitting.</li><li>Will seek guidance instruction from team leads and/or coworkers to continually improve performance.</li><li>Other duties as assigned by management. &nbsp;</li></ul><p><strong>Qualifications</strong></p><ul type=\"disc\"><li>High school graduate or equivalent GED.</li><li>Three years of PC and/or digital imaging systems maintenance or support and/or technical support experience (or related area) required.&nbsp;</li><li>Functional knowledge of digital imaging and printing systems</li><li>Functional knowledge of PC based hardware platforms including computing devices and components (i.e. RAM, processors, mother boards, HDD/SSD drives, CD-ROM drives, scanners, digital cameras, and dye-sublimation printers)</li><li>Have an eye for color reproduction accuracy and attention to detail for defects in printed images</li><li>Functional ability to use calibration tools and test instruments</li><li>Ability to take direction</li><li>Ability to perform basic customer relation skills</li><li>Ability to maintain knowledge of changing platforms</li><li>Ability to interpret (and write draft proposals) technical documentation including ECOs (equipment change order), ECRs (equipment change request), and CARs (corrective action request).</li><li>Effective verbal and written communication skills</li><li>Ability to maintain a good working relationship with fellow co-workers</li></ul><p><strong>Supervisory Responsibilities</strong></p><p>This job has no supervisory responsibilities.&nbsp;</p><p><strong id=\"isPasted\">Physical Demands</strong></p><p>The position requires the individual to spend extensive time at a desk working with programs and computer equipment including a variety of photographic and photographic related equipment in an office or laboratory environment. &nbsp;The position may also require some lifting of standard computer and computer related equipment up to 50 pounds</p><p>Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.</p><p id=\"isPasted\"><strong><em>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</em></strong></p><p>&nbsp;</p><p id=\"isPasted\"><strong>Safety Requirements</strong></p><p>Ability to wear required PPE (including safety glasses, gloves (nitrile, canvas, etc.), hearing protection, ANSI-approved footwear, and others as required.) in any manufacturing area.</p></div></div>\n",
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