Practice Representative Manager

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    "description_html": "<p><strong>Job Title: Practice Representative Manager</strong></p><p><strong>Location:</strong> All GEI locations<br><strong>Department:</strong> Front Office Operations<br><strong>Reports To:</strong> Sr. Manager, Patient Access</p><p><br></p><p><strong>Job Summary:</strong><br>&nbsp;</p><p>The Practice Representative Manager is responsible for overseeing the day-to-day operations of the front desk and patient services teams across assigned locations. This role ensures efficient workflow, high-quality patient interactions, and alignment with organizational goals. The manager will lead and develop a team of practice representatives, implement front-end process improvements, and ensure adherence to policies, compliance, and performance benchmarks.</p><p><br></p><p>&nbsp;&nbsp;<strong>Key Responsibilities:</strong></p><p><br></p><p>• <strong>Leadership &amp; Oversight</strong></p><p>o Manage, train, and support front desk staff to ensure excellent patient service and operational efficiency.</p><p>o Conduct regular team meetings to communicate updates, reinforce expectations, and provide performance feedback.</p><p>o Create and maintain staffing schedules to ensure adequate coverage at all times for all locations.</p><p>o Handle escalated patient issues or conflicts in a professional and solution-oriented manner.</p><p><br></p><p>• <strong>Operational Management</strong></p><p>o Oversee front desk workflow including check-in/check-out, insurance verification, and patient registration.</p><p>o Ensure accurate and timely collection of copays and balances at the time of service.</p><p>o Monitor Phreesia and practice management system usage to ensure proper data entry and financial capture.</p><p>o Collaborate with billing and clinical teams to support coordination of care and front-end revenue cycle.</p><p><br></p><p>• <strong>Performance &amp; Compliance</strong></p><p>o Monitor key performance indicators (KPIs) such as front-end collections, patient wait times, and registration accuracy.</p><p>o Ensure compliance with HIPAA, company policies, and payer requirements.</p><p>o Audit daily transactions, eligibility checks, and appointment workflows for quality assurance.</p><p><br></p><p>• <strong>Process Improvement &amp; Communication</strong></p><p>o Identify and implement opportunities to streamline front office procedures and enhance the patient experience.</p><p>o Act as liaison between front desk teams, providers, clinical staff, and administration to resolve operational issues.</p><p>o Facilitate onboarding and continued education for front desk employees.</p><p><br></p>",
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      "datePosted": "2026-04-08T15:51:11-05:00",
      "description": "<p>Description</p><p><strong>Job Title: Practice Representative Manager</strong></p><p><strong>Location:</strong> All GEI locations<br/><strong>Department:</strong> Front Office Operations<br/><strong>Reports To:</strong> Sr. Manager, Patient Access</p><p><br/></p><p><strong>Job Summary:</strong><br/> </p><p>The Practice Representative Manager is responsible for overseeing the day-to-day operations of the front desk and patient services teams across assigned locations. This role ensures efficient workflow, high-quality patient interactions, and alignment with organizational goals. The manager will lead and develop a team of practice representatives, implement front-end process improvements, and ensure adherence to policies, compliance, and performance benchmarks.</p><p><br/></p><p>  <strong>Key Responsibilities:</strong></p><p><br/></p><p>• <strong>Leadership & Oversight</strong></p><p>o Manage, train, and support front desk staff to ensure excellent patient service and operational efficiency.</p><p>o Conduct regular team meetings to communicate updates, reinforce expectations, and provide performance feedback.</p><p>o Create and maintain staffing schedules to ensure adequate coverage at all times for all locations.</p><p>o Handle escalated patient issues or conflicts in a professional and solution-oriented manner.</p><p><br/></p><p>• <strong>Operational Management</strong></p><p>o Oversee front desk workflow including check-in/check-out, insurance verification, and patient registration.</p><p>o Ensure accurate and timely collection of copays and balances at the time of service.</p><p>o Monitor Phreesia and practice management system usage to ensure proper data entry and financial capture.</p><p>o Collaborate with billing and clinical teams to support coordination of care and front-end revenue cycle.</p><p><br/></p><p>• <strong>Performance & Compliance</strong></p><p>o Monitor key performance indicators (KPIs) such as front-end collections, patient wait times, and registration accuracy.</p><p>o Ensure compliance with HIPAA, company policies, and payer requirements.</p><p>o Audit daily transactions, eligibility checks, and appointment workflows for quality assurance.</p><p><br/></p><p>• <strong>Process Improvement & Communication</strong></p><p>o Identify and implement opportunities to streamline front office procedures and enhance the patient experience.</p><p>o Act as liaison between front desk teams, providers, clinical staff, and administration to resolve operational issues.</p><p>o Facilitate onboarding and continued education for front desk employees.</p><p><br/></p><p>Requirements</p><p>  </p><p><strong>Qualifications:</strong></p><ul><li>High school diploma or equivalent; associate or bachelor's degree in healthcare administration or related field preferred.</li><li>3–5 years of experience in a medical office setting, including at least 1–2 years in a supervisory or managerial role.</li><li>Strong knowledge of insurance verification, scheduling systems, and patient intake processes.</li><li>Excellent interpersonal, organizational, and leadership skills.</li><li>Proficiency with EMR/EHR systems and patient registration platforms (e.g., NextGen, Phreesia).</li></ul>",
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